Job Description
Operations Manager
Purpose:
To lead the business and operational management of CCT
church sites within the region.
To lead and manage the volunteering officer team to
ensure that churches have sufficient, well supported and
skilled teams of volunteers to sustain churches, raise
funds and fulfil their potential as visitor attractions and for
community use.
Responsible to:
Director (South East)
Responsible for:
Volunteering Officers, Heritage Learning Officer,
Volunteers
Length of Contract: Permanent
Job Level:
4
Task Description
As a member of the regional business management team, the operations
manager will take lead responsibility for the business and operational
management of all church sites in the region, working to agreed targets,
managing staff and delegated budgets and overseeing the successful delivery of
an agreed programme of regional projects. The postholder will identify the
business potential of churches for income generation, tourism and community
use and will drive forward the delivery of the national volunteer strategy across
the region.
Key Tasks
a) Deliver the volunteering strategy across the region
The post holder will take responsibility for the regional volunteering plan, setting
agreed targets, monitoring and reporting progress against key performance
indicators. S/he will:
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Represent the region on the Volunteering Strategy Group, participating in
national activities as necessary to deliver the national volunteering strategy
Encourage cross regional working and learning
Organise the delivery of volunteer training programmes and networking
events across the region
Manage effective and timely communications with volunteers
Manage the volunteering and volunteer training budgets
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Liaise and initiate joint planning processes with local partners and Friends
when identifying business opportunities for church sites as appropriate
b) Manage the visitor experience
The postholder will ensure visitors have a positive, safe, informative and
satisfying experience when they visit a CCT church and will:
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Take responsibility for the legislative compliance health and safety of
volunteers and visitors at all church sites, providing training and undertaking
monitoring visits as necessary
Roll out the Gateway Church strategy in collaboration with the national
marketing manager
Manage the expectations of visitors through volunteer training and support,
in liaison with volunteering officers
Ensure a consistent standard of church presentation is achieved and
maintained in line with the national tourism strategy and supporting the
marketing officer in the achievement and maintenance of VisitEngland quality
standards
c) Manage the estate
The operations manager will oversee the development and delivery of projects
by volunteers and supported by volunteering officers to increase use and
income. In addition, s/he will:
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Conduct the regional element of the national estate review, working with the
business management team
Lead the development of church/cluster business planning, liaising with
volunteers and partners to secure new or improved business and income
generation opportunities
Ensure church data is effectively collated in key areas, including
maintenance, income, expenditure, visitors, use, theft and vandalism, for
quarterly review by the regional business management team
Ensure health and safety policies and procedures are effectively adhered to at
all church sites and by all church personnel
Manage the regional utilities budget identifying opportunities to make savings
where possible
Ensure and manage effective maintenance arrangements and budgets are in
place, and that local volunteers have access to appropriate maintenance
support
Provide quarterly progress reports to the business management team
d) Manage and develop the volunteering team
The post holder will lead and support a team of volunteering officers in their
roles to build structured volunteer teams, ensuring robust recruitment, induction
and retention management systems are in place and followed. S/he will:
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Line-manage a team of volunteering officers providing effective leadership,
direction and support
Adhere to the Trust’s performance management policy and procedure
ensuring subsequent training and development issues are effectively
addressed
3
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Provide motivational, coaching and mentoring support to volunteering officers
to help them achieve a consistently high level of quality support for Trust
volunteers
Act as senior volunteer representative in the region, providing advice and
support to volunteers as appropriate.
Provide coordinated support for all regional staff in regard to health and
safety
Deputise for the director as required
Additional Information
Health and Safety
Employees must be aware of the responsibilities placed on them under the Health and
Safety at Work Act (1974), and to ensure that agreed safety procedures are carried out
to maintain a safe environment for employees, patients and visitors. All staff have a
responsibility to manage risk within their sphere of responsibility
All Trust employees are accountable, through the terms and conditions of their
employment, and statutory health and safety regulations, and are responsible for
reporting incidents, being aware of the risk management strategy and emergency
procedures and attendance at training as required.
Data Protection
If you have contact with computerised data systems, you are required to process and/or
use information held on a computer in a fair and lawful way. You are also required to
hold data only for the specific registered purpose and not to use or disclose it in any way
incompatible with such purpose.
Person Specification
Requirement
Qualifications and Training
1. Degree or equivalent in a related subject
2. Qualification in related area such as heritage or estate
management
Experience
3. Managing a collection of heritage sites
4. Recruiting and managing large numbers of volunteers
5. Project management and overseeing multiple projects
6. Managing budgets, teams and capacity planning
7. Working with local media
Knowledge, Skills & Abilities
8. Knowledge of relevant legislation relating to volunteers and health
and safety
9. An understanding of historic architecture and related conservation
maintenance issues
10. Strong ICT skills and the ability to be administratively self
sufficient
Personal Qualities
11. Strong interpersonal skills, particularly in motivating others
12. A demonstrable interest in, and commitment to, the built heritage
13. Ability to drive
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Job Requirements
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A willingness to travel, using public transport as far as possible.
Attendance at regional staff meetings and some meetings focussing on
volunteering as well as full staff meetings in other parts of the UK
Key Working Relationships
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Conservation projects manager, the marketing officer and national teams