JOB DESCRIPTION
Job Code : 01/09/0
__________________________________________________________________________________________
JOB TITLE
Campus Services Manager
SCHOOL/DEPARTMENT
Estates and Campus Management
POST HOLDER
Vacant
REPORTS TO
Head of Estates and Campus Management
JOB CONTEXT
As Glyndŵr University moves forward with a new strategic vision and mission as the University of, and for,
North East Wales, one of its key priority actions is to develop a planned programme of investment in the estate
in order to create a high quality physical environment to attract students, staff and the wider community to
study, work and visit.
The Estates and Campus Management Division is a multi-disciplinary department providing a comprehensive
estate planning and management service and a range of facilities support services, in order to ensure that the
University land and property assets and related physical resources are capable of supporting the academic and
other business of the University, safely, effectively and efficiently.
The department is also responsible for generating income through maximising the use of the University’s
campuses and their associated facilities. The University estate is split across four sites, in Wrexham, St Asaph,
Northop and London.
JOB PURPOSE
To plan, implement, manage and control the facilities management related services across the university in
order to support the University’s strategic objectives and priorities.
The campus services portfolio consists of the following areas of responsibility:Caretaking, Transport, Security, Cleaning, Waste Management, Pest control, Grounds Maintenance & Postage
A.
PRINCIPAL ACCOUNTABILITIES
A1.
To assist the Head of Estates and Campus Management in the planning and production of operational
plans, budget forecasts, service level agreements and business objectives for the campus service areas.
Contribute and support the wider production of a new estates strategy, providing advice and
information to inform future direction of service provision.
A2.
Provide customer focused, cost effective campus services ensuring that adequate resources are
available to meet the needs of the business and its clients. Implement new practices and procedures
where necessary to ensure that a high level of service is maintained which is in line with the
expectations of staff and improves the student experience. Prioritise work and supervise tasks carried
out by in-house staff or external contractors.
A3.
Prepare specifications for tendered contract documents including cleaning, grounds maintenance,
security and service agreements for waste disposal services to include the disposal of sharps and
specialist waste. Assist the Head of Estates and Campus Management with analysing the tenders,
following university procedures and protocols. Monitor the performance of contractors and service
providers by regularly checking standards to ensure that the service is in accordance with the specified
requirements. Report and discuss any major problems encountered with the contractor and the Head
of Estates and Campus Management. Brief contractors as to the requirements of any additional work
and ensure such preparatory work as is necessary to enable them to commence work has been
undertaken.
A4.
Provide a comprehensive security service to include manned-guarding, intruder alarm, access control
and CCTV systems and carry out the appropriate action to rectify faults. Review security systems and
staff routines at regular intervals to ensure that the requirement addresses the needs of the
University.
A5.
Act as a primary key holder and respond to out-of-hours incidents and bronze level emergencies.
Contribute to the Emergency planning and Business Continuity processes and procedures and ensure
that front line staff are trained to respond to incidents and accidents as necessary. Liaise with the
local emergency services and other government agencies as appropriate.
A6.
To liaise with other managers within the Estates and Campus Management department on a regular
basis on all manner of topics to provide help, information, support and updates which may impact their
areas of responsibility. To attend and participate in monthly management meetings and ensure that
regular team meetings are held with front line staff in order to ensure that requirements and
expectations are understood and ideas for improvements are shared.
A7.
In conjunction with the Energy and Maintenance manager, carry out regular inspections and general
facilities checks to ensure that the campus environment is safe, clean and tidy and creates a good
impression to staff, students and visitors. Act on the results of such inspections to ensure any issues
arising are addressed quickly and efficiently.
A8.
To be the University representative on the domestic support group of the North Western Universities
purchasing consortium. Use this forum to discuss contract issues with suppliers, recommend good
contractors and use the purchasing power of the region to get best deals and services from suppliers.
Liaise with nominated suppliers to get information on products, negotiate prices and place purchase
orders for items required. Ensure SLAs and frameworks are reviewed regularly to achieve best practise
and value for money.
A9.
Manage and develop the University’s waste management and disposal services to ensure all relevant
legislation is met, such as Hazardous Waste and WEEE regulations; implement and review the
University’s waste management service to ensure it supports and contributes to the continuing
improvements of the university’s environmental aims and objectives.
A10.
Responsibility for the line management, development and appraisal of staff across 3 campuses.
Leading by example, promoting and sustaining a culture of ‘Service Excellence’ in all areas of campus
services. Motivate teams and individuals by providing clear direction, business targets, establishing
and maintaining positive in -service and cross service relationships.
Deputise for the Head of Estates and Campus Management as appropriate.
A11.
Ensure that effective Health, Safety and Environment procedures and risk assessments are in place to
cover all the activities of campus services, working in conjunction with the University’s Health, Safety
and Environment department. Ensure Campus Services staff and contractors have had the
appropriate health and safety training and that works are carried out in accordance with Health and
Safety regulations and University policies. Contribute to the quarterly H&S report that is presented to
the HR committee of the Board of Governors.
A12.
Carry out any other duties that are reasonable required commensurate with the grade.
B.
PERSONAL ACCOUNTABILITIES
B1.
Act in a professional manner at all times and maintain confidentiality of information.
B2.
Maintain an appropriate awareness of and work effectively within the policies and procedures of the
University participating in appropriate processes, e.g. Appraisal, Continuing Professional Development,
etc.
B3.
Act in support of the University's Health, Safety and Environment Policy by working safely and following
the procedures and codes of practice derived to protect you and others.
This job description is subject to review and amendment in the light of changing needs of the
Department/University and to provide appropriate development opportunities.
CONTACTS
Internal
Academic Staff
Professional Services Staff
Students and Visitors
External
Contractors and suppliers
Stakeholders
Police and Emergency Services
External Consultants
PERSON SPECIFICATION
Person Specification
Qualifications
Educated to degree level or equivalent
professional experience in
Facilities/Estates Management
NEBOSH or IOSH qualification
Professional membership
IT literacy (ECDL)
Experience:
Extensive experience in a similar
facilities/Estates management role
Essential












Experience of working within the HE sector 


Experience delivering high quality,

customer focused, efficient services in a

demanding environment


Experience of line managing diverse teams

on multiple sites


Management of Contractors


Desirable


























Experience of developing SLA’s, Service
tenders and contract specifications
Knowledge, Skills & Ability:
Budget management and best value
procurement skills
Ability to prioritise and plan workloads
Ability to manage simultaneous projects
and to co-ordinate a safe and efficient
operating environment
Leadership and people management skills
Excellent communication and
interpersonal skills
Track record of driving organisational
change and cultural change






































