JOB DESCRIPTION
Job Code : 000194
JOB TITLE –
Head of Estates and Campus Management
SCHOOL/DEPARTMENT
Estates and Campus Management
POST HOLDER -
Vacant
REPORTS TO –
Director of Operations
RESPONSIBLE FOR-
Senior Projects Manager
Energy & Maintenance Manager
Campus Services Manager
Catering & Retail Manager
Conference Manager
Central Reservations and Administration Manager (Accommodation)
Senior Sports Administrator
JOB CONTEXT
As Glyndŵr University moves forward with a new strategic vision and
mission as the University of, and for, North East Wales, one of its key priority
actions is to develop a planned programme of investment in the estate in
order to create a high quality physical environment to attract students, staff
and the wider community to study, work and visit.
The Estates and Campus Management Division is a multi-disciplinary
department providing a comprehensive estate planning and management
service and a range of facilities support services, in order to ensure that the
University land and property assets and related physical resources are
capable of supporting the academic and other business of the University,
safely, effectively and efficiently.
The department is also responsible for generating income through
maximising the use of the University’s campuses and their associated
facilities. The University estate is split across four sites, in Wrexham, St
Asaph, Northop and London.
JOB PURPOSE
To provide the leadership and expertise for the effective development and management of the University's
land, buildings and campus support services that are needed to support the University’s corporate aims and
priorities.
To maintain the estate to ensure stewardship of the physical asset, legal compliance, the management of risk,
long term value for money and sustainability.
PRINCIPAL ACCOUNTABILITIES
Strategy and Planning
o In conjunction with the Director of Operations, lead on the development and delivery
of the University’s Estates Strategy, supporting the goals of the University Strategic
framework to ensure overall institutional performance.
o Contribute to the University’s strategic planning with particular responsibility for the
physical environment and physical resources. Help to drive change and deliver strategic
objectives through regular communication and liaison with key stakeholders.
o Prepare, implement, manage and update a five year Proactive Maintenance Plan, in
accordance with the wider Estates Strategy, and communicate any changes of policy
and/or procedures to the front line teams.
o To assist the Director of Operations with, and contribute to, the preparation of the
Department’s 5 year budget forecast, monitor performance year on year, manage the
development and improvement of financial processes and systems by raising issues
and exploring opportunities as part of a regular dialogue with the central Finance
Department.
o To develop and implement measurable service standards for each client group, to
instigate key performance measures and identify realistic year on year improvements.
Capital Projects/Programmes
o To lead and manage capital development and refurbishment programmes, working with
project teams from the initial feasibility stage through to completion, ensuring the
project is delivered on time and within budget.
o To ensure that robust processes and procedures are in place for tendered works and to
monitor the performance of any outsourced services and contracts to ensure standards
are maintained in accordance with specifications, regulations and legislation.
o Actively promote efficiency and flexibility in the use of physical resources and to manage
an annual space utilisation survey across all campuses. Report survey results back to the
appropriate committee with recommendations for improvements and efficiencies.
Health, Safety and Environment/Compliance
o Lead on the development and implementation of Estates and Campus Management
related policies and procedures, ensuring compliance with legislation and providing best
practise guidelines.
o To ensure that effective Health and Safety procedures are in place to cover all the
activities of the Department, working in conjunction with the University’s Health, Safety
and Environment Department, adopting their policies and advising the Director as
appropriate.
o Manage risk and ensure that the University meets all its statutory legislative
requirements relating to the business of Estates and Campus Management. To also be
responsible for updating and maintaining the operational risk registers for the various
areas within the Estates and Campus Management portfolio.
o Work with the appropriate Managers in relation to the University’s commitment to
sustainable building management, and carbon reduction, ensuring environmental
standards are established and the process of continued improvement can be measured
year on year.
Campus Management
o To provide strategic leadership and manage all sections (Campus Services, Maintenance,
Catering& Retail, Conferencing, Accommodation, Sports) as business units ensuring that
managers take responsibility for a quality, customer focused service whilst improving
productivity and cost effectiveness.
o Maximise the use of the University’s campuses and facilities through income generating
activities with the aim of contributing a surplus back into the University for future
Investment.
o To lead and sustain a culture of ‘Service Excellence’ by creating a customer responsive
culture offering solutions and providing best practice along with an effective and
efficient service in response with customers changing needs.
o Implement continuous improvement and innovation to achieve quality, value for money
services and growth in income generation. Achieve agreed financial targets through the
careful management of direct and indirect costs and the efficient use of resources.
Human Resources
o Provide leadership to all staff in Estates and Campus Management; ensuring that the
necessary skill and competency levels are in place, developed or acquired. Continuous
review of the skills mix to ensure that the University is able to operate as an informed client
in all aspects of its estate and campus management activities.
o To support and mentor line managers in dealing with staffing issues in accordance with HR
policies and procedures.
o To monitor the achievement of individual and team objectives and conduct annual
appraisals with staff for whom the role holder has line management responsibility for.
Communications
o Establish, promote and maintain proactive communication and working arrangements with
all Schools and Professional Services Departments.
o Hold regular and effective communication with line managers and staff across all areas
within Estates and Campus Management, to ensure that requirements and expectations are
understood and ideas for improvements are shared.
o Represent the University on Estates and Campus Management related matters and act as
the lead liaison in dealings with the funding council, local and national authorities and other
external organisations.
o To report whenever required to the Board of Governors and/or Executive on all Estates and
Campus Management related matters.
2- PERSONAL ACCOUNTABILITIES
o To act in a professional manner at all times and maintain confidentiality of information.
o To maintain an appropriate awareness of and work effectively within policies and procedures of
the University participating in appropriate processes
o To act in support of the University’s Health, Safety and Environmental Policy by working safely
and following the procedures and codes of practice derived to protect you and others.
This job description is subject to review and amendment in the light of changing needs of the
Department/University and to provide appropriate development opportunities.
CONTACTS
INTERNAL
Glyndwr University Senior Management
Team/ Board of Governors
Glyndwr University Academic Heads & Staff
Glyndwr University Professional Services
Heads & Staff
PERSON SPECIFICATION
Criteria: Experience/Knowledge
EXTERNAL
University Stakeholders inc funding councils, local
government agencies etc
Contractors and suppliers
External Consultants
Essential
Desirable
Education to degree level or equivalent relevant 
professional experience
Professional Qualification / Membership
Hold NEBOSH, IOSH or Certificate in Occupational 
Health & Safety

Experience of working within Higher Education
and leading both in house and externally
contracted services in a complex multi-site
environment.

Have significant experience in the management of

multi-disciplinary teams
Proven experience of managing and developing an
effective professional team in a complex work 
area with the capacity to engage/motivate others
Ability to think strategically and contribute to the

development of new policy
Demonstrable experience delivering high quality, 
customer focused, efficient services in a
demanding environment
Excellent interpersonal skills with an ability to
explain procedures and requirements to none 
Estates personnel in a clear manner
Proven ability to communicate confidently and

effectively both orally and in writing
Extensive experience of working with budgets,

management forecasting and reporting
Excellent knowledge and application of standard
IT packages and databases including the ability to 
create and manipulate data.
Ability to, analyse and review processes to deliver
services in the most efficient way and meet
changing requirements

Ability to demonstrate a proven capability to
prioritise a busy and varied workload, often to 
tight deadlines
Competent, conscientious and motivated with a
methodical approach to work, be proactive and be 
accurate with a strong attention to detail
Experience of effectively organising a busy
workload with sometimes conflicting priorities, to 
meet deadlines
Experience of coaching/training other staff

Ability to be adaptable and flexible and to learn 
new skills quickly
Ability to maintain discretion and confidentiality 
with sensitive information at all times