Terms and conditions
The Yard reserves the right to:
 make any alterations to the advertised programme or casting rendered
necessary by unavoidable causes.
 request any ticket holder to leave the Theatre and take appropriate action
to enforce this right.
 refuse admission or eject from the venue any person that it believes is
likely to cause a nuisance, disturbance or threat to other audience
members, the venue or its employees.
 refuse admission to anyone whose tickets have been purchased through
an unauthorised agency or third party.
 Print at home tickets must be presented at The Box Office upon arrival and
exchanged for a ticket.
Tickets & Booking
 Audience members must have a valid ticket for the date and time that they
are attending.
 Audience members who purchase tickets at a concessionary or discounted
rate must be able to produce on demand relevant I.D. to support this
discount.
 It is the booker’s responsibility to ensure that all tickets issued to them are
for the correct date and time.
 It is the booker’s responsibility to ensure that all personal information
provided when making a booking is correct.
 No tickets may be re-sold for any reason by any outlet other than The Yard
Theatre Box Office. Failure to comply will make this ticket void.
 Bookers with tickets purchased through an unauthorised vendor will not in
any circumstances, receive an exchange or refund from The Yard Theatre.
 The Theatre reserves the right to place restrictions on the volume of tickets
that may be ordered through the Box Office or online.
 The Yard Theatre conforms to the Data Protection Act 1998.
Exchanges, Cancellations & Refunds
The Yard Theatre does not offer ticket refunds unless a performance is
cancelled. In the event of an abandoned performance (i.e. that is stopped
part way through), bookers will first be offered the opportunity to exchange
tickets for another performance; a refund will be issued for an abandoned
performance if there are no alternative tickets or if the booker is not able to
attend an alternative performance.
 In the event that bookers are unable to attend a performance a refund will
not be made available. However The Yard Theatre will exchange tickets for
another performance of the same production at no extra cost.
 The Yard Theatre may agree to re-sell unused tickets previously
purchased directly from the theatre, on behalf of the booker, if the
production has reached capacity. The Yard Theatre will charge an
administration fee of £1 for this service.
 The Yard Theatre cannot guarantee the re-sale of returned tickets. It is the
bookers responsibility to check whether if their ticket has been resold.
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The Yard Theatre does not have understudies and so it may be necessary
to cancel a performance at short notice due to cast illness. For this reason
please ensure the Box Office has your correct contact details.
No travel costs or other expenses incurred as part of your visit to the Yard
Theatre will be refunded.
Your Visit
Latecomers may be asked to wait in the bar until an appropriate moment in
the performance to admit them to the auditorium. If there is no appropriate
moment or admittance will cause disruption latecomers may be refused
admission. No refund will be offered.
 Audience Members who leave the auditorium once the performance has
started may be asked to wait in the bar until an appropriate moment in the
performance to re-admit them. If there is no appropriate moment or
admittance will cause disruption re-admittance may be refused. No refund
will be offered.
 Please switch off mobile phones, pagers and watch alarms before entering
the theatre.
 When making a booking, the booker accepts our terms and conditions on
behalf of all members of their party.
 Filming, photography or audio in the foyer or during a performance are
strictly prohibited unless written permission has been granted by the
Marketing Department at The Yard Theatre. The Yard Theatre reserves the
right to delete or destroy and such recorded material made without
permission.
 The Yard Theatre may carry out general filming, sound recording or
photography in or around the venue. By purchasing tickets or visiting the
bar you and your party are consenting to being filmed, recorded or
photographed
 The Yard Theatre does not have a cloakroom or storage facilities for
luggage.
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Health & Safety
 Abusive, anti-social or threatening behaviour of any kind towards another
member of the audience or staff will result in immediate removal from the
premises and may end in legal action.
 The Yard Theatre reserves the right to conduct bag searches for security
purposes
 Cameras and recording equipment are not allowed in the auditorium.
 Hot food is not permitted in the auditorium. Please remember that any
food/sweets in noisy wrappers may disturb the performers and other
members of the audience.
 Strobe lighting, gunshots and smoke effects are sometimes used in
productions; details are available on The Yard Theatre website after the
first performance.