Exam
TaskPreview
1. Managing E-Mail Messages with Outlook
Question
1. MC: A ____ folder is the location of a
document to be moved or copied.
A . source
B . start
C . target
D . personal
2. MC: A ____ identifies the sender of an
e-mail message and may contain
additional information, such as a job title
and phone number(s).
A . signature line
B . greeting line
C . subject line
D . closing line
3. MC: A data file is created
automatically when you set up an e-mail
profile in Outlook, called an Outlook
____.
A . message
B . document
C . record
D . profile
4. MC: A(n) ____ delivers Internet
access to a geographic location, either
regionally or nationally.
A . DNS
B . ISP
C . HTTP
D . URL
5. MC: A(n) ____ file is a data file that
stores a user's Outlook items, including
e-mail messages.
A . messages
B . personal folders
C . e-mail
D . user
6. MC: A(n) ____ folder is the location
where you want to move or copy a file.
A . end
B . destination
C . target
D . personal
7. MC: A(n) ____ is a device that
forwards data on a network.
A . server
B . advancer
C . mirror
D . router
8. MC: A(n) ____ is a file, such as a
ID
Correct Answer
281657
A . source
281641
A . signature line
281634
D . profile
281628
B . ISP
281632
B . personal folders
281658
B . destination
281644
D . router
281635
document or picture, which is sent along
with an e-mail message.
A . attachment
B . icon
C . encryption
D . profile
9. MC: All of the following could set up
an e-mail account EXCEPT ____.
A . your employer
B . your school
C . Google's Gmail
D . Windows Explorer
10. MC: An e-mail ____ identifies a user
so that he or she can receive Internet email.
A . address
B . profile
C . attachment
D . domain
11. MC: An e-mail profile includes all of
the following EXCEPT ____.
A . e-mail account(s)
B . passwords
C . data files
D . information about where a user's email is stored
12. MC: Another name for a personal
folders file is a(n) ____ file.
A . .pst
B . .pff
C . .doc
D . .fld
13. MC: Each time you press the ____
key, Outlook creates a new paragraph.
A . TAB
B . BACKSPACE
C . HOME
D . ENTER
14. MC: If you receive an e-mail
attachment, you should use a(n) ____
program to verify that the attachment is
virus free.
A . firewall
B . encryption
C . decryption
D . antivirus
15. MC: In Outlook, an e-mail account is
contained in an e-mail ____.
A . message
B . document
C . record
D . profile
16. MC: Many outgoing e-mail servers
user the ____ communications protocol.
A . POP3
A . attachment
281629
D . Windows Explorer
281638
A . address
281631
B . passwords
281633
A . .pst
281642
D . ENTER
281636
D . antivirus
281630
D . profile
281643
D . SMTP
B . DNS
C . ISP
D . SMTP
17. MC: One way to organize your
Outlook items is to create ____.
A . attachments
B . profiles
C . folders
D . protocols
18. MC: Outlook can preview
attachments in all of the following formats
EXCEPT ____.
A . those of other installed Office
programs
B . HTML
C . Plain Text
D . Rich Text
19. MC: Some incoming e-mail servers
use the ____ communications protocol.
A . POP3
B . DNS
C . ISP
D . SMTP
20. MC: The ____ appears when you
right-click text, and it provides quick and
easy access formatting options for the
selected text.
A . Mini toolbar
B . shortcut menu
C . Ribbon
D . Formatting menu
21. MC: The ____ displays the contents
of an e-mail message without opening
the message.
A . Mail folder
B . Navigation Pane
C . Message Pane
D . Reading Pane
22. MC: The ____ folder is the default
location for all saved messages.
A . Drafts
B . Documents
C . Messages
D . Downloads
23. MC: The ____ importance option
displays with a blue arrow.
A . low
B . high
C . normal
D . urgent
24. MC: The ____ in a subject line
indicates that a message is a reply to
another message.
A . CC:
B . RE:
281656
C . folders
281655
D . Rich Text
281645
A . POP3
281651
A . Mini toolbar
281646
D . Reading Pane
281652
A . Drafts
281654
A . low
281647
B . RE:
C . BCC:
D . HTTP:
25. MC: The ____ states the reason for
an e-mail message.
A . signature line
B . greeting line
C . subject line
D . closing line
26. MC: The default importance level for
all new messages is ____ importance.
A . low
B . high
C . normal
D . urgent
27. MC: The first time you start Outlook
on a home computer, the____ feature
starts automatically to help you provide
information that Outlook needs to send
and receive e-mail messages.
A . Auto Account Setup
B . Internet Service Provider
C . Personal Folders File
D . Information Wizard
28. MC: The item marked 1 in the
accompanying figure is the ____.
A . Ribbon
B . title bar
C . Navigation Pane
D . File tab
29. MC: The last part of an e-mail
address is the ____ name.
A . user
B . profile
C . program
D . domain
30. MC: To copy more than one
message at a time, click the first
message to select it, and then click the
additional messages while holding
the____ key.
A . ENTER
B . ESC
C . ALT
D . CTRL
281640
C . subject line
281653
C . normal
281637
A . Auto Account Setup
281705
A . Ribbon
281639
D . domain
281659
D.