Course Syllabus
Course Prefix / Number: HFT2000
Course Title: Introduction to Hospitality, Recreation, and Resort
Management
Course Credit Hours: 3 credits
Instructor Name and Contact Information: Xuan Tran, Ph.D., M.B.A.,
C.H.A.; Email: xtran@uwf.edu; Phone: 850-474-2599
Prerequisites or Co-Requisites: None
Course Description
This course is delivered completely online (except that those who want to
take a certification test from American Hotel Lodging Association must be
in Room 209, Building 72, Main Campus UWF at 9:30am June 24, 2014. If
you do not want this certification, you can take the final exam online). You
must have consistent access to the Internet. This course which will be
completed in 6 weeks is for those who are interested in understanding
operational management of hotels, restaurants, transportation, and other
businesses related to hospitality and tourism industry. The purpose of this
course is to provide students with a basic understanding of the hospitality
industry including basic information about how to best serve people in
lodging, dining, transporting, meeting, and recreating in leisure times.
Students will learn best practices that have proven successful in hospitality
industry.
Course Learning Outcomes (CLOs)
Learning activities will promote the achievement of the stated learning
objectives. Furthermore, learning objectives specifically indicate what is
expected. Learning activities, such as discussion questions, writing papers,
and reviewing papers are formatted to incorporate only the module’s
topics.
• CLO 1. Describe, discuss and identify general concepts of hospitality
including service in tourism industry and career opportunities.
• CLO 2. Identify and interprete the differences that exist in management
and operations in restaurants, hotels, clubs, meetings, cruises, and
casinos.
• CLO 3. Recognize professional skills specializing in theories of
management, human resource, marketing, management companies,
franchises, and ethics in hospitality industry.
• CLO 4. Optionally demonstrate comprehensive knowledge about the
hosptality industry through the certification exam from the American
Hotel Loging Association (AHLA), the largest association of
hospitality.
Program Goals
The MacQueen Hospitality program of the University of West Florida is
accreditted by the Accreditation Commission for Programs in Hospitality
Administration by the Council on Hotel, Restaurant, Institutional Education
(CHRIE) and supported by the Innisfree hotels led by the President and
CEO Julian McQueen. The Online Introduction to Hospitality course
(HFT2000) is one of the basic courses of this program with 3 credits fitting
into the MacQueen Hospitality Program. See Program Course Learning
Outcomes.
Course Schedule
Week 1 (May 12-16)
Introduction - Service Makes the Difference.
The Travel and Tourism Industry.
Exploring Hospitality Careers.
Quiz 1 & Paper 1 (Chapters 1, 2, & 3)
Week 2 (May 19-23)
Understanding the Restaurant Industry.
Restaurant Organization and Management.
Understanding the World of Hotels.
Hotel Organization and Management.
Quiz 2 & Paper 2 (Chapters 4, 5, 6, & 7)
Week 3 (May 26-30)
Club Management.
An Introduction to the Meetings Industry.
Floating Resorts: Cruise Line Business.
Gaming and Casino Hotels.
Quiz 3 & Paper 3 (Chapters 8, 9, 10, & 11)
Week 4 (June 2-6)
Managing Hospitality Enterprises.
Managing Human Resources.
Marketing Hospitality.
Quiz 4 & Paper 4 (Chapters 12, 13, & 14)
Week 5 (June 9-13)
Management Companies Manage Hotels.
Franchising Is Big Business.
Ethics in Hospitality Management.
Quiz 5 & Paper 5 (Chapters 15, 16, & 17)
Week 6 (June 16-20)
Final Exam Online: Available 9:30am-11:59pm on June 24, 2014
Students who are interested in earning the AHLA certificate must take the exam in class us
Building 72, Room 209 on Tuesday June 24, 9:30am – 11:00am
Texts / Materials
Instructional materials, including the PowerPoint presentation, textbook,
and journal articles, were all used to meet learning objectives. Students
familiarize themselves with the topics using the textbook, the PowerPoint
presentation will solidify topics and clarify any questions, and journal
articles are used to bring textbook topics into practical application.
REQUIRED TEXTS:
Hospitality Today: An Introduction (7th ed.) by R. Angelo and A. Vladimir.
Educational Institute - American Hotel & Lodging Association. ISBN: 9780-86612-274-8.
The references of all powerpoint presentation are cited according to the
textbook. All slides have been provided by AHLA instructor resources.
Slides that were additinally added by the instructor have been indicated as
such.
REQUIRED PAPERS:
In order to enhance critical thinking for each chapter, students are required
to write their own paper and peer review another classmate's paper in
each chapter. A wide variety of perspectives come from the multiple
journal articles assigned for class. Each article is associated with a
textbook chapter as an example of the theoretical concepts in practice.
Each journal article was written by different authors, thus allowing student
to be exposed to multiple perspectives.
The following are 5 reference articles related to chapters in the textbook for
each week, respectively:
1. Reference article for paper 1
2. Reference article for paper 2
3. Reference article for paper 3
4. Reference article for paper 4
5. Reference article for paper 5
Grading / Evaluation
Your overall knowledge about this course will be measured through the
final exam. In addition, your understanding concepts in each module will
be measured through a multiple-choice quiz and your critical thinking of
each module will be measured through writing an individual paper and
peer reviewing your classmate's paper using both textbook and references
provided.
You can make up missed quizzes and request to take an exam early, but
you can not make up the paper which is required to submit in time for your
classmate's peer review. For both the individual paper and the peer-review
paper, you will be given up to 40 points for a satisfactory answer, and the
range from 0 to 40 points for a less satisfactory answer. In addition, you
will be given points based on your quiz and discussion. Complete quiz
answers including 10 questions each quiz will be given up to 40 points;
each correct quiz answer will be given 4 points. Complete discussion
answers will be given up to 40 points; 20 points for your own example
created and 20 points for your comment on your classmate's example.
Discussion points will be based on your participations, not on right or
wrong statements. These points are summarized in the Grading Rubric.
1. Final Examination (200 points)
The final exam online consists of 100 multiple-choice questions. All exam
questions are taken directly from the text. If you want to take an optional
exam from American Hotel Lodging Association (AHLA) for certification,
you do not need to take the final online. Instead, you must go to the Main
Campus University of West Florida, Building 85, Room 115 to take the
AHLA exam to replace for the online exam. You must bring the AHLA
scantron with you. The final exam will account for 20% of the final grade.
2. E-Learning Quizzes ( 5 quizzes - 40 points each)
There will be 5 short quizzes (each quiz consisting of 10 randomly selected
multiple-choice items in each module) covering 17 chapters in the
textbook. Each of these quizzes will be worth 40 points and will be made
available for you in E-Learning for limited time periods throughout the
semester. You have 5 opportunities to take the timed quiz (quiz time limit:
approximately 30 minutes). Your highest score will be the one recorded for
the test. Quizzes will account for 20% of the final grade.
4. Discussions (5 discussions – 40 points each discussion)
You will find one example for the topic posted (20 points) in the discussion
using your own resources and write your comment on one of your
classmates' examples (20 points). There will be one discussion in each
module. Grading will be based on your participations, not on the correct or
wrong answers to the questions. This interaction in the discussion will
account for 20% of the final grade.
5. Individual papers (5 papers - 40 points each)
There will be 5 papers to measure your critical thinking in the 5 modules of
this course. You will write your analyses on each concept or technique you
learned and post it back in the dropbox. The minimum length for this
individual paper is 2 pages with double space and 12-point font. The paper
will account for 20% of the final grade. The following is the step-by-step
instruction for the paper:
1.Answer three questions in the learning outcomes in each module using
the textbook and reference articles provided. The three questions
are focused on text concepts, reference article concepts, and the
relation between the two.
2.The grading rubric for this paper will be:
1.
Describe key concepts from the chapter of the textbook that are
related to the paper (15pts.)
2.
Describe key concepts in the reference article (15pts.)
3.
Describe the relationships of the concepts between the textbook
and the reference that are related to the paper (10pts.)
3.Paper must follow the APA format with the reference at the end.
6. Peer reviewing papers (5 papers - 40 points each)
There will be a peer review system where you will be grading your fellow
students papers. In the dropbox on Elearning, you will see your
classmate's paper that you should review AFTER you submit your own
paper. All peer feedback will be anonymous. You will have one week to
give your reviews and post it back to the dropbox. The peer review paper
will account for 20% of the final grade. The following is the instruction for
grading a peer review:
1.Read thoroughly and leave comments as necessary. You can utilize
Word Documents "Add comment" feature ("INSERT" tab-->"NEW
COMMENT") to evaluate the papers.
2.Leave your grade at the end of the paper for my reference. I will consider
your peer-reviewed grade while I make the final grade.
Grading Rubric
1. Final Examination
(20%)
2. E-Learning Quizzes (5)
(20%)
200 points
200 points
3. Discussions (5)
(20%)
200 points
4. Individual papers (5)
(20%)
200 points
5. Peer reviewing papers (5)
(20%)
200 points
----------------------------1,000 points (100%)
Letter grades will be assigned as follows:
93% or better
A
77% to 79%
C+
90% to 92%
A-
73% to 76%
C
87% to 89%
B+
70% to 72%
C-
83% to 86%
B
60% to 69%
D
80% to 82%
B-
50% or less
F
Minimum Technical Skills and
Special Technology Utilized by
Students
This course is totally online. All instructional content and interaction takes
place over the WWW. In addition to baseline word processing skills and
sending/receiving email with attachments, students will be expected to
search the internet and upload / download files. In addition, students may
need one or more of the following plug-ins:
• Adobe Acrobat Reader:
http://www.adobe.com/products/acrobat/readstep2.html
• PowerPoint Viewer:
http://www.microsoft.com/downloads/details.aspx?FamilyID=048DC
840-14E1-467D-8DCA-19D2A8FD7485&displaylang=en
• Windows Media Player: http://windows.microsoft.com/enUS/windows/download-windows-media-player
• QuickTime Player: http://www.apple.com/quicktime/download/
• Real Player: http://www.real.com/realplayer/search
• Adobe Flash Player: http://get.adobe.com/flashplayer/
• Configure your computer for Online Room (Elluminate Live!)
sessions: http://support.blackboardcollaborate.com/ics/support/defa
ult.asp?deptID=8336&task=knowledge&questionID=1279
Expectations for Academic Conduct /
Plagiarism Policy
• Academic Conduct Policy: (Web Site) | (PDF Format) |
• UWF Library Online Tutorial: Plagiarism |
Assistance for Students with
Disabilities
The University of West Florida supports an inclusive learning environment
for all students. If there are aspects of the instruction or design of this
course that hinder your full participation, such as time-limited exams,
inaccessible web content, or the use of non-captioned videos and
podcasts, reasonable accommodations can be arranged. Prior to
receiving accommodations, you must register with the Student Disability
Resource Center (SDRC) at http://uwf.edu/sdrc/internal/. Appropriate
academic accommodations will be determined based on the documented
needs of the individual. For information regarding the registration process,
e-mail sdrc@uwf.edu or call 850.474.2387.
Accessibility Resources
• Follow this link for information on accessibility features in eLearning.
• Follow this link for information on accessibility features in UWF's
Learning Management System (LMS), Desire2Learn.
Weather Emergency Information
In the case of severe weather or other emergency, the campus might be
closed and classes cancelled. Official closures and delays are announced
on the UWF website and broadcast on WUWF-FM.
• WUWF-FM (88.1MHz) is the official information source for the university.
Any pertinent information regarding closings, cancellations, and the
re-opening of campus will be broadcast.
• In the event that hurricane preparation procedures are initiated, the UWF
Home Web Page and Argus will both provide current information
regarding hurricane preparation procedures, the status of classes
and the closing of the university.
Emergency plans for the University of West Florida related to weather or
other emergencies are available on the following UWF web pages:
• Information about hurricane preparedness plans is available on the UWF
web site:
http://uwfemergency.org/hurricaneprep.cfm
• Information about other emergency procedures is available on the UWF
web site:
http://uwfemergency.org/