INDOVISION DECODER TROUBLESHOOTING GUIDE
Your favourite program is about to play, but your TV screen is blank or mute, or both. It could be just a case of a bad connector, or microwave interference, commonly referred to as Terrestrial
Interference (TI). TI occurs when there is a microwave tower in the vicinity of the customer's house. It causes disturbances on the quality of the received picture. Should this problem occur, please contact our Customer Services Hotline. Meanwhile, if you find your TV screen is scrambled or blinks, rest assured, it's probably just a case of a bad connector or poor tuning quality, which, if you refer to the troubleshooting guide, you'll be able to fix easily yourself.
Problem
. There's sound, but no picture
Pace Decoder RCA Decoder
1. Unplug the power cable, wait for several minutes and then plug in the cable again.
1. Unplug the power cable while the power is still on, wait for several minutes and then plug in the cable.
2. There's picture, but no sound
2. Check the audio/video or
TV out cable from the decoder to the TV, make sure that the cables are connected properly.
1. Check the audio/video or
TV out cable from the decoder to the TV, make sure that the cables are connected properly.
2. Check the audio/video and TV out
2. Check the TV volume and make sure the DSD volume is on the maximum position. 2)
3. Switch off the mute with the remote control. cable from the decoder to the TV, make sure that the audio/video and TV out cable are connected properly
3. Perform soft reset installation 1)
1. Check the audio/video and TV out cable from the decoder to the TV, make sure that the audio/video and TV out cable is connected properly.
2. Check the TV volume and make sure the DSD volume is on the maximum position. 3)
3. No picture
& sound
1. Check the TV channel and tune the TV.
1. Check the TV channel and tune the TV.
2. Check the audio/video or the TV out cable from the decoder to the TV, make sure the audio/video or the RF cable are connected properly.
2. Check the audio/video or the RF cable from the decoder to the TV, make sure the audio/video or the
RF cable are connected properly.
3. 3. Check the signal power 3. Check the signal power and

4.
5.
6.
7.
Picture is frozen picture
Blinking
Dotted picture
Crossed picture and quality 4). If it’s under the scale of 20, tune the
ODU 5) to maximize the signal power and quality so the signal is stabilized. quality 6). Make sure the Signal
Quality Indicator colour is green. If not, tune the Dish 5)
1. Unplug the power cable, wait for several minutes and then plug in the cable again.
1. Unplug the power cable, wait for several minutes and then plug in the cable again.
2. Perform soft reset installation 1)
1. Check the signal power and quality 4) . If it's under the scale of 20, tune the
ODU 5) to maximize the signal power and quality so the signal is stabilized.
1. Check the signal power and quality 6) . Make sure the Signal
Qulity Indicator colour is green. If not, tune the ODU 5)
1. Check the TV channel, tune the TV channel.
1. Check the audio/video cable from the decoder to the TV, make sure that the A/V cable is connected properly.
1. Unplug the power cable, wait for several minutes and then plug in the cable again.
1. Check the TV channel, tune the TV channel.
2. Check the audio/video cable from the decoder to the TV, make sure that the A/V cable is connected properly.
8. DSD indicator light is off
1. Check the power cable and its connection. Make sure it connected properly. If the connection is connected properly but the light is still off, then the problem is with your DSD unit.
1. Check the power cable and its connection. Make sure it connected properly. If the connection is connected properly but the light is still off, then the problem is with your DSD unit.
9. Remote
Control is not working
1. Check the batteries. Make sure they are inserted correctly.
1. Check the batteries. Make sure they are inserted correctly.
Notes
1. Soft Reset
Installation
2. Press the SAT button on the RCA remote control until the indicator light blinks.
Instructions on what to do
1. Press the menu and down arrow button at the same time until the
Main Menu appears on the TV screen.

RCA
2.
3.
4.
Setting the
Pace DSD volume
Setting the
RCA DSD
Checking the signal power and quality on
Pace
2. Select 'Installation' menu, then press OK
3. Select 'Complete Installation', then press OK
4. Wait until 'Installation is successful', then press Clear button on the remote
1.
2.
Press the 'Square' button on the decoder panel
Press '+' button on the remote control to maximize the DSD volume
1.
2.
Press the 'SAT' button on the RCA remote control until the DSD indicator light blinks
Press '+' button on the remote control to maximize the DSD volume
3.
4.
5.
1.
2.
6.
Press the mosaic button
Select Directory of Services (bottom left corner), then press enter (the yellow button at the centre of the remote control)
Select 'Set Up' menu (with disc picture)
Select 'Select your Satellite', then press enter
Press enter one more time to display the signal power and graphic quality
If it's under the scale of 20, tune the dish to maximize the signal
5. Tuning ODU 1.
2.
3.
Rotate the LNB position until you receive maximum signal power and quality
Rotate the disk foot position to get a maximum signal
Move the disk position up and down to get maximum signal
5. Checking the signal power and quality on
RCA
1. Similar as the Soft Reset Installation process. Make sure the colour of the Signal quality on RCA Quality Indicator is green. If not, tune the dish.
If the problem persists, call Customer Service on 302 2311 or fax 325 0349.