Preventative Measures / Disaster Recovery / Business Continuity Examples of things that can cause a need for this: Earthquakes, tsunamis, hurricanes, rain, heat waves, tornados, fire, weather, water, power, cable cuts, software fails, hardware failures, cyber attacks, technician oops, pipe failures… 1. Physical a- Earthquake brace equipment & racks b- Outside plant cable lightning protection c- Grounding d- Surge suppressor / line conditioners / UPS’s / rectifier-battery plants/ inverters generators e- Private cabling, wireless, satellite or ride over data network (SIP) if possible – not have to rely on carriers for all service. f- Fire suppression – room systems , fire extinguishers g- Environmental – A/C, heat, humidity, water sensors, mops in closets. h- Security – room access restricted/monitored (also if power out, how to get in electric doors), modems, remote access, cable vaults. 2. i- Trees on properties – could they damage your entrance cabling or power or building j- Washington One Call 811 - Call before you dig – if own cable register to be notified. We joined after coming in on a Monday morning to find they had cut through our cables that were crossing a public street. Geographic diversity a- Dual entrances to building b- Trunking in/out multiple sites with overflow. Carrier re-routing options c- PBX / voice mail / contact center / SBC / … d- Survivable remotes 3. e- Off site backups and software f- Remote worker options in case a building is not accessible g- Across town, state or country Systems a- Spares/crash kit – Critical parts line cards, trunk cards power supplies… spare pbx. b- Telemanagement system to restore system configuration c- Nortel – ghtrout tnparser.xls d- VM recovery tools e- T1 CSU’s f- Gorden Kapes power fail transfer units g- QOS to keep calls up during denial attacks h- ARS 4. i- Dual power supplies, separate sources j- Dual NIC’s separate switches Plan a- Documentation of configs/passwords. Password protect and accessible. b- Test periodically what you can. (During upgrades, patching) c- Emergency lighting / flashlights, portable generator, a/c units, tarps, extension cords d- Bypass options – if voicemail is down, call re-route main numbers to other system or phones. e- Monitoring systems for alarms – may catch something before it becomes an outage/issue. Power/atb’s/environmental f- Call lists: IT, key customers, vendor support g- Vendor maint negotiated contract – 7x24 if needed, parts & tech commitment, response time h- Software updates plan – OS and application. WSUS security i- Budgeting / management support j- Communication/notification/documenting plan (EOC processes) k- Spare capacity/licensing in systems l- GET/TSP/cell plan? for healthcare/government agencies priority service What concerns you most? What low hanging fruit can you do now? Ask others what they have done, visit other sites. Sleep at night!