12 LANDING WAY • BRONX, NY 10464 • PHONE (347) 202-5632 CEL (347)797-9975
[email protected]
Healthcare services administration experience
Strong communication and customer service skills
Organized, detail-oriented, efficient team player
Able to handle numerous tasks simultaneously
Bilingual in English and Spanish
Computer experience: Microsoft Windows, Word, Excel, Per Se, etc.
2011 – 2015
Elmy’s Special Services
Medicaid Service Coordinator
Brooklyn, NY
 Patient advocacy for developmentally disabled consumers and their families
 Developed, implemented and maintained consumers’ Individual Service Plan
 Monitored and provided individuals with assistance in securing services
2005 – 2010
Social Action Center
Bronx, NY
Medicaid Service Coordinator
 Completed monthly face to face visits with consumers enrolled on caseload
 Developed, implemented and maintained consumers’ Individual Service Plan
 Provided comprehensive case management and advocacy services
 Ensured the consumer Medicaid & HCBS waiver eligibility was maintained
 Enrolled new consumer in OMRDD
2003 – 2004
St Joseph’s Medical Center
Yonkers, NY
Physical Therapy Patient Registration
 Scheduled and registered patients for physical therapy sessions
 Managed payments and insurance claims submission for services rendered
 Dispatched medical reports and exams to primary physicians
 Served as English/Spanish translator for doctors, therapists and patients
 Produce statistical reports for department in MS Excel
2002 – 2003
GuildNet Inc.
New York, NY
Long-Term Health Care Member Services Representative
 Liaison between member patients, nurse case managers and service providers
 Responsible for 120 members’ managed long-term care services
 Researched, coordinated, scheduled member services from local providers
 Serve as English/Spanish translator for nurse case managers and members
 Entered orders/faxes into the information processing system (Per Se)
Iona College
New Rochelle, NY
Major: Health Care Management
 Courses: Health Care Industry, Health Care Management, Personal Administration,
Ambulatory Care, Tech Writing & Research, Oral Communication
1994 - 1999
Hunter College
New York, NY
Major: Nursing
 Courses: Psychology, Microbiology, Biology, Chemistry, Human Development,
Anatomy & Physiology, Statistics, English Composition, Black Puerto Rican & AfroCaribbean Culture & Literature, Humanities, Spanish Civilization
Available upon request