JOB DESCRIPTION
JOB TITLE:
Tier 2/3 Desktop or Network Support to train as Pre Sales Engineer
Communication & Collaboration
REPORTS TO:
Presales Manager EMEIA
FUNCTION/DEPARTMENT:
Operations
LOCATION:
London, UK
PURPOSE:
An excellent opportunity for those with a strong technical background to move into a more
customer facing Presales role;
You would be joining an established EMEA based sales engineering team and have a prime focus on,
and be based in, London, but will interact with a sales team, prospects and customers across the
globe on a daily basis.
There are three key aspects to this role:
 Become an expert on our product portfolio (Full training given)
 Support the Sales team to specify the most appropriate solution
 Become our prospects/customers trusted advisor on communication and collaboration
tools.
This role is 50/50 between technical skills and customer facing skills, given that you have a strong
technical background you will be provided the opportunity and support to develop the customer
facing skills required to become a successful Pre-Sales Engineer.
You will not be expected to lead a Sales interaction, but will take ownership of all ‘technical’ aspects
of the interaction, from assisting during initial presentations through any trial period and finalizing
UAT.
MAJOR RESPONSIBILITIES:
 Working closely with the EMEA Sales Teams to ensure that workable solutions are identified to
meet customer requirements, both Web & Audio.
 To accompany the sales team on customer meetings, assisting in the gathering of requirements
and the provision of technical advice for audio and web conferencing opportunities.
 Act as a consultant and position the simplest and most effective solution to the customer with a
focus on standard offerings.
 Create a high level Statement of Work (SOW) based on customer requirements and pass to
implementation team.
 Understanding the business needs of your prospects, work closely with PGi teams; Product
Management, Billing, Customer Services, Production Engineering, Network Engineering & Telco
to define solutions.
 Presenting the appropriate solutions at customer meetings.
 Keeping well informed of general technical developments, company products and services.
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Take a leadership position in assessing customer IT environments, identifying and resolving
issues.
Support the deployment and integration of the PGi software portfolio into customer IT
environments
Maintaining accurate, up to date reporting using Salesforce.
Ensuring that your product, technical and market knowledge is kept up to date by reading
literature, networking, attending training courses, liaising with other colleagues and sharing
unique knowledge with the rest of the company.
Maintaining a positive and healthy attitude that contributes directly to the working environment
of the sales team and the Company.
Perform all other job-related tasks as assigned.
SKILLS AND EXPERIENCE:
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Good knowledge on desktop IT environments.
Excellent knowledge on corporate IT environments.
Good knowledge and understanding of Operating Systems, Networks, APIs, VoIP.
Good knowledge of web industry and products.
BEHAVIOURAL CRITERIA/COMPETENCIES:
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Proactive approach
Excellent communication skills
Ability to work well under pressure
Goal and action orientated
Good influencing skills
We’re not a one-dimensional place to work. Sometimes we’re very serious, because we take our
business seriously. Sometimes we’re playful, because we have so much fun with what we do. A few
things we consistently are:
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Customer focused
Product innovators
Tight-knit teammates
Proud to be PGi
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Competitive salary
Bonus
Healthcare, pension & other benefits
Career opportunities with a leading global employer
We offer you: