Are you a talented Cluster Manager looking for your next career move, or a motivated Store Manager looking to take the next step? Established in 1995, The Fragrance Shop are a privately owned, family run retailer of perfumes with high-street locations throughout the UK and online at thefragranceshop.co.uk. We are now looking for a Cluster Manager for the above area. Purpose of the Role To assist the Regional Manager in managing the area by supporting specific stores in assigned Cluster / Clusters to achieve operational and area objectives by empowering Store Managers and promoting a sales and customer focus culture to all colleagues which will assist to maximise sales and profit performance. Key Accountabilities Arrange structured visits once per month to the stores within the Cluster / Clusters. The target is to support, coach & lead the store teams to improved performance in both sales and compliance areas. Increased focus to be applied to any risk and focus stores that have been highlighted by the Regional Manager. Ensure that all stores within the Cluster perform to and are compliant with required operational standards i.e. SCENT selling standards, visual merchandising, administration, financial control and customer service. Implement the area operational strategy & objectives across the Cluster. Support the development and succession planning of Store Managers through coaching and empowering them to be fully accountable for their stores performance. Conduct Annual Reviews for those Store Managers allocated by the RM Review all Store Rotas and store productivity on a weekly basis to ensure all stores have managed within their targeted hours and all shifts have been allocated to reflect business trends and needs. Conduct all 1 & 3 month Store Manager probationary reviews if performance has been determined as satisfactory (as a minimum) between Cluster & Regional Manager Support RMs and Store Managers in any aspects of disciplinaries, dismissals, store team conflicts & counselling. Conduct disciplinary hearings for all levels of store team’s dependant on the level of offence. Support and sometimes lead HR based Investigations to determine whether Disciplinary proceedings are initiated or not as determined by the RM. Maintain regular communication with the Regional Manager. Escalating all serious breaches of procedures, stock loss issues or security immediately to the RM. Act as a link in the chain of communication between the Store Teams and Head Office. Be aware of and communicate to the appropriate departments, the developments in the local market place. Encourage Store Managers to exploit local marketing opportunities to ensure they are complying with all mandatory menu items. Review the performance of any actions taken and feedback to the RM monthly. All additional menu items must have RM sign off. Monitor daily sales performance across your Cluster / Clusters and report your performance trends to your RM. Offer challenge to underperforming stores and obtain and distribute sales success across the Cluster / Clusters/ Conduct all first interviews for Store manager vacancies within the Cluster / Clusters. Take part in the recruitment and selection process of all AM vacancies within the Cluster / Clusters. Take the initiative for continuous self-development. Any other ad hoc duties as required. Key Knowledge Skills and Experience A proven track record in sales achievement and development Extensive management experience in a sales environment. Fragrance or beauty industry experience Commerciality Good people management skills Planning and organisation skills. Would Suit Someone Who: Is highly sales orientated and can lead from the front. Enjoys a challenge Self motivated Results and targets driven Enjoys people development and coaching Analytical and motivated by data and factual information. If you are interested in this vacancy please send your CV by email only to the contact details given. We regret that we will only be able to contact those candidates shortlisted for interview, therefore if you have not heard from us within 4 weeks of your application then you should assume you have not been successful, but we thank you for your interest in our company and wish you well for the future.