NATIONAL AGREEMENT
Alfa Insurance
®
SERVPRO Industries, Inc
Like it never even happened.
®
Agreement Dated
March 17, 2011
Effective Immediately
Water Mitigation
Like it never even happened.
®
How Claims Are Processed
• After & Normal Business Hours
– Call Placed to Alfa Home Office
Claims Department - 1-800-964-2532
• First Notice of Loss – Alfa Insurance will report all
®
losses initially through SERVPRO ’s National
Call Center - 1-800-SERVPRO
– Claim Referral by Agent/Adjuster
• Call Servpro of ‘Your Town”
• Submit Claim – Servpro of ‘Your Town’ on Job.”
Like it never even happened.
®
SERVPRO SERVICES
• RESTORATION
–
–
–
–
–
Fire, Smoke and Soot
Water Mitigation & Dehumidification
Mold Mitigation & Remediation
Contents Cleaning and Storage – POI
Electronic Cleaning
• GENERAL CLEANING
–
–
–
–
Air Duct & HVAC
Biohazard, Crime Scene & Vandalism
Carpet & Upholstery
Deodorization
• MOBILIZATION TO CAT LOSSES
Like it never even happened.
®
Standard Guidelines and Services
• Features
– 24/7 Availability
• Personal Contact & Customer Service
– 1/4/8
• First Responder
– Warranty
– National Franchise
• Advantages
– Strict Response Time Frames
– 2 Year Warranty
• Benefits
– National Exposure – Quick initial response
– Quick response to all subsequent issues
Like it never even happened.
®
Exclusive Features
• “In-Place” Drying When Applicable
– Only on Clean Water, Category 1 Claims
• Advantage
– Dries carpet without removing the pad
• Benefits
– Less inconvenience to Alfa clients
– Reduces claims cost associated with carpet and
pad manipulation.
Like it never even happened.
®
Like it never even happened.
®
Exclusive Features – Cont
• The “Science of Drying”
– IICRC Guidelines – S500
•
•
•
•
Emergency Mitigation, Cleanup and Restoration
Drying Process – Drying Workbook
Post-Emergency Cleanup and Mold Remediation
12” Flooring Sample Retained On-Site, If NonSalvageable
• Advantage
– Confidence that job is complete and materials are
dry
• Normal Moisture Content
• Benefits
-Documentation that can be used in court
-Customer satisfaction that site and material are
returned to “pre-loss” conditions
Like it never even happened.
®
HYGROMETER READINGS INPUT SHEET
D A T E / T IM E
OUTSIDE
T EC H .
IN IT IA LS
UNAFFECTED ROOM
AFFECTED ROOM #1
DEHU #1 IN ROOM
AFFECTED ROOM #2
2nd Floor Attrium
Basement Elevator End
Desicant Elevator End
Middle Hallway
TEM P
RH
GP P
TEM P
RH
GP P
TEM P
RH
GP P
TEM P
RH
GP P
G. Dep
TEM P
RH
GP P
7:00 PM
BS
82
68
111
82
65
106
75
69
89
102
24
72
17
73
75
91
9-Aug 12:00 PM
89
45
92
104
19
61
31
84
45
78
8-Aug
BS
89
72
148
85
54
97
10-Aug
8:15 PM
Bs
87
78
151
99
35
97
95
44
108
109
24
89
19
92
53
119
11-Aug
6:15 PM
SS
83
67
113
92
35
78
108
30
109
106
25
85
24
101
41
121
12-Aug
6:30 PM
ss
83
46
77
98
32
86
98
25
67
103
14
43
24
93
28
64
OTHER
D A T E / T IM E
T EC H .
IN IT IA LS
TEM P
RH
GP P
TEM P
HVAC
AFFECTED ROOM #3
DEHU #3 IN ROOM
N/A
Exit Stairway end
Desiccant Exit Stairway end
RH
GP P
AFFECTED ROOM #4
TEM P
RH
GP P
TEM P
RH
GP P
G. Dep
7:00 PM
BS
76
68
91
95
26
63
27
9-Aug 12:00 PM
BS
88
46
91
103
20
62
29
8-Aug
10-Aug
8:15 PM
Bs
84
69
121
92
38
85
36
11-Aug
6:15 PM
SS
96
51
130
90
51
108
23
12-Aug
6:30 PM
ss
93
32
74
90
23
48
26
D H # 1 H o ur R e a ding
G. Dep = Grain Depression between room and dehumidifier
output. Measure dehu output at exhaust.
Percent = Moisture content of wood materials.
Points = Moisture content of non-wood materials.
D A T E / T IM E
7-Apr
OUTSIDE
T EC H .
IN IT IA LS
ABD
D H # 2 H o ur R e a ding
TEM P
RH
GP P
D H # 3 H o ur R e a ding
D H # 4 H o ur R e a d
1
1
1
1
2
2
2
2
3
3
3
3
4
4
4
4
5
5
5
5
UNAFFECTED ROOM
AFFECTED ROOM #1
AFFECTED ROOM #2
DEHU #1 IN ROOM
TEM P
RH
GP P
TEM P
RH
GP P
TEM P
RH
GP P
TEM P
RH
GP P
G. Dep
TEM P
RH
GP P
85
56
101
72
45
52
75
60
77
80
60
91
-14
75
55
71
Incorrect-reflects moisture being placed back
Exclusive Features – Cont
• Professional and Organized Job File Process
Electronic File System
®
– ScanER XL
®
– E-ViewER
• Advantages
– All documents and pertinent forms are
electronically scanned and attached to job daily
as it progresses
• Benefits
– Job information can be communicated to agents
and adjuster in a “real-time” format, keeping
them in the loop from inception to completion
Like it never even happened.
®
Exclusive Features – Cont
• Vendor Review & Audit of All Mitigation
Claims
• Advantage
-Provides a second look at all
Documentation and Estimates
• Benefit
-SERVPRO audits all files reducing the
amount of time and ultimately money that the
claims department has to spend on a file.
Like it never even happened.
®
Exclusive Features – Cont
• NAPA – National Accounts Participation
Agreement
-Only qualified franchises
• Advantages
-NAPA Approved franchises must follow strict
guidelines
-Less qualified companies are eliminated
• Benefits
– SERVPRO is held to a higher standard than
other vendors ,giving your customers a more
quality job without cutting corners
– NAPA: RED – YELLOW - GREEN
Like it never even happened.
®
Exclusive Features – Cont
• Strict Personnel Requirements on Franchise Employees
– Franchises
– Franchise Employees – Personnel Requirements
• Uniformed Employees and Vehicle/Equipment ID
• Trained Franchise Professionals
– Owner & Crew Chiefs – IICRC: WRT & ASD certified
– Signed Code of Conduct Statements on all franchise
employees
– All franchise employees must be ECTP Water certified.
• Advantage
– Highest level of training requirements in the industry
• Benefit
– Highest job quality in the industry
– Trusting the service of your insured with the most
qualified in the industry – Peace of Mind
Like it never even happened.
®
Immediate Notification to Adjuster When:
•
•
•
•
•
•
•
•
Detection of Mold
Need for Asbestos Testing
Excessive Loss Condition
Subrogation Issues
Safety Hazards
Questions on Coverage
Drying Beyond 3 Days
Refusal of Service.
Like it never even happened.
®
QUESTIONS?
THANK YOU!
Like it never even happened.
®