OpenScape Office V3 Product Introduction Session 3 Licensing / Marketing Structure Australia & New Zealand May 2011 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Agenda 1 V3 Licensing 2 Licensing LX and Network Deployments 3 Licensing Upgrades 4 Operating Requirements Page 2 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Evaluating OpenScape Office 30 Day Activation Period and new Contact Center Evaluation Licensing of OpenScape Office has never been easier! Reduced number of licenses; less order positions! Common user licenses for MX and LX Contact Center Evaluation Get final Licenses Use upsell opportunities! 30 Days Activation Period For 30 days, you have unlimited use of all OpenScape Office MX/ LX features! February 2011 Page 3 Give customers a chance to fall in love with all features OpenScape Office provides. Before the end of 30 days, you must activate the software for continued use Let customers try the OpenScape Office Contact Center for 90 days! Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 New with V3 Click to Dial functionality now included in myPortal Previously in V2 this was only available with the Outlook Integration license Media Channel License has been removed Each Base Package comes licensed with the full complement of 30 media channels Each myAttendant comes bundled with a Comfort User License Each myAgent comes bundled with a Comfort User License Contact Center Base Package comes bundled with 4 Comfort User Licenses Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 User Licensing Every IP user requires either a Comfort or Comfort Plus User License Includes HFA Devices, SIP Devices, Soft Clients, DECT IP User, WLAN User Also required for virtual extensions Comfort Plus User License Complete UC via myPortal for Desktop A permanent license tied to a user configuration regardless if user is connected or not Required for myPortal for Mobile Comfort User License Complete UC via myPortal for Desktop excluding the following features: Drag & Drop Conferencing Desktop Faxing Mobility Integration – pairing desktop phone with mobile phone, myPortal for Mobile A permanent license tied to a user configuration regardless if user is connected or not Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 Optional User Licenses myPortal Outlook Integration License Embeds the myPortal functionality as a toolbar into the Outlook client Requires either a Comfort or Comfort Plus license as a prerequisite Is a floating or concurrent usage license myAttendant User License Attendant console desktop functionality (is not a soft client and requires a telephone) New in V3, each myAttendant comes bundled with a Comfort License Is a floating or concurrent usage license myAgent User License Agent desktop functionality (for contact centre users) New in V3, each myAgent license comes bundled with a Comfort License Is a floating or concurrent usage license Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 Licensing Step 1 – Base System Mandatory for MX Choose one of the following 2 Base Licensing Packages (regardless if 1 or 3 units) OpenScape Office MX V3 Base License Package 10 Plus incl. base software, 10 Comfort Plus User Licenses, and 30 media channels OpenScape Office MX V3 Base License Package 20 Plus incl. base software, 20 Comfort Plus User Licenses, and 30 media channels Mandatory for LX OpenScape Office V3 LX Software on DVD (incl. 1 year registration) OpenScape Office V3 LX Base License Package 20 Plus Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 Licensing Step 2 – Contact Centre Mandatory for Contact Centre functionality OpenScape Office V3 Contact Center Basic License Package includes 4 myAgent licenses & 4 Comfort Licenses Optional Additional myAgent Licenses Comes bundled with a Comfort User license OpenScape Office V3 Contact Center E-Mail License Ordered once per system, provides routing of incoming email contacts OpenScape Office V3 Contact Center Fax License Ordered once per system, provides routing of incoming fax contacts OpenScape Office V3 myReports License Ordered once per system, provides advanced reporting functionality Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX V2 Licensing Step 3 – User Licensing Count the total number of configured IP users in the system Including virtual extensions How many concurrent operators/attendants will be logged at any one time ? Select a myAttendant license for each of these users How many concurrent users require myPortal Outlook integration ? i.e., what is the maximum number of myPortal Outlook users logged in at any one time Select a myPortal for Outlook license for each of these users Select either a Comfort or Comfort Plus User License for every IP user Exclude the 10 or 20 Comfort Plus licenses contained in the Base Package Exclude myAttendant and myAgent users (these come bundled with a Comfort license) Exclude the 4 Comfort licenses included in the Contact Center Base Pack Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 UC Base Ordering Structure USER LICENSING myPortal Outlook Integration (for MX & LX) Brings myPortal features into a Outlook toolbar; combines with both Comfort- & Comfort Plus user licenses Comfort User (for MX & LX) Comfort Plus User (for MX & LX) Comfort User feature set; plus: • Voice features • Full UC features • incl. Outlook and Exchange synchronization for Contacts & Calendar 1. Personal Fax box 2. Drag and Drop Conferencing 3. FMC mobility incl. myPortal for Mobile Base License MX 10 Plus Base License MX 20 Plus Base License LX 20 Plus incl. 10 x Comfort Plus User for FREE! incl. 20 x Comfort Plus User! 10 for FREE! incl. 20 x Comfort Plus User! 10 for FREE! BASE LICENSING OpenScape Office MX Base Box GMAL 8 x analogue subscriber GMSA GMAA 4 x ISDN 4 x analogue CO or sub./ CO / 4 x analogue 4 x analogue subscriber subscriber GME GMS GMT 1 x E1 4 x ISDN 1x T1 CO or sub (not for US) OpenScape Office LX Installation CD and Linux OS (Standard server HW required) (US only) HARDWARE Three license choices and you are done! February 2011 Page 10 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 UC Advanced Ordering Structure – additional options myPortal Outlook Integration Bundle 100 Licenses can be split and used in different installations Comfort Plus User Bundle 100 Licenses can be split and used in different installations Comfort User Bundle 100 Licenses can be split and used in different installations SPECIAL RESELLER OFFERINGS myAttendant CSTA Application Interface including 1 Comfort User License FUNCTIONAL LICENSES Upgrade to OpenScape Office V3 MX from OpenScape Office MX V2 Upgrade Comfort to Comfort Plus User UPGRADE LICENSES myReports (for MX & LX) Contact Center E-Mail (for MX & LX) myAgent (for MX & LX) Contact Center Fax (for MX & LX) Including 1 Comfort User License Contact Center Base License (for MX & LX) Including 4 Contact Center Agent-; 4 Comfort User - & 1 CSTA Application Interface License CONTACT CENTER LICENSES February 2011 Page 11 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 License Bundling 100-USER LICENSE PACKAGES 100-user packages are available to our partners and sellers: Practical Example of License Allocation Reseller 100 licenses to distribute Comfort User Comfort User Plus myPortal for Outlook The 100 licenses can be divided as the purchaser sees fit Customer A Customer B Customer D 15 licenses 45 licenses 20 licenses Approx. 33% discount per license Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Agenda 1 V3 Licensing 2 Licensing LX and Network Deployments 3 Licensing Upgrades 4 Operating Requirements Page 13 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 Generic License Handling 1) A Partner purchases a license or licenses. 2) The factory shifts the licenses to the partners license account on the Central License Server (CLS) 3) Partner then accesses their CLS account and generates a license key using the MAC id (locking id) of the product There are 2 types of license keys: single system license key – for standalone solutions network license key – for networked solutions (multiple systems) 4) Partner applies the license key to the product Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 LX Licensing LX Solution includes the LX Node and optional MX Nodes (as GW) LX Main Node Licensed for the full functionality and total number of users License Rules as in previous section MX Gateway Node (Base Package is Mandatory) OpenScape Office MX V3 Base License Package 10 Plus OR OpenScape Office MX V3 Base License Package 20 Plus If survivability is required order the appropriate number of Comfort or Comfort Plus User licenses Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 Licensing a Networked Solution An OpenScape Office Network can be licensed in 2 ways License each node individually with separate license files License the nodes with a network license file Either way the total number of licenses is the same; i.e. the same cost Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 Licensing with a Network License File When generating a network license file on the CLS you must first define the different nodes in the network via their MAC id and specify which node is the master node. The network license file is assigned to the master node and contains 2 types of licenses: Bound Licenses Bound licenses are bound to a node in the network and can only be used from that node. Unbound Licenses Unbound licenses are bound to the master node and can be used by any node in the network Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 Licensing with a Network License File Unbound Licenses Comfort and Comfort Plus licenses not associated with a Base Package Bound Licenses All other licenses; myAttendant, myPortal for Outlook, myAgent, Contact Center licenses, Base Packages including the Comfort Plus licenses When generating the license file on the CLS the user must assign the bound licenses to a node in the network Once generated, the license file is applied to the master node using the OpenScape Office Administrator Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 Licensing with a Network License File Node A Node B Base Package 20 Plus Base Package 20 Plus 10 Comfort Licenses Contact Center Base Pack 1 myAttendant license 5 Comfort Plus 15 my Portal for Outlook 2 myAgent 5 my Portal for Outlook Unbound 10 Comfort Node A 5 Comfort Plus Node B 20 Comfort Plus 20 Comfort Plus 1 myAttendant license 4 Comfort 15 my Portal for Outlook 4 myAgent & 2 myAgent 5 my Portal for Outlook Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 How to use licenses in a Extended UC Domain The entire Contact Center needs to be assigned to one node in the network. A network can contain more then one Contact Center Contact Center myPortal for Outlook Integration, myAttendant and the Contact Center Licenses Shift to another node via CLS Licenses assigned to one node All Comfort- and Comfort Plus User licenses can be shifted in the entire network (except the Comfort Plus licenses coming with the base licenses. User limits 150 users for MX and 500 for LX cannot be exceeded) Clients used in the network Assign all networked OpenScape Office nodes to this network Create a OpenScape Office V3 Network on the Central License Server Networked Systems Network-wide license use with OpenScape Office February 2011 Page 20 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Agenda 1 V3 Licensing 2 Licensing LX and Network Deployments 3 Licensing Upgrades 4 Operating Requirements Page 21 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 Upgrades Upgrade Licenses V1 to V2 Upgrade License – single system license Available until 4th July, all V1 systems must be upgraded by then V2 to V3 Upgrade License – single system license Available free of charge until 4th July (?) It is not possible to upgrade directly from V1 to V3 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG License Mapping OpenScape Office V3 LX OpenScape Office V3 LX Software on DVD (SLES11 update valid for 1 year after installation) OpenScape Office V3 LX Base License Package 20 Plus OpenScape Office MX Basic System OpenScape Office V3 MX System Box OpenScape Office MX V2 System Box 1·5U, 0×TM / 0×S0 / 0×analog (a/b) OpenScape Office V3 MX System Box 1·5U, 0×TM / 0×S0 / 0×analog (a/b) Mains Power Cord, AUS Variant Mains Power Cord, AUS Variant OpenScape Office V3 MX Licenses OpenScape Office MX V2 Base License Package 10 Plus OpenScape Office V3 MX Base License Package 10 Plus OpenScape Office MX V2 Base License Package 20 discontinued OpenScape Office MX V2 Base License Package 20 Plus OpenScape Office V3 MX Base License Package 20 Plus OpenScape Office MX V2 Upgrade License for ME V1 OpenScape Office V3 MX Upgrade License for OSO MX V2 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG License Mapping OpenScape Office MX User Licenses OpenScape Office V3 LX/MX Licenses OpenScape Office MX V2 Comfort User License OpenScape Office V3 LX/MX Comfort User License OpenScape Office MX V2 Comfort User License Bundle OpenScape Office V3 LX/MX Comfort User License Bundle OpenScape Office MX V2 Comfort Plus User License OpenScape Office V3 LX/MX Comfort Plus User License OpenScape Office MX V2 Comfort Plus User License Bundle OpenScape Office V3 LX/MX Comfort Plus User License Bundle OpenScape Office MX V2 CSTA Application Interface License OpenScape Office V3 LX/MX CSTA Application Interface License OpenScape Office MX V2 myPortal Outlook Integration License OpenScape Office V3 LX/MX myPortal Outlook Integration License OpenScape Office MX V2 myPortal Outlook Integration License Bundle OpenScape Office V3 LX/MX myPortal Outlook Integration License Bundle OpenScape Office MX V2 Upgrade License Comfort to Comfort Plus User OpenScape Office V3 LX/MX Upgrade License Comfort to Comfort Plus User OpenScape Office MX V2 Media Stream Channel License discontinued OpenScape Office MX V2 myAttendant License OpenScape Office V3 LX/MX myAttendant License OpenScape Office V3 LX/MX Contact Center Evaluation License OpenScape Office MX V2 Contact Center Basic License Package OpenScape Office V3 LX/MX Contact Center Basic License Package OpenScape Office MX V2 Contact Center Fax License OpenScape Office V3 LX/MX Contact Center Fax License OpenScape Office MX V2 Contact Center E-Mail License OpenScape Office V3 LX/MX Contact Center E-Mail License OpenScape Office MX V2 myAgent License OpenScape Office V3 LX/MX myAgent License OpenScape Office MX V2 myReports License OpenScape Office V3 LX/MX myReports License Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Agenda 1 V3 Licensing 2 Licensing LX and Network Deployments 3 Licensing Upgrades 4 Operating Requirements Page 25 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office Interfaces & Integration OpenScape Office Interfaces & Integration Desktop OS Server OS Linux Windows XP Windows Vista Windows 7 (32 & 64 bit) Support Microsoft Outlook Microsoft Exchange Microsoft Office Integration Connectivity Dial from any application Outlook 2003 2007 & 2010 (32 bit) Exchange 2003 2007 & 2010 Office 2003 2007 & 2010 VMware Virtualization MS Terminal Server CITRIX Support VMware Server vSphere Windows Server 2003 & 2008 (32 & 64 bit) Citrix Presentation Server 4.5, XenApp 5.0 & 6.0 Browser Mobile Browser Support Support Open Interfaces & SDK Firefox 3 Internet Explorer 6 & 8 Firefox Internet Explorer Safari CSTA, TAPI, LDAP, XMPP Novell SUSE Linux Enterprise 11 Continuous support of the latest releases & versions February 2011 Page 26 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Thank You Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG