OpenScape Office V3R3 Delta Information Webinar Jörg Adam SEN VA SME PSM Date Presenter’s Name © 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG. OpenScape Office V3R3 Highlights OpenStage Gateview integrated into OpenScape Office MX, LX and HX The most complete UCC Solution VMware Zimbra UC and UI Integration in VMware´s Groupware Zimbra Collaboration Server - new GUI for myPortal - myPortal MAC support OpenScape Office V3R3 UCC for SMBs Enhanced Integration Open Directory Service enhancements Application Launcher Microsoft 365 support March 2012 Page 2 OpenScape Office / HiPath 3000 CeBIT 2012 Contact Center Web Collaboration integrated into OSO - Now also available for ad hoc calls and conferences new, optimized myAgent UI myAgent feature enhancements Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG OpenScape Office What’s new in V3R3 – Details Expanded User Experience Zimbra UC Integration New skin variant myPortal for Desktop UC & UI Integration in VMware´s Groupware Zimbra Collaboration Server Apple MAC OS support with myPortal for Desktop Busy lamp indication on DSS phone keys inmixed MX/LX and HX networks The ZCS Web Client is a full-featured collaboration suite, contains eMail, Group Calender, document Sharing, etc. Start Web Collaboration out of a 2-way call OpenStage Gate View Integration Contact Center enhancements Contact Center enhancements based on customer requirements, for e.g. Deployment models, integrated in HX / MX / LX or additional Sheeva Plug PC available New modern & optimized User Interface myAgent Additional phones & camera support Call Routing based on CLI information Video Recording support Launching 3rd party CRM applications & Directory Access via new Open Directory Service myReport enhancements including now Fax & eMail support Store of generated reports in customer´s network Expanded Reporting (CLI, Customer ID, etc.) 3 OpenStage Gate View V2 Januar 12 Confidential - details may change until GA Enhanced Integration Capabilities ODS (Open Directory Service) enhancements: 3rd party Application Launcher, trigger customer´s application based on CLI information ( batch file execution ) Microsoft 365 support ( hybrid cloud approach, MS Office on premise – hosted Exchange Server ) © 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG. OpenScape Office MX & LX Base Ordering Structure U S E R L I C E N S I N G f o r N E T W I D E (MX&LX) u s e myPortal for Outlook Brings myPortal features into a Outlook toolbar; combines with both Comfort- & Comfort Plus user licenses myPortal for Zimbra Brings myPortal features into a the Zimbra Groupware Application (VMware); combines with both Comfort- & Comfort Plus user licenses Comfort User Comfort Plus User Comfort User feature set; plus: • Voice features • Full UC features • incl. Outlook and Exchange synchronization for Contacts & Calendar 1. Personal Fax box 2. Drag and Drop Conferencing 3. FMC mobility incl. myPortal for Mobile / Tablet Base License MX 10 Plus Base License MX 20 Plus Base License LX 5 Plus Base License LX 20 Plus incl. 10 x Comfort Plus User! incl. 20 x Comfort Plus User! incl. 5 x Comfort Plus User! incl. 20 x Comfort Plus User! BASE LICENSING OpenScape Office MX Base Box GMAL 8 x analogue subscriber GMSA GMAA 4 x ISDN 4 x analogue CO or sub./ CO / 4 x analogue 4 x analogue subscriber subscriber GME GMS GMT 1 x E1 4 x ISDN 1x T1 CO or sub (not for US) OpenScape Office LX Installation DVD and Linux OS (Standard server HW required) (US only) HARDWARE Three license steps and you are done! Confidential - details may change until GA OpenScape Office MX & LX Advanced Ordering Structure – additional options Open Directory Connector Application Launcher 1x per external ODBC database per User Client myAttendant Gate View Cameras including 1 Comfort User License per registered Gate View Camera CSTA Application Interface FUNCTIONAL LICENSES Upgrade to OpenScape Office V3 MX from OpenScape Office MX V2 Upgrade Comfort to Comfort Plus User UPGRADE LICENSES myReports (for MX & LX) Contact Center E-Mail (for MX & LX) myAgent (for MX & LX) Contact Center Fax (for MX & LX) Including 1 Comfort User License Contact Center Base License (for MX & LX) Including 4 Contact Center Agent-; 4 Comfort User - & 1 CSTA Application Interface License CONTACT CENTER LICENSES Confidential - details may change until GA Your easiest path to unified communications Thank you! Confidential - details may change until GA OpenStage Gate View Powerful entry-level video surveillance solution OpenStage Gate View enables small/medium businesses to: Secure premises! Observe entrance areas, parking lots, doors, turnstiles, etc. Real-time video Via OpenStage, iPhone application or PC Control and grant access together with Doorphone solution Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3R3 OpenStage Gateview • Integrated into OSO MX, LX and HX • New capacities: • OSO MX • up to 2 cameras • Simultaneous video transmission to up to 10 OpenStage 60/80 phones • Simultaneous video transmission to up to 10 iPhones or web clients • OSO LX & HX • up to 8 cameras • Simultaneous video transmission to up to 20 OpenStage 60/80 phones • Simultaneous video transmission to up to 10 iPhones or web clients • New features • Recording (and storage on a network drive) • Web client (video transmission to mobile phone) • Door Opener • Enhanced password security concept • Licensing per connected camera Confidential - details may change until GA myPortal for Desktop OpenScape Office UC Client at your work station myPortal for Desktop – Desktop UC Client for Windows und OS X myPortal for Desktop is the OpenScape Office UC Client for employes requiring UC integration into the different operating systems: Windows OS X Powerful UC functionality combines OpenScape Office UC functionality integrated into a single desktop application Innovative User Design Flexible graphical user interfaces, so that the users can adopt the look and feel of the UC client to their individual requirements Confidential - details may change until GA OpenScape Office V3R3 myPortal modern skins • New GUI for myPortal (Mini Client) • Much smaller user interface • New user experience • Less popup windows (conference / chat) • New functions and usage enhancements • 2 default skins plus 1 customizable skin Confidential - details may change until GA OpenScape Office V3R3 Contact Center – New enhanced myAgent user interface 11 Confidential - details may change until GA © 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG. OpenScape Office V3R3 Contact Center Enhancements • Deleting a Contact Center queue • Move call position in queue • CLIP (source number) depending routing • Support of agent “permanent available” function • Call back from preferred agent • Directory access via LDAP in myAgent • Automatic WBM logout for supervisor and admin user • “Branch on condition” element in CCV (Threshold) • Queue position and call backs in different languages OpenScape Office V3R3 Contact Center - myAgent enhancements • Manual dial input box on MyAgent dialog application • Recorded calls, fax and E-Mail, forward as e-mail attachment, store in external filesystem • Expanded CTI functionality (call pickup, call transfer to another agent / queue, park / unpark) • Harmonized report labeling (as in myReports) • Improved search, sort and filter functions for Caller List • Improved Pop Up window (smaller, individual configurable pop up windows) • Pop Up again after call has been terminated • Change agent status / add agent to queue myPortal for Zimbra Introduction The “Zimbra Collaboration Suite” (ZCS) is An email and groupware suite, developed by Zimbra Inc (now: Vmware), A web based solution (no Java/Flash/ActiveX installation required) A low price alternative to Microsoft Outlook. No client software installation is necessary ZCS includes all necessary server components incl. web server, … ZCS installations are often virtualized (Vmware) -> Combination with virtualized OSO LX: All-in-one offering Zimlets are Server plugins (mostly 3rd party) to extend the feature set of ZCS Page 14 For internal use only - details may change until GA myPortal for Zimbra Zimlet for OSO integration “myPortal for Zimbra” is A Zimlet - adding OpenScape Office UC functions into Zimbra An additional menu (tab) bar in the Zimbra client, offering access to presence management, favorites, phonebooks, voicemail, journals A CTI extension in Zimbra (utilizing an associated desktop phone), offering click-to-dial, e.g. from emails The user interface is of this Zimlet is Web based Derived from myPortal for Mobile (adjusted to the Zimbra UI) Page 15 08/2011 For internal use only - details may change until GA OpenScape Office Zimbra UC Integration 16 Januar 12 Confidential - details may change until GA © 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG. OpenScape Office UCC OpenScape Web Collaboration Services OpenScape Web Collaboration launched via OpenScape Office User Interface Full-featured OpenScape Web Collaboration solution specifically packed and embedded for SMBs Dedicated SMB base package incl. - 2 Conference Rooms (further conference room licenses available) Launched via OpenScape Office Drag & Drop Conferencing Service or from call pop-up window Simple, intuitive interface with one-click access to all features Integrated text, data, web, and multi-party H.264 desktop video conferencing Mobile client that runs on any smartphone device including iPhone, iPad, iPod Touch and Android clients Highly secure 256-bit AES encryption On-premise deployment model, that can be installed quickly, cost-effectively, and with minimum IT resources More detailed information on OpenScape Web Collaboration can be found in SEBA Confidential - details may change until GA Confidential - details may change until GA Application Launcher Principle, Capabilities, Boundaries Triggering of connected applications with handover of data and pop up window • • • • • • • Page 19 Client SW Automaticalor manual application control Own Pop Up Window Background or forground operation Warp Up function for last five call Pop Up information independen from data handover Support of internal database or OSO Directory Services January 10 • • • • Application Control via • URL • Batch file Up to ten actions per call Handover of up to five arguments Configurable arguments per action Application Launcher Examples SugarCRM Automatic batch file URL Web Integration URL J. Schwartze, SEN VA SME SD 32 Page 20 For internal use only - details may change until GA Your easiest path to unified communications Thank you!