Cargill Beef Australia Wagga Wagga NSW A Case Study Many Cultures – One Mission 1 November 2010 Gary Brown Manager HR, Business Excellence & Operations Support CONFIDENTIAL. This document contains trade secret information. Disclosure, use or reproduction outside Cargill and inside Cargill, to or by those employees who do not have a need to know is prohibited except as authorized by Cargill In writing. (Copyright Cargill, Incorporated 2006. All rights reserved.) Cargill Inc. Founded in 1865 Specific Actions to Address Gaps • Small grain William Wallace Cargill 2 warehouse in Conover, Iowa • Long held values • Follow expansion of railroads Cargill is a Global Company Specific Actions to Address 3 Gaps Worlds largest family owned company 4th Largest Food Producer in the World 120,000 employees 60 countries More than 1,000 locations $70 billion in sales and other revenues Cargill Beef Australia’s two processing plants, have capacity of 8350 head / per week Specific Actions to Address Gaps Northern Territory Queensland Tamworth Processing Plant 420 employees Acquired 1998 Processing capacity 800 hd per day Western Australia South Australia New South Wales Victoria Tasmania 4 Jindalee Feedlot 22 employees 17,000 hd Wagga Wagga Processing Plant 660 employees. Acquired 1991 Processing capacity 1250 hd per day 55% Grain Fed, 45% Grass Fed 10hr days (4 day shifts), 5 days/week. Wagga Wagga Plant in Southern NSW 5 The Cargill Diversity Story Valuing Differences Business Case “Valuing differences isn’t just the nice thing to do, it’s the smart thing to do… If we seek sameness from people, we will limit our ability to be a high performing organisation.” Warren Staley, Former CEO Cargill Beef Wagga Wagga - Workforce 11% 1% 17% China Africa 12% Korea Local - ATSI Local - Aust 7% 47% 5% 7 Junee Correction Centre Other One Business – Many Nationalities (38 at last count) • • • • • • • • • • • • • • • • • • • Afghanistan Australia Bhurundi Burma Canada China Cook Islands El Salvador England Fiji France Germany Greece India Indonesia Italy Japan Kenya Liberia • • • • • • • • • • • • • • • • • • • Malaysia Nepal Nigeria New Zealand Pakistan Philippines Russia Scotland Sierra Leone South Africa South Korea Sri Lanka Nth & Sth Sudan Thailand Tibet Tonga USA Wales Zimbabwe Skilled Migration & Refugees • 17% of our skilled employees are Chinese nationals Why China? • 12% of our employees are African Wagga Wagga is a refugee settlement city Cargill employs 60% of the city’s African youth under 25yrs 80% of African income derived from employment at Cargill How We Make It Work! 10 Valuing Differences Everyone Matters • English Language Investment – $397,000 (2008 to 2010) • Specialist Staff – Overseas Employee Coordinator • Speaks 5 Languages – Recruitment of internal interpreters Management By Engagement & Cultural Intelligence A Journey of Discovery for Management and Line Supervisors 12 Management by Engagement • Employee Engagement “The degree to which people are committed to the relationship they have with their employer” • Managing people so they understand ‘How much they are valued, where they fit and why they matter’ 13 Equipping Supervisors and Managers for the Valuing Differences Journey Cultural Intelligence (CQ) Cultural Intelligence (CQ) is a person’s capability to function effectively in situations characterized by cultural diversity (Ang, Van Dyne, & Koh, 2005; Earley & Ang, 2003; Earley & Mosakowski, 2005). 14 The 4 Factors of Cultural Intelligence (CQ) 1. Strategy 2. Knowledge 3. Motivation 4. Behaviour Building Better Relationships Aussie Hungie • A desire for CITIZENSHIP • Takes time to build relationships based on trust For Korean and Afghan workers • Get involved outside of work • Link Families • Be innovative • Get feedback 16 Then the Bon Fire Key Learnings • Never assume • Don’t speak so fast • Encourage, include and support the development of diversity ‘CHAMPIONS’ • Train your business leaders, managers and front line supervisors • Invest in all staff Key Learnings • Get involved outside the work environment • Building alliances with community support groups. – Multi Cultural Council – Centacare – WAfrica – Men’s Network – KONECT – Universities - CSU – Faith Organisations Never give up 18 Questions? With Colleagues Thank You With Colleagues Specific Actions to Address Gaps Celebrating Anzac Day 19 At Relay For Life Charity With English teacher and Supervisor