Ending Homelessness:
The Columbus Experience
Michelle Heritage
Executive Director
Community Shelter Board
www.csb.org
South Hampton Roads Regional Conference
Norfolk, VA
March 8, 2012
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What we will cover
 History & founding of CSB
 Overview of CSB
 What CSB has accomplished
 Public sector relationships
 Private sector partnerships
 Toolkit
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[History & founding of CSB]
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“No one should
go homeless, for
even one night,
in Columbus.”
Mel Schottenstein
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Mel
Schottenstein
Nancy Jeffrey
Bob Lazarus
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CSB’s Founders
 Public/Private Partnership:
City of Columbus
Franklin County Board of Commissioners
United Way of Central Ohio
Columbus Chamber
Metropolitan Area Church Council
ADAMH Board
The Columbus Foundation
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[ Overview of CSB ]
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Columbus & Franklin County
 Population
1.1 million
 Demographics
74% white
20% black
4.5% Hispanic/Latino
 Income
Median household income $73,851
versus U.S. $63,004
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8,000
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8,000
1,700
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8,000
1,700
13%
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8,000
1,700
13%
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Community Shelter Board
 Leads the community’s plan to end
homelessness
 Primary funder of homeless services, $13M
annually
 Studies best practices & facilitates
implementation
 Fosters collaboration between systems of care
 Leads grant application processes and other
activities to increase available resources
 Brokers relationships and manages community 14
Community Shelter Board
 Provides program support and development for
prevention, shelter, and housing related services
 Facilitates client input
 Offers ombudsman services to meet client,
funder and partner agencies’ needs
 Manages multifaceted contract, evaluation, data,
compliance and accountability processes
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Partner Agencies
AIDS Resource Center of Ohio
Amethyst
Catholic Social Services
Community Housing Network
Communities In Schools
Gladden Community House
Homeless Families Foundation
Huckleberry House
Lutheran Social Services/Faith Mission
Maryhaven
National Church Residences
The Salvation Army
Southeast, Inc./Friends of the Homeless
Volunteers of America of Greater Ohio
YMCA of Central Ohio
YWCA Columbus
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[What CSB has accomplished]
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First Community Plan
Launched in 1988
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Original Plan – 1998
• Spurred by development of the Scioto
Peninsula
• Need a people-centered plan
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Scioto Peninsula Relocation
Task Force
Community Shelter Board
City of Columbus
Faith Mission (shelter)
Franklin County
Friends of the Homeless (shelter)
The Open Shelter
United Way of Central Ohio
Volunteers of America (shelter)
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The Plan – 1998
• Short-term needs – ensure basic
emergency shelter during a crisis
• Long-term needs – establish
permanent housing with supportive
services
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Results of the First 10Year Plan to End
Homelessness:
Rebuilding Lives Plan 1998
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RESULTS OF 1ST PLAN:
Reconfigure emergency shelter system
 Engagement Center at Maryhaven
 Faith Mission on 8th Avenue
 Volunteers of America relocated shelter
 New YWCA Family Center
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RESULTS OF 1ST PLAN:
Developed 1,453 units of supportive
housing
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RESULTS OF 1ST PLAN:
Established a Funder Collaborative
 Provide funding and other resources for
implementation of Rebuilding Lives plan
strategies
 Provide leadership in the community to
assure the success of the Rebuilding Lives
plan
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Rebuilding Lives
Funder Collaborative
• Members
Affordable Housing Trust of Cols/Franklin Co.
Franklin County Dept. of Development
Alcohol, Drug and Mental Health Board
Central Ohio Workforce Investment Corp.
City of Columbus, Administration
Columbus City Council
The Columbus Foundation
Columbus Public Health
Columbus Mayor’s Office
Columbus Medical Assoc. Found.
Columbus Metro. Housing Authority
Community Shelter Board
Corporation for Supportive Housing
Franklin County Children Services
Franklin Co. Dept. Job & Family Services
Franklin Co. Office on Aging
Franklin County Board of Developmental
Disabilities
Mid-Ohio Regional Planning Commission
Ohio Capital Corporation for Housing
Osteopathic Heritage Foundations
United Way of Central Ohio
Veterans Administration
Veterans Service Commission
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RESULTS OF 1ST PLAN:
Create Good Neighbor policies &
procedures
 Communication plan
 Policies & procedures for facility operations
 Mediation
 Crime prevention
 Community advisory board
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RESULTS OF 1ST PLAN:
Certification standards
 organizational structure
and management
 quality assurance and
evaluation
 compliance with
federal, state and local
laws
 consumer involvement
 personnel standards
 facility standards
 fiscal administration
 program operations
 data collection and
Columbus ServicePoint
 community relations and
good neighbor agreements
 safety standards
 security planning
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RESULTS OF 1ST PLAN:
A community relations plan
• Community report cards
• Community dialogue
• Community information
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Updated 10-Year Plan to
End Homelessness:
Rebuilding Lives Plan 2008
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Rebuilding Lives Updated
Strategy Steering Committee
ADAMH Board of Franklin County
Affordable Housing Trust of Columbus &
Franklin County
Columbus City Council
Columbus Coalition for the Homeless
The Columbus Foundation
Columbus Mayor’s Office
Columbus Metropolitan Housing Authority
Community Housing Network
Community Shelter Board
CSB Citizens Advisory Council
Crane Group Co.
Franklin County Board of Commissioners
Franklinton Development Association
Herrera & Associates
Homeless Families Foundation
Huckleberry House
Huntington Bank
Muslim Family Services
National City
Ohio Department of Development
Ohio Health
Ohio Housing Finance Agency
Osteopathic Heritage Foundation
Southeast, Inc.
U.S. Department of HUD
United Way of Central Ohio
YWCA Columbus
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Goals
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Results of the Updated
Rebuilding Lives Plan
Launched in 2008
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RESULTS OF 2ND PLAN:
Access
Strategies:
Centralized Point of Access
Coordinate Emergency Aid
Access to Benefits
Employment
Convened by:
Community
Shelter Board
United Way
CSB
Central Ohio
Workforce Investment
Corp.
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RESULTS OF 2ND PLAN:
Crisis Response
Strategy:
Convened by:
Collaborative Outreach System
City of Columbus
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RESULTS OF 2ND PLAN:
Transition
Strategies:
Convened by:
Unified Supportive Housing System
Increase Supportive Housing Units
Rent Subsidies
Tier II Family Shelter Conversion
CSB
CSB
CSB
CSB
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RESULTS OF 2ND PLAN:
Advocacy
Strategies:
Convened by:
Affordable Housing Campaign
City of Columbus
Re-Entry: Incarcerated Pop.
Corporation for
Supportive Housing
Re-Entry: Mental Health Pop.
ADAMH
Re-Entry: Domestic Violence Pop.CSB
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[Public sector relationships]
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[Private sector partnerships]
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[Toolkit]
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Questions?
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