Organizational Behavior
week #6
Dr. Fred Heismeyer
Adjunct Professor
Webster University
Shanghai, China
Fred@leadingandteaming.com
QUESTION
How was the test?
QUESTIONS
Regarding this week’s readings?
TODAY’S GOAL
Connecting the concepts
Categories of
TEAM PROBLEMS

Team Focus and Purpose

Communication

Team Performance

Interpersonal Problems

Skills and Training

Meetings

Team Decision Making

Team Design and Structure

Celebrations

Team Leader Problems
Teams are the most
fundamental building
blocks of society
We therefore need to utilize teams
which benefit our organization so it can
be successful and that help individuals
grow in their leadership capabilities
Teamwork is essential
for a productive
organization
We therefore need to develop teams in an
effective and efficient structure and use
current “best practices” to ensure
success; this includes giving team
members the knowledge and resources to
achieve success.
SYNERGY
The whole is greater
than the sum of its parts
We therefore need to have
organizations that embrace diversity,
teams that are encouraged to be
creative and team members who are
engaged.
ACHIEVING SUCCESS!

Leadership 领导力

Team
团队

Change
V.改变

Global
全球的
N. 变化
HOW DO WE ENSURE
ORGANIZATIONAL
SUCCESS?
We must develop people and teams which are
aware of, trained in and use the skills associated
with all of the concepts covered in this class;
including the Level Three Leadership theory,
understanding individual VABEs, Gallup’s
Engagement process, and the Team Achievements
and Healthy Organization models.
Leadership Point of View
 Seeing
what needs to be done
 Understanding
the underlying
forces at play in a situation
 Initiating
better
action to make things
DEFINITION
 Leadership
is about
managing energy, first in
yourself and then in those
around you.
 Leadership
is about
“INFLUENCE”
VABE’s
 Values
 Assumptions
 Beliefs
 Expectations
LEADER
Influence
Environmental
Forces
Strategic
Thinking
Shared
Vision
OTHERS
Employee
Bonding
TASK
Organizational
Design
ORGANIZATION
Diamond Model
©
Managing
Change
REAL
PROFIT
INCREASE
STOCK
INCREASE
SUSTAINABLE
GROWTH
ENGAGED
EMPLOYEES
LOYAL
CUSTOMERS
IDENTIFY
STRENGTHS
1
2
3
4
5
6
7
8
9
10
11
12
THE RIGHT
FIT
GREAT
MANAGERS
Gallup’s Engagement Process
©
Team Achievements Model
©
Listen
Respectively
Believe in
People
Model
Behaviors
Serve Others
First
Provide for
Learning
Value
People
Develop
People
ETHICS
Clarify
Goals
Envision
the Future
Encourage
and Affirm
Be Willing
To Learn
Take
Initiative
Provide
Leadership
HEALTHY
ORGANIZATION
MORALS
Have
Integrity
Share
the Vision
Build
Community
Share
the Status
Share
the Power
Display
Authenticity
VALUES
Share
Leadership
Be Open and
Accountable
Build
Relationships
Work
Collaboratively
Value
Differences
Healthy Organization Model
©
LET’S DO AN EXERCISE
Straw Tower
FOCUS FOR SUCCESS

INVOLVED INDIVIDUAL
相关个体

ENGAGED LEADERSHIP
负责的领导阶层

EFFECTIVE TEAM
高效的团队
INVOLVED INDIVIDUAL
相关个体
10 Codes to Live By
10 Codes to Live By
 REMEMBER
THE DIFFERENCE
BETWEEN SUCCESS AND
FAILURE IS REALLY A MATTER
OF TIME - INFLUENCE.
相关个体
负责的领导阶层
高效的团队
10 Codes to Live By
 DON’T
BE PREOCCUPIED WITH
DOING THINGS RIGHT. PAY
MORE ATTENTION TO DOING
THE RIGHT THING - ETHICS.
相关个体
负责的领导阶层
高效的团队
10 Codes to Live By
 PREPARE
A PERSONAL MISSION
STATEMENT - YOUR OWN SWOT
ANALYSIS OR PERSONAL
CHARTER - THEN USE IT AS A
COMPASS TO NAVIGATE THE
JOURNEY FOR THE REST OF
YOUR LIFE.
相关个体
负责的领导阶层
高效的团队
10 Codes to Live By
LEARN HOW TO MANAGE YOUR
TIME BECAUSE IT’S THE ONLY
THING THAT YOU CAN CONTROL
- ACTION.
相关个体
负责的领导阶层
高效的团队
10 Codes to Live By
STRIVE TO BE PREDICTABLE IN
THE SAME WAY THAT EACH CAN
OF COKE TASTES EXACTLY LIKE
THE ONE BEFORE – STRATEGIC
PLANNING.
相关个体
负责的领导阶层
高效的团队
10 Codes to Live By
LEARN FROM THE MISTAKES OF
OTHERS BECAUSE YOU CAN’T
LIVE LONG ENOUGH TO MAKE
THEM ALL YOURSELF –
CONTINUOUS LEARNING.
相关个体
负责的领导阶层
高效的团队
10 Codes to Live By
REMEMBER THE SKY IS NOT
NECESSARILY THE LIMIT DREAM.
相关个体
负责的领导阶层
高效的团队
10 Codes to Live By
DON’T FORGET, YOU CANNOT
COVER ALL THE BASES
YOURSELF, LEARN TO SHARE
THE RESPONSIBILITY – SHARED
LEADERSHIP.
相关个体
负责的领导阶层
高效的团队
10 Codes to Live By
MATURITY HAS MORE TO DO
WITH WHAT TYPE OF
EXPERIENCE YOU’VE HAD AND
WHAT YOU’VE LEARNED FROM
THEM AND LESS TO DO WITH
HOW MANY BIRTHDAYS YOU’VE
CELEBRATED - GROWTH.
相关个体
负责的领导阶层
高效的团队
10 Codes to Live By
REMEMBER, WE WERE ALL
BORN ORIGINALS, BUT WE
OFTEN SPEND THE REST OF OUR
LIFE TRYING TO BE COPIES STAY ORIGINAL - STRENGTHS!
相关个体
负责的领导阶层
高效的团队
ENGAGED LEADERSHIP
负责的领导阶层
SEVEN PRACTICES
SEVEN PRACTICES
USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE
EXTRAORDINARY RESULTS
Practice #1:
COMMITMENT TO
A CLEAR MISSION
相关个体
负责的领导阶层
高效的团队
SEVEN PRACTICES
USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE
EXTRAORDINARY RESULTS
 Practice #2:
MUTUAL SUPPORT,
RESPECT, AND
ENCOURAGEMENT
相关个体
负责的领导阶层
高效的团队
SEVEN PRACTICES
USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE
EXTRAORDINARY RESULTS
 Practice #3:
CLEARLY DEFINED
AND ACCEPTED
ROLES
相关个体
负责的领导阶层
高效的团队
SEVEN PRACTICES
USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE
EXTRAORDINARY RESULTS
 Practice #4:
WIN-WIN
COOPERATION
相关个体
负责的领导阶层
高效的团队
SEVEN PRACTICES
USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE
EXTRAORDINARY RESULTS
 Practice #5:
INDIVIDUAL
COMPETENCY
相关个体
负责的领导阶层
高效的团队
SEVEN PRACTICES
USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE
EXTRAORDINARY RESULTS
 Practice #6:
EMPOWERING
COMMUNICATION
相关个体
负责的领导阶层
高效的团队
SEVEN PRACTICES
USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE
EXTRAORDINARY RESULTS
 Practice #7:
WINNING
ATTITUDE
相关个体
负责的领导阶层
高效的团队
EFFECTIVE TEAM
高效的团队
12 TIPS
12 TIPS
for everyone who works on teams
12 TIPS FOR EVERYONE
WHO WORKS ON TEAMS
1.
Be patient and caring with your team.
2.
Assume the best about people.
3.
Fix the problem, don’t fix the blame.
相关个体
负责的领导阶层
高效的团队
12 TIPS FOR EVERYONE
WHO WORKS ON TEAMS
4.
Focus on behaviors, not attitudes.
5.
Establish regular, effective team
meetings.
6.
Focus on the race, not the hurdles.
相关个体
负责的领导阶层
高效的团队
12 TIPS FOR EVERYONE
WHO WORKS ON TEAMS
7.
8.
9.
Involve the right people in problem
solving.
Don’t break your pick on unsolvable
problems.
Develop the skills and discipline of
effective problem solving.
相关个体
负责的领导阶层
高效的团队
12 TIPS FOR EVERYONE
WHO WORKS ON TEAMS
10.
Know your roles, purpose, boundaries,
and resources.
11.
Focus on results.
12.
Remember that the team is not an end
in itself.
相关个体
负责的领导阶层
高效的团队
SYNOPSIS OF OUR CLASS COMES DOWN TO:

INVOLVED INDIVIDUAL 相关个体

ENGAGED LEADERSHIP 负责的领导阶层

EFFECTIVE TEAM 高效的团队
A COMBINATION OF THESE THREE
KEY FOCUAL POINTS LEAD TO
A SUCCESSFUL ORGANIZATION!
INVOLVED INDIVIDUAL 相关个体
ENGAGED LEADERSHIP 负责的领导阶层
EFFECTIVE TEAM 高效的团队
PRESENTATIONS!
Your presentations will provide more
information on how to use the skills needed
to engage employees, develop leadership,
utilize teams to create effective
organizations, including examples of
organizations that are successful.
PRESENTATIONS
STARTS NEXT WEEK



Presentations must be 20 minutes
(minimum 18 minutes/maximum 22
minutes) not including questions from the
audience.
All members of the team must participate
in the presentation.
ALL TEAMS must submit an electronic
copy of your PowerPoint slides (turned in
at the beginning of class 7)
PRESENTATIONS
STARTS NEXT WEEK
Week 7
Week 8
Cultural Impact
Power & Influence
Emotional Intelligence
Innovative Thinking
Mission/Goals
Ethics/Values
Virtual Organizations
Team Dynamics
Problem-Solving &
Decision Making
Motivation/Engagement
Conflict
Por – Book Summaries
PRESENTATIONS
STARTS NEXT WEEKS
Week 7
Week 8
Power & Influence
Innovative Thinking
Ethics/Values
Mission/Goals
Learning Organization
Problem-Solving &
Decision Making
Emotional Intelligence
PRESENTATIONS
YOUR
OPPORTUNITY
TO WORK
WITH YOUR
TEAM
Have a great week!