Fundamentals of Project Management: Part 1c APEGGA Annual Conference April 24 & 25, 2003 Dr. George F. Jergeas PEng. University of Calgary Schedule Day 1a Introduction 5-Step PM Planning and definition Day 1b Estimating cost and time Video Organize project team Selecting PM and team Effective teams Day 2 c Project procurement Bidding process Building & sustaining project team Contract administration Day 2 d Schedule control Cost control Project Close-out Claims and disputes 5-Step Project Management PLANNING IMPLEMENTATION DEFINE PLAN ORGANIZE CONTROL State the Problem Identify project activities Determine Personnel Needs Define Management Style Obtain Client Acceptance Estimate time and cost Recruit Project Manger Recruit Project Team Establish Control Tools Install Deliverables and Commissioning Organize Project Team Review Project Schedule, cost, team report Identify Project Goal List the Objectives Determine Preliminary Resources Identify Risks and stakeholders Success criteria Project charter Quality and Communic ation manageme nt Bidding Assign Work Packages Write Project Proposal Decision Recruit Criteria WBS Project network Project proposal Define Work packages Assign Work Packages Prepare Status Reports Issue Change Orders Variance Reports Status Reports CLOSE Document the Project Issue Final Report Conduct PostImplementation Audit Final Report Audit Reports Implementation Phase Start once the project has been approved Project team for the implementation is formed/procured In-house and external Procurement procedures Work package assignments can commence Deliverables are agreed upon and clearly understood Control systems are established Time, Quality, Cost, Safety …. Procurement Management Plan procurement needs (goods and services external to the firm that you need to deliver the product) Make or buy decisions Contract type options (risk sharing) Solicitation Procurement management plan Vendor selection process and criteria Proposals, contracts, legal issues Procurement Management Select and manage sources (vendors, partners) Negotiations Manage contracts Close contracts Formal acceptance and closure Legal and ethical issues Procurement Tips Develop charters with vendors and partners Rules of the game, conflict management guidelines, escalation process Take lead times into account Do risk management on procurement Bidding Process Advertise and Award Issue bidding documents Pre-qualification of bidders Opening, acceptance and documentation of bids. Bidding Process Issue Bidding Documents Before the issuance of bidding documents, carefully go through all documents Errors and omissions can later cause great problems, disputes and claims Keep good records of all contract documents, bidders, dates sent out, etc. Carefully and fairly manage addenda. Bidding Process Pre-qualification of Bidders Prescreening invited short-list Improves the quality of bidders and the bidding process. Bidding Process Opening, Acceptance and Documentation of Bids Treat all bidders equally Ensure the process is fair and well documented Bid cannot be withdrawn Award contract to compliant lowest bidder Subcontractor bids irrevocable Problem: Bid Shopping/Peddling A prime contractor, after being notified of selection, shops for cheaper subcontractors rather than using the original subcontractor estimates. Bad practice, unethical and maybe illegal Responsive Bids One that meets all of the requirements specified in the bidding documents: Submitted on time; any required forms are completed and properly filled out; required signatures are included and dated; no changes or conditions may be attached to the bid. Bid Acceptance and Recording Bid opening is sometimes done in front of bidders; a formal process is required Checklists help to determine if a bid is responsive Carefully document the process Use predetermined evaluation criteria. Contracting Adversarial Win-lose approach Risk allocation Fixed price and fast-tracking Increase in claims Contract Contract: A promise, or a set of promises, which one person gives in exchange for the promise, or set of promises, of another person Elements of a binding contract Offer and Acceptance Offer terminates A counter-offer Offer withdrawn Time lapses Consideration Maybe money ($1 for a 2001 Mercedes) Maybe promise to pay Capacity to contract (no minors, lunatics or drunkards) Lawful purpose • No illicit purpose or contrary to statute law Case study ARA established its own construction company and decided to bid on a major infrastructure project for a Government agency. In its bid price of $2,750,000, ARA made a mistake by failing to include an amount of $750,000. This mistake resulted in its bid being substantially lower than the second lowest bidder of $3,400,000. Within an hour, subsequent to opening of bids, ARA requested to withdraw its bid, which had not yet been accepted, and asked for its bid deposit of $150,000 to be returned. When the owner rejected ARA request to withdraw its bid, ARA refused to proceed with the work. The owner sued the contractor for the bid deposit amount and the difference between the contractor’s bid price and the second lowest bidder’s price. Case Study In groups, please answer the following questions using your common sense and experience: Is ARA allowed to withdraw its bid after submission and before award? Is ARA allowed to withdraw its bid after award? Is ARA entitled to a return of its bid deposit? Must the lowest bid be accepted? What if all bids come in over budget? What if contractor qualifies his/her bid? Invitation to Tender v. Ron Engineering Invitation Call for tenders by owner Offer Call for Tender Offer Acceptance by owner by contractor Acceptance Submission of tenders Contract A Bid Bond Award of contract Completion of contract Contract B Performance Bond Practical Implications Treat all bidders equally Bid should be submitted on time Contractor cannot withdraw bid Award to lowest compliant bidder Describe selection procedures Subcontractor tenders irrevocable Project Partnering and Collaborative Relationships Agenda Definitions of Partnering Key success factors Benefits Framework Examples Partnering Partnering reverse backward trend by: Changing mind sets Focus on real issues Start partnering early! Does not replace contracts “Partnering is a long-term commitment between two or more organisations for the purpose of achieving specific business objectives by maximising the effectiveness of each participant’s resources. This requires changing traditional relationships to a shared culture without regard to organisational boundaries. The relationship is based on trust, dedication to common goals, and understanding of each other’s individual expectations and values” “Project partnering is a method of transforming contractual relationships into a cohesive, co-operative project team with a single set of goals and established procedures for resolving disputes in a timely manner” “… to establish working relationships among the parties through a mutually developed formal strategy of commitment and communication. It attempts to create an environment where trust and teamwork prevent disputes, foster a co-operative bond to everyone’s benefit, and facilitate the completion of a successful project.” The Associated General Contractors of America (AGC) Key Elements to Success Commitment of all parties including senior management to the common goals Trust Honest and open communication at all levels No hidden agenda Development of mutual goals/objectives Continuous evaluation Timely responsiveness A process for issue resolution A fair contracting strategies based on the ability to control/manage risk. Benefits of Partnering Reduced administrative costs Better utilization of resources Improved communication Increased innovation More effective performance Non adversarial approach Partnering Framework Pre-project Implementation Teambuilding Project and StakeManagers holders Problem Resolution Continuous Improvement Joint Evaluation Top Management Support Completion Selection Persistent Leadership Step 1: Partner Selection Ideally based on track record In Public Sector - Competitive Private Sector - RFP and/or negotiation Interest in partnering Commitment to partnering principles by: Top management of all involved Project team members Step 2: Teambuilding Teambuilding for Project Managers and Stakeholders Build collaborative relationship At best: common team culture At worst: shared understanding with cultural differences Step 2: Team Building 1. Meet key players to review mutual objectives 2. Two-day workshop Step 2: Team Building Examine problems and barriers that have prevented collaboration in the past Representatives of each group are asked the following questions: What actions do the other groups engage in that create problems for us? What actions do we engage in that we think create problems for them? What recommendations would we make to improve the situation? Step 2: Team Building The group share responses and ask questions Identify problem areas Each group assigned the tasks of identifying its specific interests and goals for the project Goals are shared across groups Establish goals they have in common Step 2: Team Building Mixed groups assigned specific problems and asked to work out a recommended solution Consolidate the efforts into a series of agreements and procedures to guide the partnering process Step 2: Team Building Create Project Charter States common goal and objectives States procedure to achieve objectives Define indicators for success and identify early warning signs that the project will be tested against Commits to realistic success Signed by all Create a passionate, creative team that will deliver an outstanding project Project overview Project Name - Deerfoot Trail AI/Carmacks Problem/Opportunity Transfer maintenace of Deefoot Trail from the City of Calgary to Alberta Infrastructure The project team will maintain open road in a safe manner meeting the budget and schedule requirements for all stakeholders Objectives (KRA) - To develop maintenace strategy/plan for winter, summer and emergency - Hire personnel (and properly train) - Provide adequate equipment - Implement strategy - Reduce number of accidents (ultimately towards zero) - Cost reduction and increased efficiency (beating budget and schedule) - Minimize traffic disruptions - Maintain to at least the level of city - Avoid negative publicity - Seamless transition - Happy motorists - Learn as much as possible about urban maintenance Success Criteria - Reduced cost without reduced service (cost effectiveness) - Safety: reduced accidents compared to average of past 5 years - Ratio of favorable: unfavourable stories 1:10 - Positive media and population response - Quicker response times than specified - Reduce accidents on bridges Risks and Assumptions - Weather worse than average - Every small problem magnified by opposition Stakeholders resistance and lack of support - No meaningful cost information or incomplete information - Starting conditions of road Prepared by Date Approved by Date Partnering Workbook Goal Our Common Goals and Objectives We, the partners of the Deerfoot Trail maintenance team, recognizing the unique nature of this project, commit to creating an environment of trust and communication to deliver a high quality project which meets or exceeds the requirements of all stakeholders. We commit to maintaining a positive and optimistic work environment in which all goals can be achieved. After discussion it was agreed that the partnering objectives for the maintenance contract are: 1. 2. To obtain maximum value for money for Alberta Infrastructure, and for Carmacks to obtain a reasonable profit. To provide high quality work that minimizes the inconvenience to the travelling public and is completed on time and in a safe manner. 3. To provide an environment in which both Alberta Infrastructure and Carmacks personnel work co-operatively to optimize this contract to both partners. 4. To provide an environment where the avoidance of disputes and conflicts is fundamental to the relationship between the parties. To provide a non-confrontational forum for the resolution of any disputes which may arise. 5. 6. 7. 8. 9. To improve budget management by improved communication of potential cost overruns and changes. To properly control costs. To encourage innovation. To develop a closer relationship to avoid misunderstandings - develop and maintain trust. 10. 11. 12. 13. To understand and respect each partner’s role within the project team. To manage the project efficiently. To get it right the first time. To achieve the above by performing in a manner which will ensure project success. 14. To have fun. Framework: Implementation Step 3: Persistent Leadership Lead by example Unwavering, consistent, and fanatical support of senior management Consistently display a collaborative as opposed to confrontational response to problem solving To champion the principles of openness, trust and teamwork Step 3: Persistent Leadership Mutual trust will be tested by how partners respond to the first disagreements or setbacks that emerge Reward to those who adhere to the principles of alliance Admonish those who resort to more adversarial practices Step 4: Problem Resolution Systematic approach Seek solutions Increased and higher quality discussion Win-win solutions Equality of rights among parties Agree on no adversarial relations Step 4: Problem Resolution Lowest level with time limit Escalated to the next level of management No action is not an option Step 4: Problem Resolution Stage Two Stage Three Within 2 day(s) Names: 1.Gary B 2. Gary M Within 3 day(s) Names: 1. Todd 2. Leane Within_5 day(s) Names: 1. Bruce 2. Dave Problem becomes apparent Problem discussed at progress meeting. Solution to problem offered by those who are directly involved with it. Solution to problem offered by project team. A resolution committee comprising a representative from each of the project parties is formed. If problem not resolved, go to stage two. If solution agreed, do not go to stage two. If changes affect other project parties, record them onto a form for circulation. Finish If solution to problem cannot be agreed at progress meting, go to stage three. If solution agreed, do not go to stage three. Solution to problem recorded in meeting minutes. Finish Problem resolution meeting called for committee. Mutual way forward for project agreed by resolution committee. Statement of way forward recorded and issued. Finish Resources Available 1. Ron 2. Darrell If any project party is not content with the way forward agreed by the resolution committee then they may take normal recourse through the contract Partnering Workbook Problem Identified Stage One Step 5: Continuous Improvement Eliminate waste and rework Pursue cost saving opportunities Apply Value Engineering Share risks and benefits Step 6: Joint Evaluation Specific criteria to evaluate team effectiveness Teamwork Timely problem resolution Comparisons of survey responses identify areas of improvement and potential problems Partnering Workbook Step 7: Project Completion - Celebrating Success Formal joint management review Review accomplishments Review disappointments and lessons learned Festive celebration (picnic or banquet) Recognize special contributions Contract Administration Issues Agenda: Opening a project Job philosophy Authority and responsibility Temporary facilities Time inspections and tests Contractor submittals Administrative activities Suspension or termination of the work Summary Opening a Project After award of contract, the contractor: Make arrangement for the required policies of insurance Obtain permits Order long-lead purchase items Check the site to determine availability of storage and work staging areas Make arrangemnets for off-site disposals of surplus or waste materials Opening a Project Owner schedule a preconstruction meeting: Meet contractor and other key personnel Identify areas of responsibility Establish job philosophy (set the ground rules) Set up requirements for on-or off-site meetings and set the frequency of such meetings, who should attend Discuss problems anticipated in construction Discuss special sequence of operations or shceduling limitations Issue written Notice to Proceed Set precise start date - good practice Opening a Project Outline project requirements on paper Contractor submittals Material testing Operational testing Reviews and updates required in schedules Delivery dates of equipments Procedures for handling of all communications Job Philosophy: Instructions to Field Personnel Basic Policy Contractors to be present at meetings with subcontractors Job openning philosophy with contractor: Be firm but fair Responsibility and Authority Be a team member; avoid adversary relationship with contractor Job Philosophy: Instructions to Field Personnel Inspections and tests to be made promptly Inspect the work as it progresses Avoid overly-literal specification interpretation No field change without PM approval Followup all required corrective work until completed Do NOT supervise any construction nor the contractor’s personnel No authority to stop the work; notify PM if necessity arises Job Philosophy: Instructions to Field Personnel No authority to require quality exceeding that covered by the contract Instruction to the contractor thru Superintendent or PM Document all action taken Documentation All field personnel must keep approved type diary Contractor submittals to be documented both coming in and going out Business telephone calls should be documented Job Philosophy: Instructions to Field Personnel Keep photographic records of progress All orders to the contractor must be in writing Communications Contractor submittals handled only thru Resident Project Rep. Surveys and special inspections requested thru Resident Project Rep. Orders to contractor from ANY source must be submitted thru RPR Job Philosophy: Instructions to Field Personnel Changes Field orders and change orders must be handled thru RPR No changes on oral instructions without written confirmation No significant deviations from plans and spec except by change order- even if no cost or time extension is involved Job Philosophy: Instructions to Field Personnel Other All inspection should be at irregularintervals Inspector should be one of the first ones at the job and one of the last to leave not a police officer contractor’s prior experience lack of understanding of the A/E requiremnets Authority the Owner Award contracts in connection with the same work Retain a specific portion of the contractor’s monthly payments Carry out portions of the work with owner’s own forces in case of contractors default or neglect Withhold payments from the contractor for adequate cause Authority the Owner Terminate the contract for cause Inspect the work as it progresses Direct the contractor to expedite the work Use completed portions of the work before contract completeion Make payment deductions for incomplete or faulty work Responsibility of the Owner Furnish property surveys- locate project on site Make periodic payments to contractor Make extra payment in case of unforseen events Allow extensions of time to complete the work for unanticipated events Cannot intrude into the direction and control of the work Cannot issue instructions as to method or procedures unless specifically provided for in the contract Not to interfer unreasonably with construction operations Responsibilities of A/E No contractual relationship with the contractor Represents the owner in the administration of the contract Surveillance of the construction operations Overseeing the progress of the work See that quality of work and materials are in conformance with the requirement of the drawings and specifications Job inspection and approval of materials Responsibilities of A/E Inspect and approve the contractor’s program of field procedure and even the equipment that is planned for use, as well as the schedule and sequence of operation Does not mean they assume responsibility Instruct contractor to speed up the work to recover delay Interpret the requirement of the contract Decision is binding and final - questions of fact only what materials, quantities, or quality Question of law- no jurisdiction - time completion, claims, and liquidated damages The General Contractor Fewer rights and more obligations Construct the project in accordance with drawings an specifications Expected to deliver a completed project in the alloted time Only severe contingencies can relieve the contractor from contractual obligations Responsible for the management and control of construction operations to maintain established work schedules, promote safe working condition Must be on site at all time during working hours The General Contractor Conform to all laws concerning job safety, licensing, employment, sanitation, insurance, zoning, building codes … Comply with tough rules relating to air polltion, noise, dust, trash disposal, sanitary wastes, pile driving, blasting, riveting, demolition, fencing, open excavations, traffic control, and house keeping Must guarantee all work and materials on the project Insurance coverage - protection of persons and property in, on, and adjacent to construction site Resident Project Representative (Inspector) Agent of the owner, consultant, CM firm Inspect the workmanship, materials, and manner of construction to determine whether requirements described by the plans, specifications, contract documents, codes… are met by the obseved work Inspection is to detect, recognize, and report deficiencies in material or workmanship, or non compliance with applicable plans, specifications, procedures, standards, codes or regulations Contractor Quality Control Rep. Inspect its own work Assure that all inspections and tests are made Checking of all material and equipment delivered Achieve quality construction by preventing defective work rather than discovering deficiencies that may result in costly removal and replacement Take action to correct the deficiency even though it means stopping the work Time of Inspection and Tests Contractor must give Engineer timely notice Tests and inspections required by public agencies must usually be paid for by the contractor Tests and inspections required by the contract documents will be paid for by the owner Work covered prior to required inspections must be uncoveredfor inspection at contractor’s expense Failure of an inspector to observe a deficiency does not relieve the contractor of obligation for performance Time of Inspection and Tests Extra inspections required as the result of a deficiency must be paid for by the contractor The contractor must provide all materials for testing at its own cost and expense Contractor Submittals should be handled in a systematic, consistent, and orderly manner. Changes in the systems during a job lead to confusion, errors, and abuses All submittals transmitted directly to Resident Project Rep. Administrative Activities of Engineer Coordinate and provide general direction of work and progress Review contractor’s schedules regularly Assist in resolution of construction problems Evaluate contractor claims for the design firm Maintain log of change orders Administrative Activities of Engineer Maintain log of contractor submittals Develop and administer a quality control program Proofs of compliance Qualifications of testing services Define required tests Maintain QC reporting systems Maintain QC records of all tests and test results Establish frequency of testing Administrative Activities of Engineer Physically inspect all construction every day Observe all contractor tests Maintain daily diary and construction records Maintain record drawing data Review contractor progress payment requests Review contractor’s change order requests for design firm Assure that construction area is safe Participate in field management meetings Administrative Activities of Engineer Provide negotiation assistance on contractor claims Reveiew and recommend contractor value engineering proposals Supervise inspection forces and field office staff Report field conditions that prevent original construction On unit-price projects, obtain accurate field meauremnents On all jobs, verify contractor’s monthly work quantities Assist scheduling and ordering required field services Suspension Suspention is to cease all or part of the work without actual contract termination The owner may order the contractor in writing to suspend, delay, or interrupt all or part of the work for: budgetary limitation updating equipment failure of contractor to carry out orders or perform any provision of the contract unsuitable weather conditions Termination Owner to discontinue all or any part of the work being done by a contractor Contractor default and bankrupcy Contractor abandoning the work Unnecessary delay Issue a change order Summary Do not get the idea that you should become a police officer, and everyone in the contractor’s camp is out to defraud The majority of contractors and their employees want to do a good job Keep good records and communication Read and understand all contract documentation Document anything that may change the terms of the contract Keep as complete records as possible invariably the effort pays for itself in the long run: they protect you, your employer and your client. Changes and Extra Work Changes and Extra Work This Session Definition Impact costs Basic principles in handling change orders Types of changes Elements of a change order Recommendations for good practice Evaluation of delays in the Work Change Order Is a written agreement to modify, add to, or otherwise alter the work from that set forth in the contract documents at the time of opening bids, provided that such alteration can be considered to be within the scope of the original project; otherwise, a contract modification may be required. It is the only legal means available to change the contract provisions after the award of contract Addenda Vs. Change Order ADVERTISING BID AWARD SIGN DATE OPENING DATE AGREEMENT 2 3 4 1 Changes by Addenda No Changes Changes by Change Order Change Order Could be addition to or deletion from the work changes in the method of execution or manner of work performance change in owner-furnished materials or facilities change in the contract time or order of the work correct errors in the plans or specifications direct results of contractor suggestions that are approved by the owner and its agents Changes may involve a price change in the contractor’s favor cash credit to the owner no price change at all Impact Costs Often, an owner fails to realize that the cost of changes in the work may well exceed the cost of the immediate change itself. Many change order forms contain an exculpatory (disclaimer) clause that precludes a contractor from recovery of impact costs. Parties sometimes agree on the price of a change in both time and money, but the contractor wants to reserve the right to file for impact costs. Contractor would be ill-advised to sign off on a change order without a clear reservation, if it expects to claim any future impact costs. if owner refuses to accept reservation, contractor should perform the changed work under protest without signing the change order or agreeing to a price Basic Principles in Handling Change Orders No work should be included beyond the scope of the base contract. The identity of the individuals authorized to request and approve change orders should be established early. During the pre-execution conference, a meeting should be held to establish the change order handling procedures. All changes in the work must be authorized in writing prior to the execution of any change. The scope of a change order must be clear, and a request for a change order proposal should contain enough information to enable the contractor to make a realistic estimate. Basic Principles in Handling Change Orders The contractor should submit its proposal to execute a change order as soon as possible after receiving the request and the owner’s approval or rejection should follow as soon as possible. The proposal should be fair. It should recognize the contractor’s right to include: overhead and profit percentages compensation for legitimate time-delay claims compensation for legitimate impact costs if any Types of Changes Directed changes owner directs the contractor to perform work that differs from that specified in the contract easy to identify, mutually recognized disagreements tend to center on questions of financial compensation and the effect of change on the schedule Constructive Changes is an informal act authorizing or directing a modification to the contract caused by an act or failure to act defective plans and specifications engineer’s interpretation higher standard of performance than specified improper inspection and rejection change in method of performance change in the construction sequence owner nondisclosure impossibility/impracticability of performance must be claimed in writing within time specified in the contract major source of disputes Sample of a change order PROJECT TITLE PROJECT NO. CONTRACTOR CONTRACT NO. CONTRACT DATE The following changes are hereby made to the Contract Documents: Construction of access bridge abutment No. 1 drainage system; and Reset two penstock bearing plates. All in accordance with revised DWG S-17209 Revision 3, dated 28 August 1991. Justification: Unforeseen soil conditions CHANGE TO CONTRACT PRICE Original Contract Price: $ Current contract price, as adjusted by previous change orders: $ The Contract Price due to this Change Order will be (increased) (decreased) by: $ The new Contract Price due to this Change Order will be: $ CHANGE TO CONTRACT TIME The Contract Time will be (increased) (decreased)by calendar days. The date for completion of all work under the contract will be Requested by Recommended by Ordered by Accepted by dated dated dated dated Recommendation for good practice (AGC) Percentages for overhead and profit to be applied to change orders Length of time that a change order proposal price is to be considered as firm Determination of the individual representative of the owner who is authorized to approve change orders Procedures to be followed in the submittal of change order proposals Change order forms to be used Time extensions required, if any The detail required of contractors when submitting change order proposals - will a complete breakdown of all costs be required? Brief description - Descriptive drawings Overtime necessary due to change orders - consideration of decreased productivity When materials or equipment is to be removed due to a change, which party owns the removed items, and who removes them from the site of the Job ? Responsibility for record drawings brought about due to the change orders