Etteplan PARTS
The smart way to grow your spare parts
and service business
Is the information in your spare parts catalogues
supporting your service business?
Do you want to minimize equipment downtime by
improving the quality of spare part information?
Do you want to improve accuracy
of spare parts ordering?
Etteplan PARTS
The smart way to grow your spare parts
and service business
Etteplan PARTS is a service to create, distribute and
maintain high-quality spar e parts information to maximize revenues from the service business. To reach this
goal it is paramount to have an efficient after sales
process with accurate spare parts information.
Due to pressures to shorten the time to market the
time available for production of technical product in formation such as spare parts catalogs is often very
WH Y ETTEPLAN PARTS
Are your service personnel dealing with incorrect spare
parts deliveries? Have ther e been costly downtimes due
to a slow spare parts service process? Does your technical
documentation team have enough time to develop technical information processes that best suit your business
needs?
Etteplan PARTS helps field mechanics and order handlers
do their job efficiently: spare parts information is accurate
short. At the same time the increasing complexity of
products and user specific requirements put special de mands on the quality of the information and the docu mentation process.
The value of Etteplan PARTS is based on considerable
cost savings that can be achieved by efficiency im provement in the catalogue production and distribu tion processes
and can be found easily in printed and online catalogues.
Depending on the catalogue media, spare parts can be or dered directly from the catalogue, which minimizes errone ous orders and speeds up the order-delivery process.
Etteplan’s extensive know-how on products and en gineering design enable us to help our customers create
and maintain future proof technical product documenta tion that brings tangible benefits to the customer’s service
business.
The online application provides
an intuitive and interactive interface to all relevant spare parts information. The
user can find the up-to-date information easily and quickly . Traditional distribution media such as printed catalogues
and PDF files can be used alternatively.
Display of parts lists
and illustrations
Spare parts lists and
product structure
Integrated ordering and
shopping cart with price
information
Parts list items and data
(part number, quantity,
etc.)
ETTEPLAN PARTS SERVICE MOD ULES
Etteplan PARTS consists of several service modules from
consultancy and catalogue cr eation to publishing. The
service modules are identified and defined together with
the customer in a workshop and documented properly
in a service description. Depending on customer’s needs,
Etteplan also provides comprehensive analysis and integra-
DATA SOURCE S
tion services to complement the catalogue creation and
publication processes.
Whenever possible the catalogue creation and process ing of spare part data will be automated to achieve maxi mum cost savings in the publishing process. By engaging
Etteplan’s spare parts specialists in China, our customers can
take advantage of additional cost efficiencies.
CATALOG UE CREAT ION
CATALOG UE MED IA
M ASTER D ATA , P AR TS LISTS
PRINT
DRA WI NGS & PHOTOS 3 D MODELS
CD/DVD
PRICES
INTERNET & I NTRANET
DOCUMENTAT ION
MO BI LE TERM INAL DEV ICES
ANALY SIS SERVICE
Analysis of existing spare
part information, parts lists,
exploded views, B OM data, 3 D
models etc. Definition, report
and Etteplan PARTS solution
proposal.
INTEGRAT ION SERVICE
Evaluation of the need to
integrate with
customer’s data sources
(e.g. ERP, PLM, PDM or CAD
systems), system setup, testing
and implementation.
CATALOG UE
CREAT ION SERVICE
Import of spare part data and
structures manually or automatically, illustration, hotspot
and catalogue creation.
CATALOG UE
PUBLISHING SERVICE
Translations, pr oduction of
machine-specific or orderrelated catalogues for different
media, printing and delivery.
ONLINE SPARE
PARTS CATALOG UES
Etteplan can assist to set up
online spare parts catalogues
to optimize spare parts sales
and spare parts procurement
processes. Possibility to integrate with customer’s ERP and/
or e-commerce systems.
ETTEPLAN PARTS A S A MANAGED SERV ICE
Etteplan PARTS is a full-scale Managed Service covering all
necessary steps and tools to cr eate, produce and distribute
spare parts information. By outsourcing the process to
Etteplan the customer has more resources to focus on its
core business.
Managed Service
is a cooperation
model between the customer and Etteplan,
where Etteplan is in charge of the customer’s
particular process or a part of it.
Thanks to the cooperation model the customer can focus on developing its core business while Etteplan takes care of the documentation process. At the same time Etteplan
makes sure that the process is continuously
improved.
The cooperation model is transparent and
well documented. The process is measured by
key performance indicators and reported to
the customer regularly.
Customer benefits
UP TO
60 %
COST SAVINGS IN
CATALOGUE CREATION
HIGHER CUSTOMER
SATISFACTION
DUE TO SHORTER LEAD TIMES
IN CUSTOMER SERVICE
SHORTER
DOWNTIMES
OF DEFECT MACHINERY
OR EQUIPMENT
Etteplan’s service provides prerequisites to grow
service business based on accurate spare parts
information and its efficient production and
maintenance process.
The benefits of Etteplan PARTS include:
o
o
o
o
o
o
Shorter downtimes of defect machinery or equipment
Improved accuracy of spare parts ordering
Shorter lead times due to improved quality of spare parts
information
Up to 60 % cost savings in catalogue creation, maintenance
and distribution
Higher customer satisfaction due to shorter lead times in
customer service
High machine uptime and productivity due to correct
spare parts.
Customers and references
Etteplan’s satisfied customers include Cargotec, Sandvik,
John Deere Forestry, Agrifac, Hekuma, Stiebel Eltron, and Claas.
Moving forward
For more information on Etteplan PARTS and our services, please contact:
Jukka Toimela, tel. +358 103 07 23 31
or email: jukka.toimela@etteplan.com
Malin Siberg, tel. +46 8 562 989 21
or email: malin.siberg@etteplan.com
Berry Braster, tel. +31 40 84 84 050
or email: berry.braster@etteplan.com
Winni Liu, tel. +86 512 5768 9999
or e-mail: winni.liu@etteplan.com
info@etteplan.com
Tel. +358 (0)10 3070
Tel. +46 (0)10 722 40 00
FINLAND • SWEDEN • THE NETHERLANDS • CHINA • USA • RUSSIA
Quick facts of Etteplan
• One of the largest Nordic companies providing industrial
equipment and plant engineering services.
• One of the largest companies in Europe providing technical
product information solutions.
• Versatile and in-depth expertise in engineering areas, methods
and industry specific technologies.
• 1,800 professionals working in Finland, Sweden, the Netherlands
and China.
• Revenue 134.5 million EUR in 2012.
• Public company listed in NASDAQ OMX Helsinki Ltd (ETT1V)
since 2000.
Etteplan provides engineering services and technical product
information solutions to the world’s leading companies in the
manufacturing industry. Our services are geared to improve the
competitiveness of our customers’ products and engineering
processes throughout the product life cycle. The results of
Etteplan’s innovative engineering can be seen in numerous
industrial solutions and everyday products.
Etteplan is one of the leading engineering service companies in
the Nordic countries and the biggest and oldest Nordic service
provider in China. Etteplan’s units in China offer a full range of
engineering services for customers seeking cost-efficiency and
high-quality in engineering design and offshoring.
www.etteplan.com info@etteplan.com