IM Managed Print Services
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Discussion Topics
 MPS Overview
 IM Objective
 IM MPS Program
 Ala Carte Services
 Program Offering
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Plus
Advance
Total
 Solution Provider Resources
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MPS Overview
What is MPS?
– The bundling of hardware, break-fix services and consumables (toner
cartridges & maintenance kits)
– Monthly payment package
– Included in this offering is software which enables VAR and customers
to pro-actively manage the printer fleet.
Managed Print Services enables customers to
manage their print environment by…
– Managing their consumables usage and spend
– Providing automatic fulfillment of toner supplies
– Procuring new hardware and retiring redundant / old hardware
– Providing break-fix services
– Monitoring the usage and optimizing the deployment of their print fleet
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Ingram’s Objective Summary
Deliver the most comprehensive Managed
Print Services program to the market
Accelerate reseller success and end user adoption
Simple, contracted hardware and
supplies programs
Comprehensive fleet
optimization/management programs
Multiple program options
Cloud-based architecture
to enable scalability
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Initiatives That Drive Differentiation
Broadest Service Offerings
2011: Ingram Micro Cloud Marketplace
2010: Ingram Micro Cloud
2007: Seismic – Cloud services
2006: Seismic – Managed services
1993: IMSN – Professional services
Ingram Micro Cloud Strategy
To become the leading cloud aggregator in the channel
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Establish credibility & community
Establish transactional marketplace
Offer a comprehensive portfolio of
cloud services
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IM MPS Program
Service
Training
Software
IM
MPS
Supplies
Financing
Support
A comprehensive, end-to-end
program, with all of the
elements necessary to
successfully sell and manage a
best-in-class MPS program.
Program includes supplies,
delivery to the customer’s
location anywhere in the U.S.,
software, break/fix service,
support, proactive monitoring,
and customer environment
reporting
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IM MPS® Ala Carte Services & Software
$ .50
Web Service that connects to FMAudit. Intelligently monitor’s end user printing behavior (applications,
page coverage, volume to ALL devices, etc.)
$ .35
Toner Levels monitored remotely. Replenishment based on days of toner remaining/consumption rates.
No need for any end user to order any supply item. No mis-orders, No overnight orders, No “rogue”
buying, Lower supplies inventory
Monitor
$ .15
Remote monitoring on behalf of customer’s fleet. Proactive notification to reseller (or end user) of
unrecoverable errors—eliminate sifting through thousands of daily email alerts from devices. Other
errors (i.e. paper jams) are monitored for frequency, and preventative maintenance scheduled.
Help
$ .65
Staffed by certified A+ technicians. Trained to provide phone triage (knowledge base driven).
Free customer access to web-based self-help and service ticketing tools
Label
$ .50
Label attached to each supply item indicating local/internal routing
information
Collect
Replenish
Fix
$ 120.00
Dispatch of technician to end user location to resolve printer issues
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IM MPS ®
Market-Leading MPS Program Offering
IM MPS® Services and Software
Broad range of a la carte software, patent-pending services, and solutions
to start or complement resellers’ current MPS program capabilities
Plus
Supply management program for contracted supplies replenishment with built in
automation. Geared for broad market adoption and hardware refresh strategies.
Way to start MPS practice.
Advanced
All-inclusive per-image pricing for most major printer brands and models,
delivering “simplicity” to VAR/MSP model
Total
Adds a hardware component to the Advanced program to enable hardware
refresh or the ability to ad MFPS’s to the program.
End user has a lower acquisition cost of entry on the hardware and can spread
their payments out over 3 years.
Program Tools
Comprehensive set of web-based reseller and end user tools to enable effective
MPS engagements
− Dedicated Portal www.yourprinterportal.com
− Training and follow up webinars and boot camps
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MPS Plus
Simple, web-based program
Proactive Toner Replenishment
End users sign up via web interface
 Install DCS
 Map Device Locations
 Electronically sign contract
 Orders directly pulled into select ERP
systems (no manual entry)
What is included:
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OEM supplies
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Fleet Management Routing Tag
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Dedicated end customer web site
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MPS Advance
Buy Pages, Sell Pages
Supplies, consumables, parts and delivery with a CPI rate
Fleet Management, Remote Monitoring, and Service Network
Option to include break/fix service
Billed to you monthly based on end user usage volume
Mitigate Risk
Supplies – Distribution takes on risk on page coverage
changes, failure rates, over shipment of supplies
Break/Fix Service – Distribution takes on risk of failures
Recognize top line revenue
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MPS Advance
Advance Services and Software
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Supplies shipped proactively
Shipping charges included
Data Collection Services
Supplies Monitoring Service
Service Monitoring Service
Help Desk Triage
Supply Routing Label
Consumables / Parts included
Behavior Modification Software
Break Fix Service (optional)
IM MPS Assessment Tool
www.YourPrinterPortal.com
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MPS Total
Total MPS Offering
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All inclusive Program
All Supplies
All Service
Addition of Hardware Devices
Monthly per device billing
Multi-year Contracts
Personalized Web Portal
Customized Equipment strategies
Contract renewal opportunities
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MPS Solution Provider Resources
Reseller Education & Coaching
− 101 (Webinar)
 Basic info, what is MPS?, how to make
money, etc.
− 201 / 301 (Live Boot camps)
 Deep dive on MPS Practice,
comprehensive training on Ingram
Micro offering, practice roadmap, etc.
− Continuous Online Educational Series
Business Development
− Dedicated Ingram Micro MPS sales &
Operations team
− MPS Business Development
Managers
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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www.Yourprinterportal.com
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Device Administration
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Supply & Service in real time
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Supply Tracking by device
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Supply Status lookup
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Next steps with IM MPS
 Need more information on IM MPS?
– mps@ingrammicro.com
 Complete MPS Profile @ www.ingrammicro.com/mps
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Thank you
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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