The Future Trend of Airport Passenger
Services
Greater convenience, speed and control for passengers
HOU Kan
Regional Head, APCS, IATA
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International Air Transport Association 2013 Simplifying the Business 1

Simplifying the Business
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INTERNATIONAL AIR TRANSPORT ASSOCIATION 2012

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Would this not be better?
Easy
Simple
Fast
Helpful Friendly
Quick
Intuitive
Speedy
Personal Relaxed
Smart
Stress-less
Thoughtful
Rapid
Safe
Convenient
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Get Ready!
What are the challenges?
↗ Passenger Data
↗ Check-in
↗ Baggage drop-off
↗ Travel Document Check
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What do passengers want?
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What do passengers want? want either to use biometrics / ePassport as their token or to get their boarding pass off airport want to use self-tagging at home or at a kiosk
The overall majority of respondents are interested in providing their passport details in advance
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9 4

Fast Travel Program
Mandatory Optional complete suite of self-service options
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2015
2014
2013

Advanced Passenger Information

Required by over 50 countries
Lack of Global alignment

Message format

Exchange mechanisms

Data elements
Cost

IT Systems

Fines
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Is the amount spent per year per airline as the cost of passenger data (including fines and system maintenance and updates)
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Future Trend

API sharing among more & more countries
What will IATA do

Set data transmission standard
 Push & Advocate the governments accept the industry standard
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Check- In
- Single Token
- Eliminate the Boarding Pass
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Biometrics
+ PNR
Immigration
Security Check Point
Boarding

nfc

Self Tagging Bag Drop
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AL / AP Pairs of passengers are offered with self-tagging
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Baggage Collection
Last but important part of the process
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Bag Recovery Solutions
Bag recovery solution

Improve delivery process
 Accelerate delivery of baggage
 Provide pro-active information to passengers

Self-Service claim registration in case of mishandled bag
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Door to Door solution
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An airline offering the ability for a passenger to self-scan travel documents to perform automated verification of the travel document data against travel data requirements
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AL / AP Pairs of passengers are offered with self-service document check
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Airport Security

The good old days?
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 Today
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International Air Transport Association 2013

Checkpoint Security Access and Egress
Improving Passenger Flow
Process Study
 ZHR, CDG, LHR, CPH to identify best practices
Data Collection

142 Airports world wide aiming at identifying the current situation and determine potential solutions
Documents established

Recommended Practice and

Implementation Guide
 Report on data analysis
Airport Diagnosis

To identify bottlenecks and root causes
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International Air Transport Association 2013

09 Security Screening
 Joint effort ICAO/ACI/IATA
 Integrate passenger information into the physical screening process

Screen according to the risk posed by the individual passenger

Strengthen security by focusing resources on higher risk passengers

Take into account existing airport environments, airport sizes and types of operations

Leverage existing screening equipment, incorporate new technology as it becomes available
Checkpoint of the Future concept
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Checkpoint of the Future – Near term concept

Enhanced
Security Lane
Normal
Security
Lane
Known
Traveler Lane
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Simplifying the Business
Introduce differentiated screening
2014
Fast and Efficient process
OF THE
FUTURE
2020
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International Air Transport Association 2013 Simplifying the Business 30

New StB Projects in development
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International Air Transport Association 2013

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