Six Stars of New York
Car and Limousine Service
Airport Pickups Policy
All Airport pickups are made in the same manor unless otherwise is requested at the time of making your reservation.
Our drivers always hold a company sign with the passenger’s name at the designated spot as described below.
Newark Airport:
• Domestic Flights are met at the Limousine Drivers designated area located at the bottom of the escalators leading from the gates to the
baggage claim area.
• International Flights are met outside customs by the door leading from the customs area to the terminal.
Kennedy Airport:
• Domestic flights are met at the baggage claims as indicated on the monitors at the airport. The driver will be holding a sign with the
passenger’s name by the entrance to that baggage claim area.
• International Flights are met outside customs by the door leading from the customs area to the terminal. LaGuardia Airport:
• Only domestic flights arrive into this airport and all flights are met at the entrance to the baggage claim area.
1) When reserving an airport pickup every passenger should be given a confirmation number and our telephone numbers
a) (212) 501-7400
b) (212) 888-LIMO (5466)
c) (888) 501-7400.
2) All flights are checked 1 hr prior to their scheduled arrival time. If the flight is airborne the car will be dispatched to the airport
according to the time of arrival given by the airline on its web site. It is important to remember that we obtain all of our information
from the airline at the time of checking the flight and unless otherwise requested or instructed by the reserving party we will guide our
drivers according to that information.
3) Once the driver is dispatched he/she go in to the terminal and obtain the baggage claim number for that flight from the monitors at
the airport. They, then, proceed to that baggage claim and hold up the sign with the passenger’s name at the entrance to the claim area.
If the passenger’s luggage, as it will sometimes happened, arrives at a different area it is the passenger’s responsibility to go over to the
baggage claim where the driver is waiting and identify themselves to the driver. Passengers who did not check their luggage in should
still go to the baggage claim area to find their driver (except for international flights).
4) Please remember that our driver has no way of identifying passengers in a crowded airport and the only means of identification is the
sign our driver is holding. If, for any reason, the passenger does not see our driver they are to call our office immediately and request
that the driver is paged and sent to the spot where the passenger is in at that time.
5) Passengers who change plans at the last moment such as taking a different or earlier flight or not making their flight at all must
notify our dispatch immediately. Passengers failing to do so causing our driver to wait at the airport will be charged for the entire cost
of the ride and for the time spent waiting for them.
6) Waiting time policy - We allow a grace period of 30 minutes on all arriving flights free of charge. Time count starts from the
estimated time of arrival given by the airline. Any additional time spent at the airport for any reason whatsoever, unless it is due to our
driver’s misconduct will be billed at the hourly rate applicable to the type of car ordered. It must be understood by all arriving
passengers that we have no control over weather conditions, airline lateness, misplaced or lost luggage, not getting a gate assignment,
diverting of flights at the last moment etc. We are waiting at the airport at the passenger’s request and unless we are told otherwise we
will bill for all time spent excluding the grace period.
7) Contact must be made with our driver or dispatch office within the first hour from the estimated time of arrival. Failure to do so will
result in the dismissal of the driver from the airport and a bill for the fare and expenses for the intended trip.
8) All arriving passengers, once met, will be assisted with their luggage outside of the terminal and into the car. Be advised that since
the car is parked in the parking lot near the terminal you have the option of either walking to the lot with your driver or wait at the curb
till your driver retrieves the car and come around (which can sometimes take up to 15 minutes). Please instruct your driver which is
more comfortable for you.
9) A cellular phone number of the arriving party is required for every airport pick up reservation made with us. If the arriving passenger
does not have a cellular phone, we require a contact number that will be available at the arrival time of the intended flight in case we
can’t locate the passenger in the airport
10) A credit card guarantee is required for every airport pick up reservation. No less than 2 hours advanced notice is required for
cancellations. Failure to give us advance notice will result in a cancellation fee of no less than the cost of the trip back to New York and
all applicable expenses such as parking and tolls.
It is very important that all passengers contracting our service are made aware of this policy and those them given our 24
hours dispatch contact phone numbers.
Thank you for using Six Stars of New York. We hope you have a pleasant flight and enjoy your stay in “The Big
Apple”.
Six Stars of New York
37-22 23rrd Street Long Island City, NY 11101 | Phone: (212) 888-5466 | Fax: (212) 239-2091
Email: info@sixstarsofnewyork.com | Website: www.sixstarsofnewyork.com