ROAD ACCIDENT FUND
VENDOR BRIEFING SESSION
RFP: RAF/ 2012 /00010
Presenter: Anna Mosupyoe, Khongi Molohlanye and
Cammy Mkhize
Date: 30 January 2012
Time: 13:00
Overview
Background
Evaluation Criteria
Submission of bid responses
Disqualification of bids
Procurement Administration
Purpose of the RFP
Questions and Answers
Background
RFP: RAF/2012/00010:REQUEST FOR PROPOSALS: APPOINTMENT OF A
SERVICE PROVIDER TO DESIGN AND PRODUCE RAF UNIFORM
Advertised on 20 January 2012
Closing on 10 February 2012
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Evaluation Criteria
• Evaluation will be based on 90/10 PPPFA system
Criteria
Points
Price
90
Participation goals
10
Total
100
• NOTE: A TWO-STAGE BIDDING PROCESS WILL BE FOLLOWED.
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Evaluation Criteria (continue)
Two stage Bidding Process
NOTE: A two stage bidding process will be followed for this bid/tender,
under which first un-priced technical proposal on the basis of a conceptual
design are invited, subject to technical / functional evaluation.
First stage
The first stage of evaluation will be based on paper and presentations as
set out in this bid / tender document. All bidders who scores less than 70%
on technical / functionality and presentations shall not be considered for
second stage.
Second stage
Companies that qualified on first stage will be issued with an amended bid
/ tendering document for submission of final proposal including price.
All Bidders that were considered for stage two will be evaluated on Price
and BEE.
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Evaluation Criteria (continue)
Functional criteria
Weightings
Portfolio of evidence and company profile
25%
Please provide RAF with the portfolio of work done and the
company profile.
The portfolio must consist of corporate wear work done
before, name of the company, contact person, Contact
person e-mail address and contact number.
The profile should include the whole history of the
company.
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Evaluation Criteria continue
Functional criteria
Weightings
Project implementation and rollout plan
10%
The service provider must provide RAF with the project
implementation and rollout plan that will include all
requirement as set out in this tender document.
Presentations
65%
Companies will be required to do presentations to RAF on
corporate wear work done previously and must bring
samples to show.
Companies will be required to do presentations on
proposed designs of the required corporate wear, as set out
in this tender document and must provide samples to show.
Total
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100%
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•Submission of bid responses
Original signed bid document
4 hard copies
Submitted in sealed envelopes
Each schedule must be clearly distinguish, indexed and all pages
numbered
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Disqualification of bids
Bidders shall be disqualified if they fail to:
Submit a valid and original tax clearance certificate
Complete questionnaires in full
Submit true and correct information
Comply with mandatory requirements
Comply with prescribed response format
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Administration
RFP Closing Date: 10 February 2012 @11H00
Venue: RAF Menlyn Reception 38 Ida street Menlo Park Pretoria
Bid responses sent by courier must reach the reception at least 36 (thirty
six) hours before the closing date to be deposited into the bid box
Submission Register must be signed at the reception by bidder when
submitting bid documents
Late bids will not be considered
All queries must be forwarded to annah@raf.co.za
Enquiries and clarification of technical issues will close not later than 02
February 2012 @ 11H00.
Important note:
Please ensure that the attendance register has been signed
Name of company
Contact details
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Customer Service Network Concept
CONCEPT BLUE PRINT
Road Accident Fund Victims
Phone
F2F
Electronic
Customer Service Network Operating Model & Business Case
Hospital Service
Centres
Community Service
Centres
Mobile Service
Centres
Claim Origination and Servicing
Rehabilitation and Life -care
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Call Centre
Touch Points
In each Province there will be following customer service
touch points:
 Provincial office
 Community Service Centres
 Hospital Service Centres
 Mobile Service Centres
Purpose of the RFP
• RAF is a client –oriented service delivery organization that renders a service
to the public.
• It is important for our staff that deal directly with the public or claimant to be
easily identifiable.
• Note that the RAF staff are based nationally in all regions. Some are office bound
based in provincial offices, hospitals, community service centres.Others are
outbound and mobile i.e information collection and patient outreach pragramme .
• Their uniform should suite their work environment, designed to accommodate
their day to day operations. However, the uniform should still maintain the same
identity / traits.
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Purpose of RFP (continue)
• RAF is going through a transformation process. One of our main objectives is to
build and sustain a corporate image - internally and externally.
• Thus our uniform need to meet the following standards:
• - Have a professional Image;
• - Be easily associated with our brand which is warm ,caring, energetic;
• - Be in line with our Corporate Identity;
• - Be of best quality;
• - Longevity i.e. prolonged existence;
• - Uniform material should take into account coastal vs inland;
• -Uniform should strike a balance between the conservative and not so
conservative individuals;
• - Give employees sense of pride to be seen in them.
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Thank you
Questions and
Answers
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