PRESIDENTIAL ADDRESS
by
Shri B K Das
Chairperson, OERC
05.01.2011
1
KEY INITIATIVES – REFORM PROCESS
• Unbundling of integrated entities into
generation, transmission and distribution
• Setting up
Authorities
of
Independent
Regulatory
• Campaign to enhance revenues, reduce
losses, improve maintenance of networks
and enhance customer services
• Substantial investments
quality of network
to
enhance
• Designating Distribution Circles as Centres of
Excellence under APDRP
2
West Bengal State Electricity Distribution
Company Ltd. : Organizational transformation
• 100% Electronic Metering followed by Energy Auditing and
Accounting
• Investment of about Rs.100:00 crore – enabled identification
of leakages by area – and fixation of accountability on area
managers
• AT&C losses reduced from 34% in 2002 to current level of
about 20%. Reduction monetised and about 15% - 20% paid
to employees as incentives
• Not investment but Organisational Transformation that is
the key factor – complete metering, auditing and accounting
done by employees with loyalty, sincerity without strikes or
demonstrations
• Such transformation possible despite average age of
employees in excess of 50 years
3
Gujrat Jyoti Gram Yojana – not subsidy but
direct benefit to consumer
• GJGY introduced in 2003-04 for Rural areas – ensured
24X7 power supply for domestic use – 8 hrs to
agriculture – with 100% electrification of all villages with
in 30 months
• Separation of domestic and agriculture feeders – by
installation of 12,621 new transformers and 56,599 KM
of new lines
• Reduction in losses by 5% and reduction in transformer
failure by 1.5% in 2006
• Study by CII and Institute of Rural Management
indicates substantial increase in employment including
self-employment and reduction in migration to urban
areas by 33%
• Average gain of additional work hour by six hours – due
to uninterrupted supply
4
North Delhi Power Ltd. (NDPL) – Customer
Centric Focus
• Automated Meter Reading and Data Analysis (AMRDA)
system – remotely downloads data from high value
meter to central server – assists in billing, and detecting
tampering and theft
• SMS based fault management using GSM – ensures
supply complaints attended to promptly
• Walk in Consumer Care Centres – handled by
Customer Care Executives supervised by Customer
relations Officers
• Centralised Call Centre – for all complaints and
enquiries
• Consumer Portals for on-line Billing Data along with online payment facility - complaint and request registration
• Advanced Distribution SCADA system, GIS, ERP – IT
application for operational efficiency
5
Andhra Pradesh Southern Power Distribution
Company (APSPDC) – Enhanced IT function
• CAT (Consumers Analysis Tool) – software to integrate Billing
and Collection Data from Private Accounting Agencies (PAA)
and consumers – Reveals exception, followed up by field
officers
• Generates reports in meter irregularities, collection
irregularities and First Information Reports of theft cases
• Consumer Billing Software – to ensure the PAA are on
common platform – generates un-inform data for superior
quality maintenance
• Transformer Information Management system (TISM) –
manages transformer information and tracks transformer lifecycle Assists Vendor analysis on transformer performance
• Customer Service Centres, Call Centres Computerised
Collection Centre, Spot Billing and E-Seva
6
Distribution Automation
Korean Electric Power corporation
• Reduced T&D losses from 29.4% in 1961 to 3.99%
• SCADA, DMS (Distribution
application function
Management
System)
advanced
• Introduction of AMR and integration of AMRs and integration of
SCADA, DAS, GIS & AMR
• Stepping up of primary distribution and secondary distribution
voltage levels
• Use of low loss equipments, amorphous core transformers and
capacitors
• Pilferage inspection teams, disconnection and fines, reconnection
only after fines
• Consistent incentives/penalties
• Entirely computerised Customers Relationship Management System
leading to improved Meter to Cash process
7
Boulder City in Colorado USA – the first city in
the USA with Smart Grid Technology
• Xcel Energy is making Boulder a fully integrated smart grid
city
• $100 million advanced smart grid project will reach 100,000
homes with environmental, operational and financial benefits
• Existing metering structure to connect to robust, dynamic
electric system communication network providing real time
two way communication through out the grid
• Smart sub-stations capable of remote monitoring with real
time data and optimised performance
• Programmable in-home control devices to fully automate
home energy usage based on customer needs
• Integration of infrastructure to easily despatched distributed
generation technologies such as small wind turbine, solar
panels, battery system, etc.
8
20 / 20 Programme of California
– Demand side Management
• To avoid Black outs – offered discounts to
customers for reducing energy use
• If consumer reduced consumption by 20% got
rebate of 20% on bill
• 1/3 of customers received rebate – energy use
reduced by 7% and peak power demand by 10%
9
10