‘Today’s Energy Partner For Tomorrow’s World’
Billing and Bureau
Billing Process Map
Manual Reads
Standard Billing Process
Billing Package
(Web Based)
Auto data input
Meter Details
Account Details
Payment Records
Historic Data
Tariffs
Debt Management
templates
Meter Data
Collection
Data Base
Auto Bill
Generation
Bill
Issue
Semi-automated
Reads
Account
Tracking &
Reconciliation
Revenue Collection &
Debt Recovery
Payments on
Account
(Client data
input)
10 Day
Reminder
(Automated
Issue)
Triggered by
Debit Balance
Final
Reminder
(Automated
Issue)
Formal
Debt
Recovery
Private Networks
 In the UK, we create private networks for Multi-Tenanted
buildings:- Utilising a range of renewable technologies
- Metered independently of the main utility
supply companies (who are limited to the boundary of
the site)
Utilities for each apartment include: Metered heat energy and hot water supply
 Metered cold water supply
 Metered electricity supply
 Metered chilled water energy usage
Metering
It is largely accepted that by introducing metering to a
supply previously unmetered, consumption of that
supply can be reduced in some instances by as much as
30 percent. This not only saves money for the tenant,
allows a fairer way of charging for what is actually used,
but it also helps reduce the impact on the environment
from harmful CO2 emissions
Streamlined Process
Our billing service is a streamlined process that includes:
 Monthly billing – a quality, on time monthly utility bill
 Payment processing – we can handle all of your payment
processing needs
 Management – you are assigned a dedicated account
manager for your portfolio
 Customer service – we offer personal customer service that
is second to none
 Reporting – comprehensive reporting to make managing
your utility cost recovery programme more efficient
Monthly or Quarterly Billing
 On time and accurate monthly bill generation
 Customised bills and facility for additional messages
on your bills
 Add additional items to your bill, such as rent, service
charges etc.
 Include additional inserts with your resident’s monthly
utility bill.
Payment Processing
WE CAN DO THE PAYMENT PROCESSING FOR YOU!!
 We offer payment processing as an additional service
to our customers
 Elevates training and time consuming work for your
staff
 Residents have the flexibility to pay in a variety of
formats and we process the payments
 All of the payments are banked in a separate account
and transferred at an agreed period – it’s that easy!
Management
 Dedicated account manager appointed
 Reporting the information from the billing back to
your management team is a very important aspect of
the process
 We work closely with our customers to fully
understand their needs, so that the information we
supply you is exactly what you need
 Monthly reports that list all of your billing details
including the details of every resident’s monthly
charges
Customer Service
 We understand how important it is to make sure that
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our customers (both management and residents)
receive everything they need out of our services.
Outstanding customer service team, dedicated to
addressing questions, concerns or needs of residents
Telephone support to answer calls and offer solutions
to residents
Out of hours message service
Tailored service level agreement
Reporting
 Payment Processing Report – Shows full breakdown of balances
owed in current, 30, 60, and 90+ day breakdown. The report is
processed month with the billing. An updated report is available
at any time upon request during the month.
 Inactive and Overdue Report – Shows full breakdown of balances
owed by tenants who have moved out. The report is processed
monthly with the billing. The report is used to send the old
outstanding balances to their collection agency.
 Accounts Receivable Status Report – Shows summary of the
activity for the month and is processed at the end of every
month. This report is used to balance accounts, show the month
end accounts receivable, balance due and the disbursement of
the monies collected.
Why Choose an Outsourced Billing
and Bureau Service?
 Cost effective
 Data quality checking
 Flexible contract periods
 No expensive set up (protocols/software etc.)
 Fully trained staff
 Tariff setting service
 Additional service provision