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SmartMeter™
Delivering Customer Benefits
Jana Corey
Director, Policy Planning
Integrated Demand-side Management
Pacific Gas and Electric Company
Pacific Gas and Electric Company
Energy services to 15 MM people:
• 5.1 MM Electric customer accounts
• 4.3 MM Natural Gas accounts
70,000 square miles with diverse topography
20,000 employees
A regulated investor-owned utility
Ranked the greenest utility in the United States
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Electric Demand as Balancing Resource
Renewable Resources
Balancing Resources
Demand-side
Resources
Storage
Smart Grid
Back-up
Generation
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Traditional Demand-side Resources
Conservation
Energy Efficiency
Demand Response
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SmartMeter™ as Foundation
Automated meter reading for all gas and
electric customers
– Over 5.5 million advanced meters
installed; 10 million by mid-2012
– Hourly intervals for electricity; daily
intervals for gas
Customer benefits today
Platform for future innovation
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Dual Network Architecture
Radio Frequency Mesh Electric Network
Network Access
Point
Data Collector Unit
Radio Frequency Gas Network
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Using Advanced Communications
SmartMeter™
Communications
Network
Customer Energy
Management
Network
Radio
Radio
Basic Meter
Solid-state technology
Integrated remote
connect / disconnect,
load-limiting switch
In-premise network
gateway
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SmartMeterTM Timeline
10 million
meters
2005:
5000 Meter Pilot
2006:
Full Deployment Launch
2008:
Customer Online access to usage data
SmartRate
2009:
Remote connect/disconnect
Outage management
2012:
5.5 million
meters
installed
10 million meters installed
Millionth
meter
installed
Launch
2006
2007
2008
2009
2010
2011
2012
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SmartMeter™ Program Benefits
Customer Service
Choice and Control
Enable the Future
Provide customers
more convenience
and better, faster
service
Provide customers
greater choice and
more control over
their energy bills
Put in place a
platform for
innovation
Convenient meter
reading
Faster power
restoration
Remote
connect/disconnect
Energy usage data
New pricing options like
SmartRate
Automated customer
energy management
Distributed generation
and storage
Electric vehicles
Faster problem
resolution
More accurate billing
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Customers Can View Their Energy Use
John Doe
77 BEALE STREET
Secure customer access
through PGE.com
Energy use by hour or day
View by billing cycle, month,
or week
For SmartRate customers,
colors designate critical
peak, peak, and off-peak
Temperature overlay
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Details Provide Actionable Insight
Temperature
overlay
Daily use
(by billing cycle,
month or week)
SmartDay
color-coded
detail
Hourly use
(by day or week)
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Enables New Rate Plans
SmartRate empowers customers to reduce peak loads
Recruitment
10,000 voluntary participants in 2008; 24,000 in 2009
Experience
2008: Across 9 called events, the average residential
customer achieved a reduction of 16.6%
2009: Across 15 called events, the average residential
customer achieved a reduction of 15%
Normal Electricity Demand
Electricity Demand with SmartRate
Retention
2.0
1.5
90% of 2008 customers remained on the plan in 2009
1.0
0.5
0:00
22:00
20:00
18:00
16:00
14:00
12:00
10:00
8:00
6:00
4:00
2:00
0.0
0:00
Average Customer Demand (kW)
2.5
95% of 2009 customers intend to remain on the plan in
2010
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Energy Alerts for Tier Increases
Early warning of high
usage with enough time
to react
• When actual usage-todate crosses Tier 3, 4
or 5
• When usage is
forecasted to cross Tier
3, 4, 5 by end of billing
period
Delivered via:
• Email
• Text message
• Outbound phone call
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Future: Personalized Energy Advice
Comparative Norms
• Help customers understand their
usage in the context of a bigger
picture
• “What does one kWh mean?”
Deep Dive into Usage
• Interval usage patterns lead to
insights on customer behavior
• Educate customers on how they
use energy daily
• Incent customers to change their
behavior and proactively manage
their energy usage
Relevant, actionable tips
• Insights generated from interval
usage can lead to personalized
and actionable tips for the
customer
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Future: Customer Energy Management
From utility into the home:
 Timely price signals
 Appliance / energy
management control signals
From meter to utility:
 Customer electric use
 Customer energy generation
(e.g. solar)
 Appliance response to
energy management control
signals
Required Industry Developments
•Finalize functionality, security, and interoperability standards
•Rigorous testing of integrated solutions
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Vibrant Energy Management Industry
Device/
Equipment Vendors
Application Software
Vendors
Software Platform
Vendors
Systems Integrators/
Service Providers
*
Embedded
Automation
Embedded
Automation
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At PG&E,
We Are Committed To Sustainability
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