RYKO Manufacturing Co. Milestones 1973 • RYKO Manufacturing Co. was formed by three individual shareholders. • First manufacturing facility opened. RYKO Manufacturing Co. Milestones 1973 • RYKO Manufacturing Co. was formed by three individual shareholders. • First manufacturing facility opened. Sales/service to Central U.S. Rollover friction product 1975 RYKO moved to second manufacturing facility RYKO Manufacturing Co. Milestones 1973 • RYKO Manufacturing Co. was formed by three individual shareholders. • First manufacturing facility opened. • Sales/service to Central U.S. • Rollover friction product 1975 RYKO moved to second manufacturing facility US distribution established 1977 International distribution initiated. 1979 Diversified product line with introduction of self-service (jet wash) equipment 1984 RYKO relocated to present manufacturing facility RYKO Manufacturing Co. Milestones (Cont’d) 1984 • Continued expansion of product line with introduction of large vehicle wash system and various rollover accessories/options. 1985 RYKO opened direct branch operation in the UK to enhance market diversification. 1986 Introduction of multi-program vehicle wash system 1987 Direct branch operation opened in the Benelux Added 24,000 sq. ft. to manufacturing facility 1988 The principals of RYKO Manufacturing Co. formed a “sister” corporation, RYKO International Ltd. This corporation serves the international sales/service arm for equipment produced by RYKO Manufacturing Co. The product line continued to expand with the introduction of drive-thru wash systems. RYKO Manufacturing Co. Milestones (Cont’d) 1989 • RYKO opened a direct branch operation in France. • In recognition of market demands in the US, RYKO released a touch free vehicle wash. • Added 21,000 sq. ft. to manufacturing facility. 1994 Added 11,000 sq. ft. to manufacturing facility. 1995 In response to market direction of oil company customers, RYKO introduced a conveyor wash equipment product line. Added 25,000 sq. ft. to manufacturing facility. 1997 RYKO attained ISO 9001 certification. New products in both friction and touch free technology were released. 1998 RYKO established RYKO Italia, Srl and purchased an existing Italian vehicle wash manufacturer. RYKO’s Company Organization RYKO Manufacturing Co. US Direct Sales/Service US Distribution Sales/Service RYKO International Ltd. RYKO France RYKO Benelux RYKO UK RYKO Italia International Distribution Since our inception, RYKO has supplied the industry with over $750,000,000 worth of goods and services. RYKO equipment washes in excess of 1,000,000 vehicles each day throughout the world! RYKO Product Line The Industry’s Most Complete Offering Touchfree Rollovers Monarch II High Impact Elite High Impact Ultra Sonic 2001 Silhouette Friction Rollover Ultra Clean Mini-Tunnel Ultra Clean Mini-Tunnel Voyager APC Voyager II - filament or cloth Premier XL Premier Plus Filament, cloth or FoamBrite™ SoftGloss XS™ with FoamBrite™ Select A Wash Swift Contour Venture Drive Thru Nova 2000 Nova Plus Ultra Shine DT with FoamBrite™ Truck Wash R-168 Friction Atlantis Touchfree Atlas Friction Conveyor Velvet Touch 2000 Optima Filament, Cloth & FoamBrite™ Vista Delta Self Service Power Wash II Power Wash IV Accessories Management Systems Code-A-Wash IV Diagnostic Center Automated Modular Transactor Terminal Accessories Water treatment systems Water reclaim systems Free standing dryers Vacuums Doors Variety of other options and accessories Chemicals Detergents for friction machines Scented and unscented Chemical pre-soaks for touchfree systems Polish waxes Clear Coat Wax Tire Cleaners Undercar protectants Powder and liquid detergents for self service Quality Statement RYKO Manufacturing Company is committed to providing our customers a quality product in a time frame that ensures complete satisfaction. This applies to our final customers, as well as customers within our own organization. RYKO is also committed to continually improving the quality of our products. Quality Objectives RYKO’s commitment to complete customer satisfaction shall be measured to the following objectives: Continually improving our Quality System. Continually improving Engineering documentation. Continually minimizing nonconformities. Continually improving on-time deliveries to external and internal. Continually improving product quality so as to minimize warranty. Continuous Improvements Through ISO Process • Since 4/97, engineering documentation quality has improved by 50%. • Since 4/97, 585 separate actions have been completed for preventive action. • Since 4/97, 99% of parts orders have shipped on time. • Since 4/97, 98% of whole goods orders have shipped on time. • Since 4/97, 98% of customers report satisfaction with timeliness of shipment and installation process. • Since 4/97, on-time completion of manufacturing work orders has improved by 22%. RYKO’s Commitment to Future Mutual Success • Be attentive to customers’ needs • Anticipate market demands • Provide the highest quality of goods and services at least cost values. • Lead our industry in innovative solutions and directions • Listen, evaluate, lead. RYKO Domestic Marketing Management Structure Tom Carleton Vice President Marketing Steve Davis National Sales Manager Rich Leonard Central Region Wayne Smith North East Region Dayton Hedges South Eastern Region Gordon Melton Southern Region Ken Barr Western Region Eight Direct Areas Eight Service Managers Nine Service Supervisors Sixty Six Technicians Three Direct Areas Five Service Managers Nineteen Technicians Two Contract Maint. Two Direct Areas Two Service Manager Thirty Eight Technicians One Direct Area One Service Manager One Service Supervisor Four Technicians Four Direct Areas Four Service Managers Fourty Three Technicians One Contract Maintenance One Exclusive Distributor Five Exclusive Distributors Five Exclusive Distributors Three Exclusive Distributors One Contract Sales Rep. RYKO National Account Managers Bob Burke Mike Stanley RYKO Regions and Regional Managers North East Wayne Smith Western Ken Barr Central Rich Leonard Southern Gordon Melton South East Dayton Hedges RYKO Direct and Distributor Areas Distributor Area Direct Area US Markets RYKO US Market Share RYKO 80% RYKO 35% RYKO 35% US Rollovers US Conveyors US Touch Free RYKO Has Strength in the US • • • • • • Our Domestic installed Base is 8400 units Two National Account Managers Five Regional Managers Eighteen Direct Area Managers Fourteen Exclusive Distributors 500 Person Staff Service / Installation RYKO International 68 Countries - 3,225 Installed Machine Base - 91 Employees RYKO International Sales, Marketing and Technical Support Headquarters - United States • International Sales Manager Global Sales and Marketing • Regional Manager Mexico, Caribbean, Central and Latin America • Technical Support 2 Staff • Export Operations 2 Staff • Fluent Languages Spanish (2), German, French, Italian, Portuguese, English Regional Office - Goes, Netherlands • Regional Manager Europe (Expect RYKO Italia area), Middle East and North Africa • Technical Support 3 Staff • Export Operations 1 Staff • Fluent Languages Dutch (2), French (3), Spanish, German (2), English (4) Region - 1,243 South Africa - 65 2 11 1 354 16911 47 477 1 2 6 21 10 15 5 4 60 12 2 13 10 10 610 13 2 8 20 60 4 12 3 31 6 7 19 Region - 813 18 50 20 27 80 1 5 10 50 1 125 55 5 410 265