IT Services & Systems Integrator
CONNECTIONS CONSULT
http://www.connectionsconsult.ro
IT Services & Systems Integrator
•Connections Consult
• Vision:
– become national and regional leader in IT support – Help Desk (remote
support);
– become national leader in mobile software applications development;
– become national leader in document management systems implementation and
consultancy;
• Strategy:
– attain clients in German language area, organic growth, SME’s acquisitions,
massive investments in human capital;
• Values: talent, ethics, strong partnerships with clients;
• Services:
– IT Help Desk Support (strong focus on German, English & Romanian) (IT support
Level 1);
– Technical support on-site and remote (IT support Level 2);
– IT outsourcing/IT recruitment;
– Software Development;
– Design and implementation of complex solutions: infrastructure – applications;
– Document Management Consultancy & System Implementation (e.g.: EXO
Platform)
IT Services & Systems Integrator
•Recommendations/Certifications:
• Recommendations:
– Oil&Gas: OMV-Petrom, Ava Eastern Europe;
– Services: DHL, KAPSCH, S&T (IDC), Georom Inspect Consulting;
– SME’s: Lacta Giurgiu;
– Health: National Institute of Geriatry – “Ana Aslan”
– Public: Regional Development Ministry, Technical University of Cluj, Industry and Commerce
Chamber Clujl
– NGO: UCMR, UPFR
• Personnel Certifications:
– Certified specialists: Microsoft, CISCO
– Other certifications: MBA, ITIL, PMP
• Company’s Certifications:
–ISO9001 (for IT services, Document & Data Management, Hardware Sales);
–ISO14001;
IT Services & Systems Integrator
• IT Help Desk Support (Level 1):
• Procedures:
– work both with our internal-built procedures or adapt to customer’s rules;
– both level 1 and level 2 tech support are organized according to international
standards (ITIL, ISO);
• Human Capital:
– over 100 agents and 20 team leaders, with minimum 4 years of experience in
support activities;
– over 80 agents and 15 team leaders with Excellent German/English/Romanian
Speaking, Writing and Understanding skills (including different dialects);
• Infrastructure:
– experience with several issue tracking systems: both home-made and brands (i.e.
Remedy);
– strong recruiting capabilities over Romanian market, specialized in German and
English Languages;
– partnerships with German speaking technical universities in Romania;
– capability of recruitment and set-up in Bucharest, Cluj, Brasov, Timisoara, Sibiu and
other German-speaking areas of Romania;
– evaluation packages targeting different sets of skills, ensuring continuous
improvement;
IT Services & Systems Integrator
•Technical support on-site (Level 2):
• Procedures:
– work both with our internal-built procedures or adapt to customer’s rules;
– both level 1 and level 2 tech support are organized according to international
standards (ITIL, ISO);
• Human Capital:
– over 30 experienced infrastructure engineers (ITIL, CISCO, Microsoft certified);
– high personnel retention (10-12 engineers with more than 3 years inside the
company);
• Infrastructure:
– experience with several issue tracking systems: both home-made and brands (i.e.
Remedy);
– evaluation packages targeting different sets of skills, ensuring continuous
improvement;
– aggressive SLA’s exposure, backed by strong procedures and excellent
communication infrastructure;
IT Services & Systems Integrator
•IT Recruitment/ IT Outsourcing:
• strong recruiting capabilities over Romanian market, specialized in extensice IT skills set
(including German and English Languages skills);
• partnerships with technical universities (including German speaking) in Romania;
• capability of recruitment and set-up in Bucharest, Cluj, Brasov, Timisoara, Sibiu and other
German-speaking areas of Romania;
• evaluation packages targeting different sets of skills, ensuring continuous improvement;
• SLA’s approach scheme in outsourcing and recruitment;
• each potential candidate passes through a technical session interview with a tech expert
in his area
IT Services & Systems Integrator
•Software Development:
• CMM Level 3 – approach in internal procedure set;
• Strong software development infrastructure: svn, bug tracking system, testing
procedures;
• Different software development models approach: agile, waterfall, a.s.o;
• Software project management expertise (PMP certified);
• Various technology-oriented personnel: .NET, Java, C/Objective C, Database programming
skills (MS SQL, My SQL, Oracle);
• Test Engineering expertise;
IT Services & Systems Integrator
•Design and implementation of complex solutions:
• experienced business consultants;
• good understanding of business processes;
• business data warehouse management;
• special areas: geospatial localization and document data management;
IT Services & Systems Integrator
•Document Management Consultancy &
System Implementation:
• document data management workflow audit and build-up;
• document data management internal controlling;
• document data management systems design and implementation based on audit data;
• Microsoft Sharepoint and EXO Platform development and implementation expertise;
IT Services & Systems Integrator
•Company’s Values and Team:
• Client Loyalty and Client Focus;
• Deliver Premium Services;
• Fast Answer to Client’s Needs;
• Continuous Improvement;
• Great Talent, Ethics, Flexibility;
IT Services & Systems Integrator
• Strong
Points:
• ISO9001, ISO14001 certifications;
• Internal tools and procedures targeting upmost level of customer support;
• Total client focus;
• R&D investments;
• Competent and enthusiast management team;
• Good understanding of local IT market, strong adherence to market needs;
IT Services & Systems Integrator
Thank You!
Q&A
Contact: office@connectionsconsult.ro
Tel: +40 372 368 332
Fax: +40 372 368 333
Bucharest, Spectrum Business Center
62A, Mihai Bravu str, Sector 2