Aastra MX-ONE Telephony System
Sales Presentation
© Aastra - 2012
Voice to Multimedia - Focusing on Video & Mobility
Multimedia Dimension
Voice Dimension
Today
Yesterday
IP PBX = Voice
2015-04-08
Communication Platform= Multimedia Call Control
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© Aastra - 2012
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MX-ONE – The Seamless Communications
One of the strongest communications solutions available
in the market today
• True SIP-based convergence
• Unified Communication and Collaboration (UCC)
• Completely integrated mobility
• Powerful terminal portfolio
Installed base in more than 100 countries
More than 500 features
Open standards
Unique migration story
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Positioning of MX-ONE
Targeting large and medium market globally
• 300 – 500,000 users
• Industry independent
• Greenfield and replacement scenarios
• Migration of existing customers towards
UCC and Mobility
The ultimate communication solution
• Multimedia communication server
> Integrates voice, video, data…
• Offers increased productivity, efficiency and
integration with existing business processes
• Designed for customers with strong need
for mobility and cost control
• Future proof
• Based on industry standards like SIP and CSTA
> Integration with third-party applications and
presence engines
• Web-based single point of entry for
management
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MX-ONE - System Overview
MX-ONE Manager
Applications
Terminals
Contact Management (CMG)
- MX-ONE Manager Provisioning (MP)
- MX-ONE Manager TS
- MX-ONE Manager Availability (MA)
- MX-ONE Manager System
Performance (MSP)
BluStar for PC
- Attendant Suite
- Business User portal
- Activity/presence management
- Calendar integration
- Meet-me conferencing
- Corporate social networking
Attendant Solution
- InAttend
IP/SIP, TDM, (S)IP-DECT
Fixed and wireless
telephone portfolio
LAN/WAN
Contact Center (Solidus eCare)
- Multimedia Contact Center Suite
- Sophisticated skills-based routing
- Integration of back office staff
Unified Messaging (One Box)
- Voice Mail, Auto Attendant
- Unified Messaging Suite
- Speech driven services
- Unified Fax
Mobile Clients
- Mobile Extension
- AMC and AMC+
Analog, digital and SIP trunks
Operator
MX-ONE Telephony System
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MX-ONE – Building Blocks
MX-ONE Telephony System
(1)
• MX-ONE Telephony Server
(2)
- Aastra Server Unit – Embedded (ASU-E) (1)
- Turn-key server solution, based on Dell R310 servers
• MX-ONE Media Gateway
- MX-ONE Lite (3U + MGU board) (3)
- MX-ONE Classic (7U + MGU board) (4)
(3)
(4)
MX-ONE Management Suite
• MX-ONE Manager Telephony System
• MX-ONE Manager Provisioning
• MX-ONE Manager Availability
• MX-ONE Manager System Performance
UCC Application Suite
• Mobile Clients (AMC and AMC+)
• Unified Messaging (OneBox)
• Contact Management Suite (CMG)
• Attendant Solution (InAttend)
• Contact Center (Solidus eCare)
• Soft phone (BluStar)
• Hospitality Solutions
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MX-ONE - System Capacity
PER SERVER
PER SYSTEM
Servers
-
124
Media Gateways
15
1,860
PRIs
64 E1 or 87 T1
7,936/10,788
Users
15,000
500,000
CALL HANDLING
PER SERVER
PER SYSTEM
Embedded/MX-ONE server
5 calls/sec
620 calls/sec
Dell R310 *
50 calls/sec
6,200 calls/sec
* 2.4 GHz Quad Core processor (Intel X86
architecture) , 6 GB RAM, 72 GB HDD
Note: MX-ONE is available as Media Kit and
any server can theoretically be used.
This is an example of a specific high
performance server that has been tested
in Aastra’s labs.
Example of user combinations in one server
Config
SIP[1]
H.323
DECT
Digital
Analog
Mobile
S0
1
15,000
2
14,000
1,000
3
13,360
1,000
640
4
12,720
1,000
640
640
5
10,160
1,000
640
640
2,560
6
5,160
1,000
640
640
2,560
5,000
7
4,840
1,000
640
640
2,560
5,000
320
8
4,200
1,000
640
640
2,560
5,000
320
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CAS
ext
Total
15,000
15,000
15,000
15,000
15,000
15,000
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15,000
640
15,000
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Flexibility
Freedom of choice – open deployment
• Centralized and distributed
• One system or networked system
Server redundancy, HLR redundancy,
network redundancy (link failover), VMware
High Availability (HA), VMware Fault
Tolerance (FT)
“Open” standards approach
• Based on LINUX SUSE operating system
• SIP trunking, SIP applications/terminals
• CSTA Phase III, Web-services (SOAP), XML
etc.
Distributed architecture
• Scalability
• Virtually unlimited scalability
> 124 servers with up to 500,000 users in one
single system
> Add call control modules to remote gateways
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Ease of Use – Work Wherever You Want
Complete portfolio for teleworkers
• Excellent voice and multimedia
communications
• Same functionality in and out of the office
• Ergonomic user interfaces on all devices
Move freely between fixed line, soft
phone or mobile
• Free seating and one number concept
• Fast forwarding between devices
Intuitive to manage and use
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A Wise Investment
One Infrastructure
• Common IP voice, video and data
• Simple web-based O&M
Enhanced Features
• Mobility integration
• Presence, call routing
• IM and VoIP
Highly Flexible Solution
• Flexible device options
• Smooth migration
• Flexible user-based licensing
• Future proof and open architecture
Lower Total Cost of Ownership (TCO)
• Immediate savings on operational costs
achieved by deploying UC features across the
enterprise
• Save on OPEX with new HW building practice
• Dynamic mobile LCR gives tangible savings on
roaming costs
• Centralized Management for reduced IT OPEX
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MX-ONE – A Green Solution
Environmental-energy consumption
• More efficient energy usage
• Smaller footprint with modern HW
Teleworking with UCC tools
• Flexible working hours increase productivity
• Reduction of commuting time means less energy consumption
• Reduction of real estate and other operational costs for employers
Environmental-declared solution
• All products environmentally declared
according to the EU and other national directives
Remote maintenance
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Aastra MX-ONE 5.0 Highlights
© Aastra - 2012
Highlights in MX-ONE 5.0
Virtualization
BluStar Ecosystem – Multimedia Collaboration
Native Multimedia services for SIP users
Multi-device licensing for SIP users
Advanced features for Aastra SIP terminals
SIP DECT 3.0
Aastra AMC+ 2.0 SP1
Strong integration with 3rd party products
MX-ONE Manager Provisioning (MP) and MX-ONE
Manager Telephony System (MTS) enhancements
MX-ONE Manager System Performance (MSP) 1.0
Fault and Alarm Management
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Highlights in MX-ONE 5.0 - Virtualization
IT Consolidation
• Reduce capital costs
>Infrastructure savings
>Lower power consumption
>Reduced cooling requirements
>Decrease physical space requirements
• Improve the efficiency and availability of IT resources
Increase Reliability
• More reliable failover capabilities
• Can achieve true ”5 nines” level of resilience
Integrate to Information and Communication Technology (ICT) global strategy
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Virtualization – Consolidation & Centralization
Traditional communications environment
• Separate servers for TS
• Separate servers for UC applications
VAN
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Virtualization – Consolidation & Centralization
Virtualized Communications Servers
• Virtualized Telephony Servers
• Virtualized UC Applications Server
• Benefits:
> Consolidate TS and application servers
> Reduce server footprint and facilitate data center management
> Real time apps in line with company IS/IT virtualization strategy
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Virtualization – VMware High availability option
Benefits
• Warm standby solution
• No Need for MX-ONE N+1 Redundancy
• Direct media calls maintained
• Valid for both Telephony Server and
UC applications
HA Cluster
VAN
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Storage (iSCSI SAN)
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Virtualization – Fault Tolerance option
Benefits
• Hot Standby - Server memory mirrored via dedicated LAN link
• No down time or loss of calls / services
• 2 levels of back-up to offer true than ”5-nines” resilience
VMware
Fault
Tolerance
HA/FT
Cluster
VAN
Very Fast Network
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Storage (iSCSI SAN)
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MX-ONE 5.0 Highlights on SIP Endpoints
New SIP user licensing
• Possible for SIP users to have multiple devices
• Multimedia enabled per user
67xxi terminals have feature in parity with IP and DTS sets
New SIP DECT 3.0 release offers Cat-IQ and better integration
with MX-ONE
AMC+ 2.0 SP1 release offers consistent user experience for
mobile users
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New Licensing Model in MX-ONE and Aastra 700
A User Centric Approach
• Anticipates the transition towards a full SIP
• A user may have up to 4 SIP devices registered to one directory number.
• Standard IP/SIP license for 1 device; for 2 or more, add only extra device licenses
• It can be any combination of SIP DECT, BluStar for PC/iPad/iPhone, BluStar 8000i, AMC,
multiple 67xxi terminals, etc…
• Optional video license per user
1 - 4 SIP Devices
67 001
One Directory Number
Aastra
Multimedia Communication Platform
Contact Center
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Contact
Management
Attendant
Services
Unified
Messaging
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Remote Call
Control
Multimedia
Collaboration
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Aastra 6700i SIP Phone Feature Enhancements
Centralized MP/MTS provisioning
• MX-ONE based feature menus and key assignments
Enhanced diversion options
Group Do Not Disturb
Call Park pools
Shared Call Line Appearance
Extra Directory Number (EDN)
• Pseudo ADN for SIP
Aastra 6737i
• Intercom, etc..
Introducing the Aastra 6735i and 6737i models
Aastra 6735i
New members in the SIP phone portfolio with HiQ Audio
Gbit Ethernet PoE switch
Mid range terminals to complement the 673xi family
Aastra’s SIP phone portfolio fully integrated with MX-ONE
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Aastra SIP DECT 3.0
Adds the comfort of mobility to VoIP
Implementing the new generation of the DECT standard, CAT-iq
• Enabling handsets with CD level audio
New range of base stations, supporting
• CAT-iq, GBit Ethernet, interface for USB devices
Combo base station DECT CAT-iq and Wi-Fi (IEEE 802.11a,b,g,n)
• No external antennas. Ideal Hotel solution
New XML interface for enhanced MX-ONE integration
• Improved display functionality
New CAT-iq DECT handset with Wideband audio codec (G.722)
• Superior audio quality!
650c
Family of DECT cordless handsets
•
•
•
•
610d: Low End Office version with basic features
620d: Business version with TFT colour display and Bluetooth headset interface
630d: Industrial / Care, Alerting functions, Protection Class IP 65
650c: Business version, wideband audio, TFT colour, Bluetooth
610d
620d
630d
Aastra SIP-DECT fully integrated with MX-ONE and Aastra 700
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Aastra AMC +2.0 SP1
User-Friendly Interface
• Support for major Mobile OSs
• Contextual menus
• Consistent user experience based on OS
behavior
Seamless User Experience
Activity management
• Mobile user access to UC collaboration
capabilities
• Dual mode capability offers seamless
handover in and out of the office
In-call functions
Presence
Instant Messaging
What’s new with 2.0 SP1
Directory Search
• Support for latest Mobile OS releases
• Support for IM & presence on all AMC+
mobile clients
• Simplified AMCC setup using call manager
specific profiles
• Improvement for call cost saving when
roaming between operators inside the
country
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Openness Towards 3rd Party Integrations
MX-ONE
Aastra Business
Collaboration
Integration with
3rd Party Products
Vertical
Applications
Communication
Tools
Collaboration
• Microsoft, IBM, SAP, IPC, etc.
• Integration with all communication devices
• More flexibility - easier to deploy
• Price competitive solutions
Two-pronged approach to integrate UC applications into IT systems
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Lync Direct SIP Integration
MX-ONE integration towards Microsoft Lync
Using direct SIP integration, Lync works as an independent system
MX-ONE - Lync integration via the mediation server
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Lync Direct SIP Integration
MX-ONE integration towards Microsoft Lync
Aastra UVP - Media Bypass scenario
TLS/SRTP Security Manadatory for MS approval
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Lync Direct SIP Integration
Basic Call services between MX-ONE and Lync end-points over SIP trunks
• Anonymous user calls
• Caller ID on both sides
• Hold, Transfer, Conference, etc…
• Decline call
• Call forwarding and simultaneously ring feature
• Inbound and outbound calls
Media bypass (a.k.a. direct media between MX-ONE and Lync clients).
• Encryption (TLS and STRP) is required for this functionality.
• Inbound call from MX-ONE user device to Lync client
• Outbound call from Lync client to MX-ONE user device
• Outbound call: Call Forward All (CFA) to another Lync client
> Outbound call from Lync with by-pass enabled and CFA enabled to another Lync user
Outbound call: PBX CFB (Call Forward on Busy) to another Lync user
• Outbound call from Lync with by-pass enabled and CFB enabled to another Lync
user
Failover scenarios (to secondary Lync gateway)
Security (support for TLS/SRTP encryption)
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IPPBX Direct SIP -+S Certification – MX-ONE Standsalone
http://technet.microsoft.com/en-us/lync/gg131938#tab=1
MX-ONE only major IPPBX player with Direct SIP certification
Only major player with IPPBX carrying “+S” label
• Proof point - Media Bypass scenario - TLS/SRTP Manadatory
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BluStar Plug-in for Microsoft Lync/IBM Sametime
Customer Benefits
Customer gets ”best of both worlds”
Lync or Sametime for presence and
collaboration
Aastra for communications
• Plug-in handles all calls
• Choice of IM, voice and video
• Get all BluStar in-call features
• Hold, transfer, conference,
etc..
• Plug-in status reflected on
Lync/Sametime presence for user
No investment needed in MS Lync
mediation server(s) or IBM SUT
• No need to change Lync/Sametime
licensing or add extra servers
Take advantage of existing Aastra
investments
• Maintain communication in MX-ONE side
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Lync client with plug-in
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Aastra Presence Server Application Architecture
BluStar Client
SIP/SIMPLE
InAttend Client
SIP/SIMPLE
Presence Server
for aggregation
WebAccess
Microsoft OCS
2015-04-08
Microsoft Lync
Microsoft OCS 2007 R2
CWA-Server
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MX-ONE 5.0 MP/MTS New Functionality
New Functionality added
• Support for Multiple SIP terminals
• Support for new Aastra Terminals and end-points
> 6757i/6737i, BluStar 8000i, BluStar Client PC
• Load share/distribution of FW download for 6700i phones
• Setting of HTTPS parameters for 6700i phones
• Support the increase number of members in Hunt and Call Pick-up Groups
• AD field mapping on AD Search Domains
> UDF mapping in AD
Performance enhancements
• “All” selection as default in Extension list page
• List server number for generic extension
• Improved EQU pos handling
• Longer input fields for descriptions
• MP support for ELU25
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Manager System Performance 1.0 - System management
Manages MX-ONE Performance data
• Windows application for simplified
measurements and analysis
• Compatible with MX-ONE 4.1 and 5.0
• Gathers and analyses Information
about:
>
>
>
>
Trunks, Routes
Attendants
Extensions
Common resources
Graphical User Interface
• Easy to read and customize traffic
information
• Traffic analysis of major MX-ONE
components, including Radio Base
Stations and IP extensions
• Multiple MX-ONE nodes can be
managed from a single Performance
Manager application
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SNMP MIBs and HP Openview Plug-in
Alarms and Fault management
Enhanced SNMP Agent and MIBs for MX-ONE
• Handles SNMP gets/traps for fault alarm handling
> Status updates for server components, trunks, routes, operators, board status,
etc..
• Integration with management frameworks applications (HP Tivoli, etc...)
> Traps for MX-ONE software and HW platform status and alarm information
• MIB2 compliant
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Aastra Strategic Direction for Portfolio Evolution
Common Elements
BluStar Ecosystem
Business Collaboration
Presence
SIP
Middleware
Aastra
Communication
Servers
InAttend
Attendant Applications
CTI
InAttend & Speech Attendant
Speech
Engine
Solidus eCare
Contact Center
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BluStar Takes Business
Communication to the Next Level
BluStar 8000i
- Executive voice and video device
- Always stand by
- Embedded conferencing capabilities
- Optimized hardware to guarantee
excellent HD voice and video
quality for enterprise
communication needs
BluStar for PC
- Provides the user with collaborative
features directly from the desktop –
voice, video and Instant Messaging
- Easy access from a single interface
- In the office or remotely outside
the corporate network
- Integrated with user applications
BluStar for iPad/iPhone
- On the fly
video communication
peer-to-peer
- Enabling natural
communicaton for
mobile users
Consistent User Experience, Simplicity, Based on Open Standards, HD Quality,
Easy to Use, Smart Deployment and Management, Integrated or Independent Solution
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MX-ONE 5.0 Highlights – BluStar for PC
The new business collaboration client
A single user interface across:
Voice, video, directory/contact integration, IM, desktop sharing & conferencing
Means to find the right person, check the availability,
collaborate using your preferred method
Collaboration from anywhere on any device &
consistent user experience
Integration with Microsoft OCS/Lync &
IBM Sametime, using plug-ins
Provisioned as a multimedia end-point in MX-ONE
UC 4 All – The collaboration client takes you to the next level
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Highlights Aastra BluStar for PC 2.0
PC based SIP Softphone with HD voice
HD video (peer to peer)
Powerful audio processing
Instant Messaging
LDAP integration with global directory and
integration with Personal Outlook Contacts:
• Progressive directory search
• Searches with local cache
• Favorite list and grouping of favorite contacts
Remote access via Session Border Controller
(External proxy for SBC)
Microsoft OCS/Lync and IBM Lotus Sametime
plug-in integration
Enhanced functionality with Jabra and
Plantronics headset
UC 4 All – The collaboration client takes you to the next level
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BluStar 8000i Media Phone with MX-ONE 5.0
Operates in PBX mode
• Provisioned as any SIP end-point in MX-ONE
• Requires a video license in MX-ONE
Fully featured video end-point
• HD voice and video device
• Three way video Conferencing
• Support for customized applications
Interoperability with other endpoints
• Works with all MX-ONE voice and video
end-points
• Video conferencing between end-points in
networked MX-ONE environment
Video is the trigger to collaborative communications
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A Tool Box for Customer Care,
Entperise Communications and Analytics
Self Service
Management &
administration Analytics/WFO
Enterprise
Communications
Customer Care
Solidus eCare
Mobility
Contact Center
IM, Desktop sharing
Business Process
Automation / CEBP
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Knowledge
workers
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Solidus eCare 8.0 – Contact Center
Solidus eCare
A highly flexible multimedia Contact Center solution
Solidus eCare 8.0
• A new Desktop Manager, BluStar Agent
> New look and feel
> Based on new development technology
> Click – Once for provisioning
• New integration API’s
• Enhanced Web callback
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Take Control of Your Business Communication
Contact Management (CMG) - Busines Collaboration
- A comprehensive set of enterprise tools
The CMG product portfolio provides a mix of communications tools for
attendants and office users, including advanced call handling, activity and
availability management as well as speech services
Business Users
Attendant
Communication
Platform & Servers
Administrators
Automatic Services
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Aastra InAttend 1.0 SP1 - Attendant Applications
The new Attendant Console – Aastra InAttend
High quality attendant performance
InAttend Attendant console offers powerful search options, calendar
integration, Microsoft Lync/OCS and IBM Lotus Sametime presence
integration, line state/presence/activity status as well as SMS, IM ...
What’s new in InAttend SP1:
•
•
•
•
•
•
SIP trunk connection with net services support
Adaptations for the Chinese market
Caller identification information at incoming calls
Configurable favorites for the WebPanel
Timezone support
Functions to fill the gap between CMG NOW and InAttend
A multi-featured attendant solution with advanced collaboration options
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The New Attendant Solution
with Advanced Collaboration Options
User friendly design – defined by attendant demands
and adjustable to the user’s needs
Advanced queue handling
Presence information from Microsoft OCS/Lync
and IBM Lotus Sametime
E- Calendar integration
(Microsoft Exchange, Lotus Domino, Novell GroupWise)
Configurable and powerful search options
Possibility to integrate with Aastra CMG 7.5 suite
Open standards in order to support
customers’ multi-vendor environments.
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Unified Messaging - OneBox
Messaging Platform
Telephony Interoperability
MX-ONE
Groupware Interoperability
Microsoft
Enterprise Class Applications
DTMF
Interface
2015-04-08
IBM
Call Processing
Fax
Novell
Voice Messaging
Mobile Desktop
Other IMAP4
Unified Messaging
Notification
Text To
Speech Interface
Web Interface
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Desktop Interface
Mobile Interface
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Aastra 67xxi SIP Phones
SIP
Security (HTTPS, TLS and SRTP)
Headset support (modular connector)
2 port Ethernet switch (10/100)
Full-duplex speakerphone for
hands-free
Inline power support
(based on 802.3af standard)
Integrated Web server
► Aastra 6730i
► Aastra 6751i
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► Aastra 6753i
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► Aastra 6731i
► Aastra 6755i
► Aastra 6739i
► Aastra 6757i
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Aastra 74xxip IP Phones
My Dialog Contacts – End-user
application for merging MS Office
Outlook contacts to the Personal
Contacts in the phone
IP Phone Administrator, phone
management functionality integrated
in to system management
applications
Integrated web server for central,
remote and local support
High quality voice including G.722
wideband codec
Distinct blue LEDs for function keys
and speed dial keys
Volume control (combined for
handset, headset, loudspeaker, ring
tone)
Equipped with hearing aid support
and acoustic shock protection
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► Aastra 7433ip
► Aastra 7444ip
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► Aastra 7434ip
► Aastra 7446ip
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Aastra 7100a Analog Terminals
Wall mountable
Hearing-aid compatible
Adjustable console base
Exchangeable handset and cord
Adjustable ring volume and tone
In-line power supply (powered by the extension line)
► Aastra 7106a
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► Aastra 7147a
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► Aastra 7187a
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Aastra DECT Terminals
New DECT 4x3 series of ruggedized phones
DT413
• Excellent performer at any workplace
• Designed to withstand dirt, water and falls on hard surfaces
• Robust with large sturdy keys and a clear display
DT423
• For workplaces where a high level of security is required
• When emergency situations are part of the business
• Personal alarm and man-down/no-movement alarm
DT433
► DT413
• For use in potentially hazardous environments
• Personal alarms and man-down/no-movement alarms
• Complies with the ATEX 94/9/EC directive
New phone in DECT DT390/DT69x series
• Customizable ring signals for special attention
• Alarm button on top of the phone
• Acoustic Location Signaling (ALS)
• Automatic call after alarm is sent
• Location information in conjunction with alarms
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► DT423
► DT433
► DT692
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A Complete Portfolio to Fit All User Profiles
End user experience
Customer care
IT & Admin
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Key Strengths and Differentiators
Openness
TCO
 Standards based interface (SIP, CSTA, XML, …)
 Standard management APIs for easy IT integration
 Native support for protocols and interfaces
 Successfully certified with SIP service
providers & operators
 Certified with Microsoft & IBM
 Best migration capability
 Low power consumption
 Web Management, single point of administration
 Advanced solution based LCR
 Best of Breed suite of productivity tools
Mobility
Flexibility And Usability
 Scalability - up to more than 100K users
 Complete Collaboration suite for
efficiency and productivity
 Connectivity to virtually any type
of terminal and trunk
 Deployment options
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 Native Mobile Extension for true FMC
 Mobile Extension access over
SIP trunk or MDA (ISDN link)
 Fully integrated support for DECT, WLAN
and Mobile terminals
 Free seating/Hot Desking on any
type of terminal
 Solidus eCare Contact Center agents
using mobile clients
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Strong Position in the Market Place
60 000+ Customers Globally
INDUSTRY
FINANCIAL /
INSURANCE
TOURISM
TRANSPORT
LOCAL
AUTHORITIES
EDUCATION
HEALTHCARE
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The Carlsberg Group
Denmark
Solution
Retail and Wholesale
Aastra MX-ONE®
Solidus eCare® Multi Media Contact Center
Unified Communications Suite integrating
Microsoft® OCS and SAP ERP
40% mobile extensions
Managed services
Key Benefits
Improved productivity and flexibility by tailoring the
number of users and the features available to individual
employees
Market leading UC technology bundled with a high level of
service
Highly scalable with efficiencies from hosting servers
in one country while using that elsewhere
Aastra’s Solidus eCare® Contact Center and Unified
Communications Suite to manage telecoms operations
across the business
Future-proof mobility solution
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Customer Profile
•
•
•
•
Danish brewing company
4th largest in the world
45,000 employees
Products sold in more than 150 markets
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Large University in California
United States
Education and Research
Solution
Aastra MX-ONE® TSE (Telephony Server) 3.2
Capacity 12,000 ports
46 LIMs
Distributed architecture with multiple LIMs located
in several geographical locations
Key Benefits
Shared data and telecom network provides economies
of scale
Improved back-up power life from 10-15 minutes to
10-24 hours by utilizing DC power plants in lieu of
UPS units
No re-training needed for end users – they didn’t
even realize a major upgrade had happened
Data network to link remote sites, eliminating dedicated
circuits used only for voice
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Customer Profile
•
•
•
•
•
9,500 extensions
525 trunks
22 sites
72 channels to voice mail system
10 ACD groups with 72 ACD agents
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MX-ONE 5.0 Solutions Summary
Enterprise communications in the cloud
• Infrastructure Consolidation and Centralization – IT focus today
• Enhanced resilience and security in the cloud
• Virtualization – cloud enabler while maintaining business continuity and user
experience.
BluStar Ecosystem – Multimedia Collaboration
• Aastra developments are addressing market trends
• Aastra strategic direction for portfolio evolution
• “BluStar” a common interface for consistent User Experience
Native SIP enhancements
• Native Multimedia services for SIP users (Video and IM)
• Integration of BluStar Ecosystem
• Multi-device licensing for SIP users
• Focus on advanced features for Aastra SIP terminals
• Strong integration with 3rd party products
IT & System Management
• What’s new with Manager Provisioning
• Manager System Performance
• SNMP fault and alarms management
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Thank you
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