Presales Campus
Embedded Call Distribution
R5.1 Evolutions
» Call Distribution
» Voice Mail and IVR
» e-VoiceMail
» i2070
» i2052
. © 2008 Aastra Communications, Ltd.
Embedded Services
» A Call Distribution Solution fully embedded Architecture’s Optimization:
resource's sharing
– Dimensioning: through a 2Go flash card
– Time Gain de temps: Easy to set up
» A whole bunch of voice services
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–
–
–
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Voice Mail in Answering Mode
Voice Mail in Answering/Recording Mode
e-VoiceMail
Integrated Voice Server (IVR)
Films and synchronous Announcement
» A remote Management of the Call Distribution
– Customization and modification from the IVR scripts
– Creation, modification and suppression of films
. © 2008 Aastra Communications, Ltd.
Call Distribution
. © 2008 Aastra Communications, Ltd.
Call Distribution: Embedded Features
» Calling Party Management and Call routing to the called party.
» Call Distribution programmed through a calendar and the following
parameters:
– Operator Console and SVOP,
– Reduced Services : Lunch Break …
– Dissuasion Mode
» Call Distribution to hunting groups and their associated waiting queue
–
–
–
–
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General Call HG*,
Cyclic HG
Fixed head HG
Longest pause time HG*
Overflow HG
» Advanced features such as Intercom and Boss/Secretary filtering
*not with SIP
. © 2008 Aastra Communications, Ltd.
Call Distribution: SURVOP
» Reminder:
– A super-group is made of several HG not defined on the same
ACS/Gateway. Its role is to perform help services between HD, to
perform some back-up mode and to have sets defined on different
ACS on the same number  In R4.2 a supergroup is defined either
with SURVOP or through the IAE interface.
– SURVOP manage Group and Super-group + provide HG and Operator
Console supervision on a V24 interface.
» SURVOP does not exist anymore in R5.1
 Some features coming from SURVOP are now managed
by AMP, and soon on IAE/SAE.
. © 2008 Aastra Communications, Ltd.
Call Distribution: SURVOP
»
SURVOP Replacement
–
HG Supervision was showing:

Common info and HG’s set status,

Waiting Queue, overflows, help-group status, overflow, help group
 This feature disappeared
–
Operator Console Supervision was showing:

Kind of set (PSRN or PO),

Inactive, available and busy OP console’s lists + waiting calls and overflows.
 This feature disappeared
–
HG management allowed:

Programming of the 3 following parameters ring and timeout durations,

Affectation of the help group and % of waiting calls on the HG (the total amount of waiting calls depend on
the % of connected sets in this HG).
 This feature still exists through AMP and IAE.
–
Super group Management define the HG from the duper-group, its associated hierarchy and the
parameters to go from 1 level to another.
 This feature still exists through AMP and IAE.
. © 2008 Aastra Communications, Ltd.
Call Distribution: Remote Management
. © 2008 Aastra Communications, Ltd.
Call Distribution: Call Server Dimensioning
Features related to hunt group calls
R4.2
R5.1
Total number of hunting groups
256
256
Fixed-head group
224
255
Maximal number of subscribers in one Fixed-head group
8
8
Cyclic group
224
254
Maximal number of subscribers in one Cyclic group
64
100
pause time group
224 (i7xx)
254
Maximal number of subscribers in one pause time group
64
100
General call groups
224 (i7xx)
254
Maximal number of subscribers in one General call group
32
32
cyclic group number + pause time group number + general call group number <=254
. © 2008 Aastra Communications, Ltd.
Call Distribution: Aastra X Series
Features related to hunt group calls
R4.2
R5.1
Total number of hunting groups
32
32
Fixed-head group
16
16
Maximal number of subscribers in one Fixed-head
group
8
8
Cyclic group
28
32
Maximal number of subscribers in one Cyclic
group
64
100
pause time group
28
32
Maximal number of subscribers in one pause time
group
64
100
General call groups
28
32
Maximal number of subscribers in one General call
group
32
32
Cyclic group number + pause group number + general call group number <=32
. © 2008 Aastra Communications, Ltd.
Voice Mail & IVR
. © 2008 Aastra Communications, Ltd.
Voice Mail (IVB)
»
»
»
Embedded on Aastra X Series gateway (AXS, AXL et AXD) mother
board.
–
Extensible (compact flash card 1Go or 2G0)
–
Mono-site only
Rich Services for the VM user and the caller:
–
Personalized greeting message
–
Information of received messages
–
…
Multi-language : Digital set user is able to choose 1 language among the 5
(maximum) proposed.
. © 2008 Aastra Communications, Ltd.
Voice Mail (IVB): Management and Programming
» Native Management from Aastra Management Portal or AM7450
– creation, and user’s assignation: in an automatic way
– CoS Management, Language Management, Password reset
– Message Back up from a Voice Mail
» IVB statistics available through AMP
» Left Message Audit
– It is possible to define an audit to manage the message backup duration.
. © 2008 Aastra Communications, Ltd.
Announcements and Films
» Each gateway is able to manage films and announcements
– Duration depending on the Compact Flash Card(1Go / 2Go)
– 16 simultaneous synchronous access for announcement broadcasting and
up to 250 synchronous films
» A Call Server is able to use those announcements and films for its IP
set’s use and for the external calls (SIP trunks).
– Possibility to listen the announcement from all the sets by using a dedicated
prefix and the announcement’s number.
» Films and Announcements are managed on the AMP portal
– *.wav files downloaded via AMP
– Tone-announcement association and announcement number affectation…
. © 2008 Aastra Communications, Ltd.
Interactive Voice Response (IVR)
» Flexible Call Distribution up to
– 3 levels in the IVR script / 32 nodes per IVR
– 5 languages in R5.1
– 8 simultaneous access
» A full bunch of features directly available on predefined nodes
–
–
–
–
–
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DTMF numbering on an internal number for the caller
Direct routing of the external caller through DTMF on an internal number
Routing to a mailbox
Transfer on the Attendant / Operator
Film diffusion (message broadcasting) and associated navigation
Goback to previous number
. © 2008 Aastra Communications, Ltd.
IVR Management
» Programming of the IVR Script is made remotely by AMP linked to the
dedicated AXSerie’s Gateway.
Configuration
of the
selected node
Graphical picture of the IVR on
the Explorer interface
. © 2008 Aastra Communications, Ltd.
Dimensioning: IVB, Announcements and IVR
Facilité / Feature
Aastra
XS12
Aastra XS
Aastra
2XS
Aastra XL Aastra 2XL
Aastra
3XL
Aastra
XD
Aastra 2XD
Aastra
3XD
Annonces / Announcements
Canaux annonces
Audio messages channels
Films synchrones
Synchronous audio messages
Durée cumulée des films synchrones
Capacity storage of synchronous messages
BVI
Canaux BVI
BVI channels
Capacité BVI (guides + accueils + messages)
BVI sizing (audio assistant + signature + messages)
Boites vocales
Voice mails
Nbre maximum de messages par boite
Maximum number of messages per voice mail
Durée maximum d’un message
Maximum duration of a message
Durée d’enregistrement par boite
Maximum duration per voice mai
Nbre maximum d’enregistrements
Maximum nber of recording
SVI / IVR
Canaux SVI
IVR channels
Nbre de niveaux par SVI
Nber of level per IVR
Nbre de choix par SVI
Nber of choice per IVR
Nbre de langues
Nber of languages
Durée cumulée des films SVI
Total duration of IVR audio files
16
256
32'
8
900' (CF 1Go) / 1800' (CF 2Go)
300 (CF 1Go) / 500' (CF 2Go)
300 (CF 1Go) / 1000 (CF 2Go)
32
3’, paramétrable jusqu’à 60 min
3', customizable to 60 min
20’, paramétrable jusqu’à 60 mn
20', customizable to 60 min
3600
9000
8
3
32
5
16'
. © 2008 Aastra Communications, Ltd.
e-VoiceMail
. © 2008 Aastra Communications, Ltd.
R5.1: e-VoiceMail Service
» E-voicemail (license needed)
– Sent at the end of a message deposit (on IVB),
– Notification and/or vocal message (* .WAV copy) in the mailbox → @ from the
LDAP directory
– Vocal message read from the email  Status «read» in the IVB (if option
reading acknowledgement is available and configured in the e-mail box).
– Vocal message Suppression has to be done in the mailbox and/or in the IVB
(synchronization)
 All Messages are managed
on a single interface
E-mail
.WAV
AXS/AXL/AXD
« Read »
E-mail server
. © 2008 Aastra Communications, Ltd.
R5.1: e-VoiceMail Service
» Mono-site Service
– Aastra XS/XS12/XS-e, XL, XD R5.1: embedded on the mother board
» As many e-Voicemail boxes as IVB users.
» 3 e-Voicemail CoS are available:
– No notification
– Notification of a vocal message
– Notification with an enclosed *.wav file sent to the user’s @ mail address
 @ mail defined and configured by the Administrator in the integrated LDAP directory.
» Compatibility:
– SMTP, POP3
– Vocal Messages on *.wav format
» License:
– E-Voicemail License: the feature is locked on a per gateway basis and not linked to
the user’s number.
. © 2008 Aastra Communications, Ltd.
i2070
Software Attendant Console
. © 2008 Aastra Communications, Ltd.
Services for Attendant/Operator
» Operator Service:
– SVOP
– General Distribution, or cyclic
– Overflow on another solution extension or VM
» Dimensioning
– 6 operators max per site
» Attendants centralization on a MOVACS Network
– Directory Service,
– Real Time Monitoring on the whole multi-site,
– Attendant console Go-back, Call by 9/0
» Operator Console
– Digital set M760
– CTI Application i2070 :
 Directories, Outlook connection
 Extension’s Monitoring, transferred Calls,
– ACP Web Attendant Console (i760 allowed)
. © 2008 Aastra Communications, Ltd.
i2070: Evolutions R5.1
» SDS suppression:
– Each i2070 is linked to the directory server
» Direct Access from the i2070 to LDAP records (records in the iPbx).
»  More open solution
– Direct access to this directory: no copy
– AD directory synchronization
» Enhanced Interactivity
(real time connection to Database – such as in an hospital)
» i2070 personal directory does not exist anymore:
– Personal directory records from the previous release need to be
transferred to Outlook Personal Contacts
. © 2008 Aastra Communications, Ltd.
i2070: Impacts
» Incoming Calls / CNID:
– If the associated name is not in the directory server (number not in the
directory), the i2070 will search in the outlook contacts.
– Outlook Interactivity still available
– File pop-up is still possible (to be configured)
» Outgoing Calls / CBN:
– Name search performed in the LDAP directory instead of the integrated /
local directory.
» Red Records will only be available on dedicated users (info coming from
the iPbx).
– CNID replace the number by the name ; then the number is not presented in
the extension’s display) except for the operator console.
– CBN available from the i2070’s interface not on the associated M760
. © 2008 Aastra Communications, Ltd.
i2070: Directory Management
CNID: Name display
Embedded
LDAP directory
CBN: Call by name
AXL R5.1
i2070
without SDS
NeXspan R4.2
Call by name
SDS
Connexion
Active Directory
AM7450
LDAP Base
i2070
SDS Base : update :
4 times per day
. © 2008 Aastra Communications, Ltd.
i2070: Configuration
» i2070 has to know which directory he has to use.
» This directory is one of the following directory:
– LDAP Directory  IP@ and login-password has to be defined in the
i2070 (login-password is defined on CS or Gateway’s directory).
– SDS Directory, then the existing parameters will be used.
» A session made from the administrator is mandatory to
program and configure i2070.
. © 2008 Aastra Communications, Ltd.
i2070: Inter-working
» i2070 R5.1 are able to be connected to all iPbx from R1.3.
» IPBX/CS R5.1 do not accept i2070 in a previous release
» i2070 R5.1 connected to an IPBX R4.2 has the same features as an i2070
R2.2 connected to an iPbx in R4.2.
– Reminder this 12070 R5.1 will use the SDS directory
» In a multisite configuration an i2070 R5.1 is able to work in the LDAP
directory mode as soon as a R5.1 iPbx is available in this multisite:
– CNID resolution will be performed by the i2070 through its access to LDAP
directory
. © 2008 Aastra Communications, Ltd.
Use cases
Situation 1 : mono or multi-site IPBX/ACS R5.1
» Only i2070 R5.1 are working
– All i2070 have to be upgraded (if one is in a previous release they all
won’t work).
» i2070 R5.1 directory is working in the LDAP mode.
» If upgrade :
Info from the R2.2 i2070 personal directory need to be
transferred through Outlook contacts.
. © 2008 Aastra Communications, Ltd.
Use cases
Situation 2 : mono or multi-site IPBX/ACS R4.2
» Both i2070 R2.2 and R5.1 are working.
» i2070 R5.1 is working in SDS mode.
– Directory type (SDS or LDAP)  SDS
– Parameters to be defined
 Network path for SDS,
 @IP from the FTP server
» Reminder : i2070 does not recognized in which mode the
directory is working.
. © 2008 Aastra Communications, Ltd.
Use cases
Situation 3: heterogeneous multi-site IPBX/ACS R4.2 and R5.1
» Only i2070 R5.1 are working (both the R5.1 and R4.2
connections are needed)
» In the Multisite, Master Directory is the LDAP Directory.
– i2070 directory is configured in the LDAP mode.
» Number’s resolution is made by:
– iPbx/CS if the iPbx/CS release is R5.1
– i2070 if the IPBX/CS release is R4.2
. © 2008 Aastra Communications, Ltd.