BTW Planned Engineering Works 90 day overview May 2013 to July 2013 These dates are indicative dates only and not to be used for any forecasting purposes as they are all subject to change. Please ensure that you wait for formal notifications from IRAMS. The information contained in this Presentation is confidential information as per your terms and conditions with British Telecommunications plc (BT). Please treat it accordingly and do not forward, republish or permit unauthorized access. BT reserves the right to make changes to the information in this Presentation at any time without further notice. 1 BTW 2012 Network Changes – 3 month rolling plan • Whilst BTW has continually worked to enhance its network, we are currently undergoing an exceptional level of change driven by four main drivers:– – – – • • • • 2 Stability – to improve the reliability of the network, BTW is targeting certain network elements with hardware and software improvements. Capacity – the need for additional capacity is driven by an increase in the number of broadband users on the 21C network (through migration from 20C and growth) and also by the ever-increasing bandwidth demands of those users. Resilience –to improve the resilience of the network , BTW is actively removing single points of failure from the network New Functionality – to meet the needs of the market BTW needs to enhance its network to deliver the services its customers require. This presentation outlines the key upgrade programmes, their drivers, customer impact and the number of upgrades per programme per week. BTW is keen to deliver all the required improvements as quickly as possible whilst actively managing the risk to customers. For this reason a range of run-rates against each programme has been outlined. The actual run-rates achieved will be determined by this ongoing live analysis of risk. Customer outage times for the PEWs start between 00:01 and 02:00 with the aim of completing customer impacting work by 04:00. This allows 2 hours for roll-back should the PEW be unsuccessful. Business as usual capacity upgrades and upgrades to resilient structures have not been listed here. Customer Service / BTID Network Change - Executive Summary 21c BRAS Upgrades cont’d Programme No 37 SE800 11.1.2.5p8 Software upgrade - status update • Endorsed plan to progress SEOS software upgrades from 6.1.3.10 p10 to 11.1.2.5 p8 on all 255 Ericsson SE800 BRASs in the 21C BB estate 5 nights per week, so change program could be completed by mid June 13 and provide a stability period before BT Sport Launch Aug 13. • SEOS 11.1.2.5 p8 moves BT from bespoke software to standard releases & in so doing fixes numerous bugs including a memory leak issue which has caused 7 BRASs to crash over the last 9 months. Additionally, it supports IPv6. • The following dashboard provides overall status of the upgrade program with projected completion 19 Jun 13: POSI Site Birmingham Bristol Cardiff Colindale Derby Falkirk Faraday Glasgow Guildford Leeds Manchester Milton Newcastle Peterborough Preston Sheffield Slough Southbank Stepney Wolverhampton 1 30-Apr-13 25-Apr-13 24-Apr-13 21-Mar-13 14-May-13 24-May-13 31-May-13 20-May-13 16-Apr-13 12-Jun-13 12-Apr-13 08-May-13 12-Mar-13 30-Jan-13 18-Apr-13 11-Jun-13 22-Feb-13 16-May-13 03-Jun-13 14-Jun-13 2 01-May-13 25-Apr-13 24-Apr-13 22-Mar-13 03-Apr-13 23-May-13 31-May-13 20-May-13 16-Apr-13 12-Jun-13 12-Apr-13 08-May-13 12-Mar-13 16-Jan-13 18-Apr-13 11-Jun-13 22-Feb-13 16-May-13 03-Jun-13 08-Jan-13 3 01-May-13 25-Apr-13 24-Apr-13 22-Mar-13 08-Apr-13 24-May-13 29-May-13 20-May-13 15-Apr-13 12-Jun-13 12-Apr-13 08-May-13 13-Mar-13 30-Jan-13 18-Jun-13 11-Jun-13 26-Feb-13 14-May-13 04-Jun-13 14-Jun-13 4 01-May-13 26-Apr-13 19-Jun-13 03-May-13 08-Apr-13 24-May-13 29-May-13 21-May-13 17-Apr-13 05-Apr-13 12-Apr-13 08-May-13 19-Mar-13 31-Jan-13 18-Jun-13 10-Jun-13 28-Feb-13 14-May-13 05-Jun-13 14-Jun-13 5 30-Apr-13 29-Apr-13 19-Jun-13 27-Mar-13 03-Apr-13 24-May-13 29-May-13 21-May-13 15-Apr-13 05-Apr-13 11-Apr-13 09-May-13 19-Mar-13 31-Jan-13 18-Jun-13 10-Jun-13 01-Mar-13 15-May-13 07-Jun-13 13-Jun-13 6 30-Apr-13 29-Apr-13 19-Jun-13 27-Mar-13 03-Apr-13 23-May-13 30-May-13 21-May-13 16-Apr-13 05-Apr-13 11-Apr-13 09-May-13 29-Apr-13 22-Jan-13 18-Jun-13 10-Jun-13 05-Mar-13 15-May-13 04-Jun-13 13-Jun-13 BRAS Number 7 8 9 10 11 12 13 14 15 16 30-Apr-13 01-May-13 03-May-13 03-May-13 01-May-13 30-Apr-13 26-Apr-13 26-Apr-13 26-Apr-13 25-Apr-13 25-Apr-13 26-Apr-13 New Build 19-Jun-13 24-Apr-13 24-Apr-13 19-Jun-13 26-Mar-13 26-Mar-13 27-Mar-13 27-Mar-13 03-May-13 26-Mar-13 26-Mar-13 03-May-13 21-Mar-13 New Build 03-Apr-13 03-Apr-13 New Build 23-May-13 New Build 30-May-13 29-May-13 30-May-13 30-May-13 31-May-13 31-May-13 31-May-13 New Build New Build 21-May-13 22-May-13 22-May-13 22-May-13 22-May-13 22-May-13 23-May-13 21-May-13 20-May-13 23-May-13 15-Apr-13 17-Apr-13 16-Apr-13 17-Apr-13 17-Apr-13 15-Apr-13 17-Apr-13 New Build New Build 12-Jun-13 05-Apr-13 05-Apr-13 12-Jun-13 New Build 11-Apr-13 11-Apr-13 11-Apr-13 10-Apr-13 12-Apr-13 New Build New Build 10-May-13 10-May-13 09-May-13 09-May-13 10-May-13 09-May-13 08-May-13 New Build 14-Mar-13 13-Mar-13 12-Mar-13 New Build 01-Feb-13 08-Mar-13 10-Jan-13 29-Jan-13 29-Jan-13 New Build New Build 17-Jun-13 17-Jun-13 18-Apr-13 18-Apr-13 18-Jun-13 18-Apr-13 New Build 11-Jun-13 10-Jun-13 06-Mar-13 08-Mar-13 27-Feb-13 27-Feb-13 28-Feb-13 01-Mar-13 05-Mar-13 26-Feb-13 06-Mar-13 New Build 17-May-13 14-May-13 14-May-13 15-May-13 17-May-13 17-May-13 15-May-13 16-May-13 17-May-13 New Build 04-Jun-13 05-Jun-13 05-Jun-13 05-Jun-13 07-Jun-13 07-Jun-13 07-Jun-13 04-Jun-13 05-Jun-13 04-Jun-13 13-Jun-13 14-Jun-13 13-Jun-13 14-Jun-13 13-Jun-13 Complete On plan New build = New BRAS installations planned to address growth as required. Theses will be installed with latest 11.1.2.5p8 SEOS software Re-planned = Postponed, e.g. where pre-checks I have identified technical issue requiring resolution before upgrade. Specified date is the revised date. 3 Customer Service / BTID Network Change - Executive Summary Deployment Priorities Feb – Apr 2013 0 4 TBC TBC TBC TBC 11 0 None None 2 Scaling, Functionality 200k EU 1500 - 18000 WBC / WBMC 5 6000 72000 Ongoing Vendor support, Functionality Approx 2500. 6000 HE, WBMC, WBC 20 75 Dec 13 Scaling 4 port 10G line-card TBC 41 2nd vendor P card Upgrade Scaling MSE Migrations 21c EES, EEA, IEA, MSE Upgrade Prog No: None TBA 500G IEA chassis upgrade 4 Upgrades per week TBA 40 45 Average EU outage (Mins) Ongoing 0 Target Months Targat End TBC Affected Products May Resilience, scaling, stability. IEA-P, EEA-P, P-P, MSPE-P 42 Average EU Impact per upgrade Apr LAG Deployment 39 Total Upgrades Mar Key Drivers Feb Upgrade Upgrades Complete / Total EUs per upgrade Upgrades per PEW Affected Products Av. End user Upgrade outage s per (Mins) week Av 800 Min 0 Max 1000 9 WBC 35 Up to 75 1052/1060 Non Customer impacting 40 None 0 5 31 CRS SMU Upgrades Stability 33/52 Non Customer impacting 1 None 0 16 Functionality 4/6 Average 200k 1 WBC / WCC 15 mins 1 35 HT-BEA IOS-XR Upgrade SVLA offlo Broa to a allev EEA – This c scalab May 13 Softw platfo Apr 13 5 Apr 13 Capacity Ongoing Ongoing June Capacity, Stability May SVLAN moves EEA – EES Backhaul Uplift 24 Progress Planned End Key Drivers Apr 6 Upgrade Mar Prog No: Ongoing 21C Upgrades Softw 40G P Ongoing 21C Upgrades Cont’d Upgrades Complete / Total EUs per upgrade Upgrades per PEW Affected Products Av. End user Upgrade outage s per (Mins) week Progress 110/257 6 WBC / WBMC 45 Up to 24 Jun-13 BB EU’s per BRAS Av 35000 Max 45000 June Functionality (IPv6), stability. May BRAS 37 11.1.2.5 P8 Upgrade Apr Mar Prog No: Key Drivers Planned End Upgrade 22 Capacity 8/11 Av 120K 1 WBC / WCC 45 mins 1 2nd vendor MSPE Software Upgrade Functionality 2/80 None 1 None None 4 (Lag Support), stability. June-13 6 High Throughput BEA-VS Jun-13 38 SVL offl Bro to a alle HTbigg rep Cap rep out Ongoing 20C Upgrades Cont’d Prog No: Av. End user Upgrade outage s per (Mins) week Progress Feb Bypass Transformation Av 11000 Min 3000 Max 18000 6 WBC 35 Up to 18 1/4200 TBC 15 IP Stream 10 75 Sept 14 IPSTREAM Platform 46 MSIP 122/122 Mar 13 36 SB11 7 Affected Products Planned End Stability Upgrades per PEW May 10k BRAS Upgrades EUs per Complete / upgrade Total Apr Key Drivers Mar Upgrade Completed 20C Upgrades 1 14 2 8 Completed 21C Upgrades Upgrades Complete / Total BB EUs and/or Ethernet Circuits per upgrade Upgrade s per PEW Affected Products Copper MSAN Function ality 5594/5594 NonCustomer Impacting Up to 120 None 0 Up to 480 Dec 11 EAD Chassis Stability 6950/6950 Up to 15 Ethernet Circuits Up to 200 Ethernet, Mobile Ethernet <1 Up to 1000 Feb 12 Non Customer Impacting Up to 12 WBC 0 16-30 Feb 12 Progr No: Key Drivers 15 Upgrade 16 Code Upgrade 3 9 21C BRAS Core Migration Capacity 151/151 Av. End user outage (Mins) Upgrades per week Date Ended Upgrade BEA VS Card 17 Upgrade Capacity 20/20 – Complete NonCustomer Impacting 1 None 0 Up to 4 Mar 12 DDR 28 Hardware replacement Stability 200/200 Non Customer impacting 10 None 0 50 May 12 Completed 21C Upgrades Upgrades Complete / Total BB EUs and/or Ethernet Circuits per upgrade Upgrades per PEW Affected Products EAD Chassis 16 Code Upgrade Stability 6950/6950 Up to 15 Ethernet Circuits Up to 200 Ethernet, Mobile Ethernet <1 Up to 1000 Feb 12 21C BRAS Core Migration Capacity Non Customer Impacting Up to 12 WBC 0 16-30 Feb 12 3 17 BEA VS Card Upgrade DDR 28 Hardware replacement MPLS Core 11 Router Upgrades 10 151/151 Av. End user outage (Mins) Upgrades per wee Date Ended Key Drivers Progr No: Upgrade Capacity 20/20 – Complete NonCustomer Impacting 1 None 0 Up to 4 Mar 12 Stability 200/200 Non Customer impacting 10 None 0 50 May 12 Code Update Av 20000 Min 0 Max 100000 1 WBMC 1-4 109/109 Jun 12 180 (240 Max) Completed 21C Upgrades Upgrades Complete / Total High 22 Throughput BEA-VS Capacity 5/5 Stability 193/193 Copper MSAN 27 Software Upgrade Stability / Capacity 2nd vendor MSAN 30 Upgrade Progr No: Key Drivers BRAS software Upgrade 23 11 2nd Vendor MSPE BB EUs and/or Ethernet Circuits per upgrade Upgrades per PEW Affected Products Av. End user outage (Mins) Upgrades per week Av 120K 1 WBC / WCC 45 mins 1 Av 17000 Max 32000 1 WBC / WBMC/ WCC 45 mins Up to 50 Jul 12 5844/5844 Average 700 120 WBC / WBMC 30 mins 480 May 12 Stability 702/702 Average 700 40-50 WBC / WBMC/ WCC 40 mins 200 - 250 Jul 12 Stability 51/51 Av 20k 1 WBC / WCC / Ethernet 30 secs – 2 mins 2 Jan 13 Date Ended Upgrade Jun 12 Broadband Services on 21CN 46 2 1 36 14 29 44 11 27 32 20 9 6 47 48 45 37 4 28 26 22 35 40 34 45 45 39 45 23 31 38 34 11 12 Ethernet Service on 21CN 13 Descriptions 14 Management of risk 15