©2013 Avaya Inc. All rights reserved
February 26-28, 2013 | Orlando, FL
NG911 TODAY in the
Enterprise Over the Legacy
E911 Network
Mark J. Fletcher, ENP
Public Safety Solutions & Strategy
Avaya
#AvayaATF
@Fletch911
©2013 Avaya Inc. All rights reserved
February 26-28, 2013 | Orlando, FL
How E9-1-1 Works TODAY
What happens when I dial 911 from my MLTS/PBX Telephone system?
908-848-2602
908-848-2602
908-848-2602
908-848-2602
PSAP
Typical
ILEC E911
Selective Router
908-848-2602
PSTN
908-848-2603
SRDB/MSAG
908-848-2602
MLTS Call Server / PBX
ALI
908-848-2604
PS-ALI
PSAP
908-848-2602
AVAYA
PBX
CUBE 2C231
211 Mt Airy
Road
Cube 2C231211 Mt. Airy Road
Basking Ridge, NJ
Basking Ridge
©2013 Avaya Inc. All rights reserved
3
February 26-28, 2013 | Orlando, FL
Where are you in the building?
I DON’T KNOW . . .
211 Mt Airy Road
Cube 2C231
Basking Ridge
©2013 Avaya Inc. All rights reserved
4
February 26-28, 2013 | Orlando, FL
Maybe YOU know. Do THEY know?
Chevron:
Hello. We have a fire in Process Unit 4 Crude.
Richmond 911:
I don't know what that means but okay.
Chevron:
We got a process unit [garbled] gate 31.
It will be a first level response for you guys.
Richmond 911:
Okay what does that mean?
How many do you need?
http://sanfrancisco.cbslocal.com/2012/08/08/dispatcher-seems-confused-by-9-1-1-call-reporting-chevron-richmond-fire
©2013 Avaya Inc. All rights reserved
5
February 26-28, 2013 | Orlando, FL
Does your MLTS/PBX know?
211 Mt Airy Road
Cube 2C231
Basking Ridge
?
?
?
©2013 Avaya Inc. All rights reserved
6
February 26-28, 2013 | Orlando, FL
ENTERPRISE BIG DATA
Understanding Enterprise BIG DATA,
NG9-1-1 Data to the PSAP
©2013 Avaya Inc. All rights reserved
7
February 26-28, 2013 | Orlando, FL
NG911 Requires a NEW Network
Legacy E9-1-1 Network
Analog Based
Static Positioning
Static Routing
Geospatially limited
1968 Technology
It’s DONE – Stick a fork in it
Next Generation 9-1-1 Network
Multi-Modal
IP Centric in Design
Geospatial and Geodetic Routing
Cross Border connectivity
Designed with tomorrow in mind
It’s HERE NOW
©2013 Avaya Inc. All rights reserved
ACDR*
ALDR*
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February 26-28, 2013 | Orlando, FL
Delivering DATA to the PSAP
Location URI/URL conveyed in the SIP
header
Additional Location Data Repository (ALDR)
and Additional Caller Data Repository
(ACDR) functional elements in the customer
DMZ will provide information about:
•
•
•
•
User Location Details
Device Location Details
Environmental Data Details
Event Correlation Details
ACD
R*
ALDR
*
This additional information will empower
Public Safety by enabling better decisions
•
•
•
Temperature Sensors
Video feeds
Physiological data
* ACDR: Additional Caller Data Repository
ALDR: Additional Location Data Repository
NEW Functional Elements as defined in the NENA
08-003 i3 Version 2 Framework document for
NG9-1-1
©2013 Avaya Inc. All rights reserved
9
February 26-28, 2013 | Orlando, FL
Houston . . . We have a problem
PSAP CALL TAKERS OFTEN DO NOT HAVE
INTERNET ACCESS AT THE WORKSTATION
In order for this model to work, network
connectivity needs to exist between both the
Public Safety Call Taker and the Citizen caller.
ACDR*
ALDR*
Public Safety Answer Points often do not
provide open internet access to the Call Taker
workstations to insulate them from harmful
data.
©2013 Avaya Inc. All rights reserved
10
February 26-28, 2013 | Orlando, FL
NG9-1-1 Over the Top
An “Over the Top” model of content delivery is
one where content is NOT being delivered by
the provider of the pipe.
EXAMPLE:
NetFlix content is considered Over the Top
content as it is delivering the media and your
internet provider is delivering bandwidth, and
not the content of the bandwidth.
NG9-1-1 ‘Over the Top’
This is where the 9-1-1 call is delivered via
legacy phone lines, but the location data is
provided through an alternate service, such
as Smart911.
©2013 Avaya Inc. All rights reserved
11
February 26-28, 2013 | Orlando, FL
NG9-1-1 Over the Top
©2013 Avaya Inc. All rights reserved
12
February 26-28, 2013 | Orlando, FL
Situational Awareness
Connecting Public Safety to the Event
Connecting the Event to Public Safety
Being aware of what is happening around you
and understanding how information, events
and your own actions will impact your goals
and objectives both now and in the near future
©2013 Avaya Inc. All rights reserved
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February 26-28, 2013 | Orlando, FL
E9-1-1 Solution Checklist
• Identify the DEVICE LOCATION, not the user
• Recognize an Emergency Calls (multiple
numbers)
• Establish proper routing
• Branch office with/without trunks
• Nomadic VPN Users (Starbucks)
• Static VPN Users (SoHo employees)
• On Site Notification
• Zone Based Alert Routing
• No response escalation
• Incident Notes
• VPC Routing service for FCE environments
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February 26-28, 2013 | Orlando, FL
L3 Location Discovery
• PROS
• CONS
• Already established
• Granularity to
floor/closet
• Easily Managed
• Device Identity
possible (MAC
Address)
©2013 Avaya Inc. All rights reserved
• Must match
Emergency zones
• May not be granular
enough
• Device identity not
possible (MAC
Address)
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February 26-28, 2013 | Orlando, FL
L2 Location Discovery
• PROS
• CONS
• Based on Physical
network
• Granularity to the
jack
• Very accurate if
Managed
• Device Identity
possible (MAC
Address)
©2013 Avaya Inc. All rights reserved
• Requires WireMap
Database
• Move Add Change
coordination
• ‘Closet Moves’ not
allowed
• Requires backend
process
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February 26-28, 2013 | Orlando, FL
On Site Notification
•
•
•
•
•
•
•
•
•
•
OSN needs to be originated ONSITE.
Remote notification coming from the PSTN
may be blocked.
If a 911 call never gets out, the alert will
never be generated, and you will never be
notified.
True OSN happens ONSITE
OSN provides critical Situational Awareness
based on multiple data points
Floor Plans, MSDS Sheets, IP Temperature
Sensors, Video feeds.
Event correlation
Analytics of the data
Target Response based on facts
Identification and Elimination of Misdialed
calls
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February 26-28, 2013 | Orlando, FL
Standards Bodies
•
•
•
Avaya employees maintain
active memberships with several
industry forums
NENA ENP Certification
Key workgroup/committee
contributions include:
•
President’s NSTAC
National Public Safety Broadband
Network Scoping Subcommittee
•
Federal Communications
Commission
Emergency Access Advisory Committee
•
National Emergency Number
Association
MLTS PBX Model Legislation
NG911 ESI Network Design
NG911 Additional Data Workgroup
NG911 Transition Plan
•
European Emergency Number
Association
Various EENA Operations Document
©2013 Avaya Inc. All rights reserved
18
February 26-28, 2013 | Orlando, FL
Let’s Get Social with Avaya!
• Avaya Podcast Network
Facebook/Avaya
Twitter/Avaya
LinkedIn/Avaya
Avaya CONNECTED Blogs
E911 Talk Podcast
Avaya Tech Talk
Remote Podcasts from
Shows
• Videos
•
•
•
•
•
•
•
• What else?
©2013 Avaya Inc. All rights reserved
19
February 26-28, 2013 | Orlando, FL
Thank you!
#AvayaATF
@Fletch911
©2013 Avaya Inc. All rights reserved
20
February 26-28, 2013 | Orlando, FL