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CIMS: What Is It?
Management framework designed to assist
cleaning organizations develop and maintain
quality, customer-focused organizations
Based on universally accepted management
principles that are hallmarks of successful
cleaning organizations
Assists organizations to more effectively
allocate resources
How does CIMS certification benefit
customers?
Identifies the CIMS certified contractor as a credible,
quality, and customer-focused organization
Distinguishes the CIMS certified contractor from
companies who are “all talk” by offering third-party
validation that they actually do what they say they are
going to do.
Helps the CIMS certified contractor deliver a consistently
high level of service
Offers assurance that the CIMS certified contractor has
management systems and processes are in compliance
with the industry’s leading standard and best-practices
How does CIMS certification benefit
customers?
Enables the CIMS certified contractor to reduce
costs and pass along savings to customers
Ensures the CIMS certified contractor has a
sustainable business model to provide longterm service to our customers
Provides the CIMS certified contractor with
flexibility needed to meet customer demands in
a changing economy
How does a CIMS-GB certification
benefit customers?
Identifies the application of environmentally preferable
cleaning practices in addition to the management bestpractices outlined in the five core sections of CIMS
Enables the contractor to help customers achieve points
under the U.S. Green Building Council’s LEED for
Existing Buildings: Operations & Maintenance (LEEDEBOM) Green Building Rating System
CIMS Assessment Areas
1. Quality System
• Site specific scope of work or performance outcome
describing cleaning service requirements.
• Service Quality Measurement
• Inspections
• Customer Evaluations, and more
2. Service Delivery
• Staffing Plan
• Bidding/Costing Process
• Emergency Response
• Invoicing/Charge-Back Procedures, and more
3. Human Resources
• Hiring Practices
• Management Training
• Timekeeping/Payroll
• Security, and more
CIMS Assessment Areas
4. Health, Safety and Environmental Stewardship
• Regulatory Compliance
• Organization Policy/Environmental Management System
• Workplace Safety and Health Program
• Ability to meet Customer Environmental and Safety
Requirements, and more
5. Management Commitment
• Mission, Vision and Values
• Responsibility and Authority
• Communication Plan
• Risk Management, and more
6. Green Building Procedures
• Green/High Performance Cleaning Program
• Purchase of Cleaning Products and Materials
• Cleaning Equipment
• Solid Waste Management (Recycling)
* CIMS-GB Case Studies *
Recently, a number of organizations
participated in the Cleaning Industry
Management Standard Certification Case
Study Program. Each organization went
through the official certification process,
underwent a comprehensive assessment
and achieved certification to CIMS.
Their experiences going through the process
and the CIMS certification has had a
powerful and positive effect on been
their company and their clients. The CIMSGB certification helps standardize cleaning
procedures and operations.
Janitorial Services Decision Matrix Tool
•
CSG has created a Janitorial Matrix which allows you to evaluate
various proposals based on certain user-defined criteria. It also
allows you to weigh each criterion that will be considered while
evaluating the proposal. The file is set up to review three
contractors, but you also have the ability to add more.
•
The "Decision Matrix" is where you will find the criteria such as
cost, references, etc. on which the proposals will be evaluated.
We have entered sample weight for each criterion, but they can
be changed by the user. CIMS certification is one of the criteria.
•
"Graphs" shows a completed graph of your final evaluation.
•
Notes would be used to take minutes of your evaluation,
meeting along with your action items.
•
Ratings will be given for each contractor's proposal. Finally, all
this data would be used to evaluate the proposals.
Janitorial Decision Matrix Sample
Contractor’s Evaluation Chart
Contractor
Average
Rating
Total Percentage
Contract Services Group
5.00
100%
Contractor B
3.33
79%
Contractor C
2.33
51%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Contract Services
Group
Contractor B
Contractor C
Total Percentage
CSG-Meeting the demands for
Green Buildings!
The sustainability movement is no longer a trend, and green initiatives are
now a permanent fixture. The need for environmentally sound business
decisions extends into the management of all facilities, as evidenced by a
wave of products designed to meet environmental goals. When making
purchasing decisions to address cleaning, suppliers and buyers alike you
should consider if the contractor is CIMS-GB Certified.
If you would like an in-person overview of CIMS and the Janitorial Services
Evaluation Matrix, please contact us today @ (800) 732-7236 Ext. 152.