Knowledge Management at
Cap Gemini Ernst & Young
M9901013
M9901102
M9901109
M9901111
黃崇亮
羅烽瑞
蔡景弘
湯健平
L/O/G/O
OUTLINE
1
Company Background
2
Knowledge Management
3
Question
Company Background
Core business areas of
CGE&Y
Strategy Consulting
CGE&Y
Business Solution and
Systems Transformation
Information Systems
Management
– via outsourcing contracts
Knowledge Management
Ernst & Young
Organizational Structure
CBI
CBT
Center for
Business
Innovation
Center for
Business
Transformation
CTE
Center for
Technology
Enablement
Ernst & Young
Description
KM of
the contents
Organizational
Structure
CBK
Center for
Business
Knowledge
CBI(Center for Business
Innovation)
Lead the research
& development of
new innovative
solutions
related to business
process,
strategies,
people and
technology
Provide a valuable
future vision that
made designing
and implementing
clients’ strategies
easier.
The results diffused
to all E&Y
professionals,
clients and other
audiences, through
articles, books and
conferences.
CBT(Center for Business
Transformation)
Structure
knowledge into
methodologies,
techniques and
automated tools
that improved the
speed and value
of the services
that consultants
provided
Virtual organization:
100 people from
different parts of
the world
Concentrate on
Reengineering
processes,
Knowledge
Management,
Information
technologies,
Organizational
changes
CTE(Center for Technology
Enablement)
Technological
division backed
up and
complemented
the consultancy
practice
Comprised a wide
variety of services
ranging from
technology
architecture to
networking and
technology
management
CBK(Center for Business
Knowledge)
Centralized CBK:
which was
responsible for
filtering
documents and
making them
available for
everyone in the
organization
*Knowledge
navigation
*Business research
& Analysis
*KM systems
Adaptation &
Deployment
Knowledge
Managers(KM):
the number of
knowledge
managers in these
local CBK teams
varied from one
country to
another.Actually
managed, revised
and maintained
knowledge to
satisfy the
consultant’s local
needs.
Cap Gemini
Knowledge Galaxy
1
Knowledge Areas
6
Market
2
Service Offerings
7
Corporative
3
Human Resources
8
Methodology
4
communication
9
5
Collaboration
10
Project’s
Experiences
Local Intranets
CGE&Y
CGE&Y
• Structures
• CGE&Y’s Adjustment
• Knowledge Infrastructure
Question
Question
1
• What problems do you anticipate in
implementation of the KM strategy in
two companies with different cultural
backgrounds ,especially in CG?
Question
2
• What would you say is the value
proposition of the entity resulting from
the merger? What role does it give to
knowledge , learning and KM?
Question
3
• What ’’key’’ success factors do you
identify in the EY KM strategy? How
would you ’’export’’ them to CG?
Question
4
• What advice would you give on the
CBK if you were Alberto Almansa?
Would you renew the contract or
would you do without it?
Thank You!
L/O/G/O