Success Story
Cap Gemini Ernst & Young (CGE&Y) UK & Ireland
saves £1.5 million with HP managed print solution.
“This was one of the most efficient
implementations of a major project
that I have been involved with.”
Andrew Roberts, senior manager,
Cap Gemini Ernst & Young UK plc
Cap Gemini Ernst & Young (CGE&Y) UK & Ireland
saves £1.5 million with HP Managed Office Services
for Imaging and Printing.
Cap Gemini Ernst & Young Group is one of world’s
largest management and IT consultancies, employing
in excess of 50,000 people in more than 30
countries. It has global revenues exceeding a7 billion.
Cap Gemini Ernst & Young helps businesses around
the world implement growth strategies and make best
use of technology but when it scrutinised its own UK
operation, it found that action was needed much
closer to home.
With 936 printers of 18 different types (many up to
nine years old) spread over 15 offices and a
printer/person ratio of 1:3, its print environment
needed to be rationalised and for that, CGE&Y
chose HP.
Better understanding
“We wanted to provide the same service with fewer
devices offering better performance,” said Andrew
Roberts, senior manager at CGE&Y UK plc, who was
tasked with procuring a new solution. “We also
wanted to learn more about the printing environment
we had and, in particular, the cost of ownership.
Customer at a glance
industry sector: Management and IT
consultancy
name: Cap Gemini Ernst & Young
headquarters: Woking (UK) Paris (Global))
telephone: +44 (0) 1483 764764
number of employees: 6000
URL: www.CGE&Y.com
Technology highlights
Services
• Managed Offices Services for Imaging
and Printing
• Consulting & audit
• Fleet design
“We had discussions with various vendors including HP. We chose HP because of the level of
detail included in its services proposal and the range of quality devices it could offer.”
Managed solution
As a result of an output fleet rationalisation, CGE&Y replaced 700 old printers with 498 new
machines giving it a far more efficient 1:10 printer/person ratio. The equipment is provided
under a three year managed print contract with CGE&Y paying a fixed amount for a total endto-end print solution.
“The beauty of managed print is that we are able to provide a brand new, state of the art
printing fleet to our offices with no capital investment,” added Roberts. “Plus, we can print on
average 40 per cent more copies with the original HP toner cartridges which we now buy at
only a fraction more than we used to pay for recycled cartridges.”
Big savings
The managed solution has also given CGE&Y a clearer visibility of its print fleet and a better
understanding of what it costs. The reliability and efficiency of the HP printers has also allowed
to increase productivity, reduce downtime and reduce the number of helpdesk calls received.
• Implementation services
• Management services (hardware
maintenance & support, supplies automatic
replenishment & management, remote
account management, HP reporting services)
Hardware
• 148 x HP LaserJet 4200dtn
• 132 x HP LaserJet 3200m
• 131 x HP LaserJet 2300dtn
• 27 x color LaserJet 4600dtn
• 19 x HP Business Inkjet 2280tn
• 13 x HP LaserJet 9000 multifunction printer
• 9 x HP LaserJet 1300n
• 9 x HP LaserJet 8150dn with 2000 sheet
input tray and five bin mailbox with stapler
• 7 x color LaserJet 5500dtn
• 1 x HP LaserJet 1200n
• 1 x HP LaserJet 2200dtn
• 1 x color Inkjet cp1700
This has revealed big savings with CGE&Y forecasting a £1.5 million (a2.14 million), or 33 per
cent drop in the total cost of ownership over three years.
“We were impressed by the thoroughness of HP in
preparing our account for managed print,” said
Roberts. “I would say that this was one of the most
efficient implementations of a major project that I
have been involved with. We will not hesitate to
work with HP to offer solutions to our clients that
include the HP Managed Office Services for
Imaging and Printing in future.”
Challenge
Solution
Results
• Leading international consultants Cap
Gemini Ernst & Young (CGE&Y) found
that the print environment in its 15 UK
office had become cumbersome,
inefficient and expensive.
• CGE&Y called in HP to perform a
total rationalisation of the print
environment.
• CGE&Y forecasts savings of £1.5
million over three years.
• It needed to cut the number of
printers, improve performance and
get a better understanding of costs.
• The number and different models of
printer were drastically reduced.
• A managed print solution was
introduced.
For more information on how working with HP
can benefit you, please contact your local HP sales
representative or reseller, or visit www.hp.com.
© 2003 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change
without notice. The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Publication Number: 5982-0957
Written: December 2003
• It has provided staff with a state-ofthe-art print environment with no
capital outlay.
• Productivity has increased with a
reduction in downtime and help desk
calls.