Your first EURES Job @ Provincia di Roma
Your first EURES Job @ PROVINCIA DI ROMA
http://ec.europa.eu/avservices/video/player.cfm?ref=I073047
Provincia di
Roma
4
Our partners
European Commission: http://ec.europa.eu/social/yourfirsteuresjob
Our target groups
Young
Jobseekers
(EU28)
18-30 years old
Employers
(EU28)
Our goals
+
≥
MOLTIPLICATORS
COLLABORATORS
TARGET GROUPS
Supporting them
Engaging them
as leaders
Working for them as partners
as beneficiaries
A three lens approach
Taking customer-specific action
requires customer relationships
Traditional
Customer-Centric Service
Customer
Needs
Satisfied
Share of customer
across EU
Service
Market share:
serving my region
Customers Reached
A different dimension of service delivery
FEEDBACK
Customer tell us
what they wants
The “learning relationship”
We tailor our service, or
elements associated with it
Our cross-multichannel
services for jobseekers
• Information sessions & workshops
• E-Counselling & career guidance
• Assistance to jobseekers for the registration on the eplatform EUjob4EU
• Drawing and following up individual action plans
• Delivery of preparatory training measures
• Financing approved costs of interview trips and/or of
moving abroad to take up a new job
Our cross-multichannel
services for employers
• Employers oriented services (one company/one expert)
• Large database of CVs (EU 28)
• Assistance to companies for the registration on the eplatform EUjob4EU
• Needs analysis and elaboration of the researched
profiles (Job Description)
• Interviews with candidates
• Candidates sourcing, screening process and preselection
Our cross-multichannel
services for employers
• Check of the linguistic skills - potential evaluation and
competences assessment
• Outreach activities to support companies
• Career days / recruitment days
• Supporting companies in the development of
comprehensive training plan for new workers
• Approving SME’s comprehensive training plans and
financing part of the cost of training for new workers
Financial Benefits
JOBSEEKERS
Interview trip abroad
(Up to € 300)
Job placement in
another EU country
(Up to € 1200)
LANGUAGE
TRAINING
(for large employers)
Up to € 1000
SMEs
Comprehensive
integration
programme
(Up to € 1200)
Individually-Driven
Customized Process
In YfEj
In YfEj
EMPLOYER AGENT
JOBSEEKER AGENT
gets to know
employers’ needs and
expectation offering a
wide range of
activities that are
tailored to meet
individual employers.
gets to know one
jobseeker at a time
through discovery
before meeting
with potential
employers.
Jobs vacancies are discussed with
employers and clear information
are required on contractual
conditions (which are checked).
Discovery
allows
us
to
determine who the jobseeker
is, their complexities as well
as
their
potential
contributions to employers.
• Treat me like you know me and my
business is important
• Make available the
services I want, when I
need at the right “price” in
every channel
• Save me time and money
• Be helpful to me
• Make me feel special
• Be relevant to my needs
• Respect my preferences and information
• Support me anytime, anywhere
where I “live”
Taking the customer’s perspective keeping a
public scope
Cooperation with all
the key actors of the
labour market
Agreements with new
stakeholders
(Regions, PESs,
EURES, Goethe
Institute, British Council,
Chambers of
Customer Oriented
Services
Provincia di Roma – European HUB for the mobility
Local Office in 8 EU countries (IT, DE, ES, IE, NL, PT, SE,
MT)
Internet, skype, social media
PROVINCIA DI ROMA: HUB for EU the mobility
• Outreach activities to support companies & jobseekers
• Information sessions & workshops with employers (going to
them) and jobseekers (involving them: Universities / Fairs / etc.)
• Career days / Recruitments days
• Pre-departure training (transversal skills)
PORTA FUTURO: a pro-active PES
Local Offices in Europe
Internet / Facebook / Twitter
Linkedin / Skype / Youtube / Xing
> 15.000
Face to face
Web
Interview
Social Media
Mobile
European Hub
Yesterday
Today
• Traditional Channels
• Multi-Channel
• New Generation Channels
and Cross-Channel
THE WEB-BASED PLATFORM- EUJOB4EU
www.yourfirsteuresjob.eu
Main current challenges: harmonization of new back
and front office IT systems
Employers
Jobseekers’
offer
Vacancies
offer
EUJOB4EU
PORTAL
Creation of analysis
of individuals
potential
YfEj’s agents
YfEj backoffice:
• Sourcing and
screening
• Enhanced profiles
• Detailed
vacancies
• Matched job
vacancies
• Cross reference
• Rolling
• ….
Our timing
5 days
19.949
EU 28
1.650
EU 19
mar-14
feb-14
gen-14
dic-13
nov-13
ott-13
set-13
ago-13
lug-13
Numbers of CVs
giu-13
mag-13
Offerte di lavoro presenti
in piattaforma EUJOB4EU
20000
18000
16000
14000
12000
10000
8000
6000
4000
2000
0
apr-13
nov-12
dic-12
gen-13
feb-13
mar-13
apr-13
mag-13
giu-13
lug-13
ago-13
set-13
ott-13
nov-13
dic-13
gen-14
feb-14
mar-14
Numero di CVs presenti
in piattaforma EUJOB4EU
SOME FIGURES– JUNE 2014
Job Vacancies
1600
1400
1200
1000
800
600
400
200
0
Growing performance and cost effectiveness
NOTIFIED VACANCIES COVERED
26,77
1.583,95
%
Target groups’ perception / expectations
• Regular feedback from
employers: YEjJ Employers
questionnaire
Taking the
customer’s
perspective,
keeping a
public scope
• Feedback from website
questionnaire: YfEj Website
questionnaire
• Feedback from staff
across EU (4 times during
the project): YfEj staff
questionnaire
• Regular feedback from young
workers:
• YfEj Young people
questionnaire (after
placement)
• YfEj Young people post
placement questionnaire (4
months after placement)
Impact
92
%
of the beneficiaries would
recommend the service
71
%
Easy to
participate
A NEW MODEL FOR THE PES
1990: “Uffici di Collocamento”
2000: “Centri per l’Impiego”
2011: “PORTA FUTURO”
2012: YfEj
Main current challenges
Once upon a
time…
R.O.S.A.
Result
Oriented &
Strategic
Approach
Inwards
reorganisation
Porta Futuro
hub and
spoke at
regional/natio
nal/EU level
Outreach
services and
customer centric
approach
we lived
comfortably…
Building on
lessons learnt…
But the world
changed
We are aware but what how may
we encourage flexibility to
respond to changing conditions?
Outwards
reorganisations:
strenghten mobility
services and EURES
in ESF mainstream
Some success (to be proud for…)
• YfEj selected as “good practices” by the Committee of
the Regions (CoR)
• YfEj in the EU Web tool for Evaluated Employment
Services Practices (WEESP)
• Agreements with British Council / Goethe institute
• Provincia di Roma :
for the EU mobility
• Region Lazio asked to the Province of Rome to plan
mobility schemes activites in the ESF 2014/2020
• Commitments of new stakeholders (Region Lazio /
Chambers of Commerce / Private Employment Service /
Fair of Rome Ltd. / EU Commission Representation in
Italy)
A good
(and real) example
Fabio Bertollini: european citizens “thanks” to YfEj
EUjob4EU 3.0: the roadmap for the future
EUjob4EU 1.0 - a solid
ground for further
development with
enhancement of support
to the evaluation process
EUjob4EU 2.0 – a work in
progress facing with the
real challenges coming out
from the on-going activities
EUjob4EU 3.0
a feature-growing EU platform to help facing occupational challenges throughout
Europe in the years to come… (An interactive job search platform able to track the
jobseeker activity and turn it into a complementary indicator for an even more
useful and effective CV ranking assessment)
EUjob4EU 3.0 why?: from 30/70 to 70/30
Contribution to placement process
100%
90%
30
30
Higly qualified work:
• Skills assessment
• Advice to employers
80%
70%
70
60%
50%
40
Human factor
30
Boring, repetitive
unqualified work
Automation
40%
70
30%
20%
30
10%
0%
EUjob4EU 2.0
EUjob4EU 3.0
Advantage
Our contacts
www.yourfirsteuresjob.eu
+39 0667668310 / +39 0667668776
info@yourfirsteuresjob.eu
yfejemployer / yourfirsteuresjob.it
Your first EURES Job - Provincia di Roma
Your first EURES job
@yfEURESjob
YourFirstEURESjob
37
Stay tuned!
www.yourfirsteuresjob.eu
Thank you!
Dario Manna
YjEj – Project Coordinator
EU Projects Unit
Capitale Lavoro S.p.A. - Provincia di Roma
Dip. III: Servizi per la Formazione, il lavoro e la promozione della qualità della vita
Mobile: (+39) 328 4911572
E-mail: d.manna@provincia.roma.it