22 May 2013
Astana Economic Forum
Astana, Kazakhstan
Global Conference: Modernizing Civil Service
– Increasing the Efficiency for Sustainable
Development
Deniz Susar (susar@un.org)
Division for Public Administration and Development Management (DPADM)
United Nations Department of Economic and Social Affairs (UNDESA)
 Efficient, effective, transparent,
accountable, clean and citizencentered public administration
through Innovation &
Technology to achieve
Development Goals
http://www.unpan.org/dpadm/
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Our Thematic Areas
Institutional and
Human Resource
Development
Electronic
and Mobile
Government
Citizen
Engagement in
Managing
Development
Open
Government
Data (OGD)
and Services
Advancing Public Governance for the Future
Future Government = Citizen-centric + Agile + Innovative + Inclusive +
Open, Transparent and Accountable + Connected
http://www.unpan.org/dpadm/
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Committee of Experts on Public Administration
 The Committee of Experts on Public Administration
(CEPA) comprised of 24 members who meet annually at
UN Headquarters, is responsible for supporting the work of
ECOSOC concerning the promotion and development of
public administration and governance among Member
States, in connection with the UN Millennium Development
Goals.
 www.unpan.org/cepa
http://www.unpan.org/dpadm/
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UN Public Service Day and Service Awards
 The UN General Assembly has designated June 23rd as UN
Public Service Day to “celebrate the value and virtue of
service to the community”. On this day, the UN Public
Service Awards are presented by DPADM for contributions
made towards enhancing the role and visibility of public
service.
http://www.unpan.org/dpadm/
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Compendiums of Good Practices
Kazakhstan UNPSA Nominations
UN E-Government Survey
 The UN E-Government Survey assesses the e-government
readiness of the 193 Member States of the UN according to a
quantitative composite index of e-readiness based on website
assessment, telecommunication infrastructure, and human
resource endowment. ICTs can help reinvent government in
such a way that existing institutional arrangements can be
restructured and new innovative arrangements can flourish,
paving the way for a transformed government.
http://www.unpan.org/dpadm/
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Kazakhstan E-Gov Stats
2012 E-Government Ranking: 38 out of 190
UNPAN is a global network that connects
Relevant international, regional, subregional and national institutions
worldwide for the promotion of better
public administration
Mandates: General Assembly Resolution A/RES/50/225
UNPAN Partners
http://www.UNPAN.org/DPADM/
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UNPAN Workshops/Meetings

7th UNPAN Workshop on Next Stage in Open Government Data: Using Data for
Transparency, Accountability and Collaboration – 10-12 October 2012 (Cape Town,
South Africa)

6th UNPAN Workshop on Harnessing Knowledge Management through Web 2.0 Tools25-27 September 2010 (Shanghai, China)

5th UNPAN Training on e-Knowledge Management- 23-26 October 2007 (Seoul,
Republic of Korea)

UNPAN e-Information Training for the New Members- 1 February 2007 (Not Available)

4th UNPAN Training on e-Information Management- 22-25 September 2003
(Halkidiki, Greece)

Training Mission on e-Information Management for UNPAN-ORC-OFPA/IDEP- 1
October 2002 (Dakar, Senegal)

3rd UNPAN Training on Online Database- 13-15 June 2002 (Shanghai, China)

2nd UNPAN Training on e-Information Management- 16-20 July 2001 (Dakar, Senegal)

1st UNPAN e-Information Training- 27-28 November 2000 (UNHQ, New York)
http://www.UNPAN.org/DPADM/
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South Africa 2012
Next Stage in Open Government Data: Using Data for
Transparency, Accountability and Collaboration
UNPAN Website Traffic
2011
2012
Hits
61,142,274
109,030,727
Views
39,088,157
89,456,303
Visits
5,589,774
5,484,560
Visitors
2,459,411
2,694,228
UNPAN Online Training Centre
Courses
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Principles of E-Government (DPADM)
Infrastructure for E-Government Development (DPADM)
Strategies and Methodologies for E-Government (DPADM)
E-Government Interoperability (UNDP)
Decentralized Governance (IDEP)
Human Resources Managers Capacity Development
(DPADM)
Gestión Presupuestaria Basada en Resultados (DPADM)
La Calidad en las Organizaciones Públicas (DPADM)
Knowledge Management in Government Organization
(RCOCI)
Strategic Intelligence (DPADM & University of Maryland)
Citizen Engagement and the Millennium Development Goals
(RCOCI)
Results-Based Monitoring and Evaluation for MDG
Implementation (EROPA)
Collaboration on Course Development
Top 10 Countries*
(according to learners’ origin)
1 – India
6 – Brazil
2 – Pakistan
7 – United States
3 – Nigeria
8 – Jordan
4 – Ghana
9 – Kenya
5 – Uganda
10 – South Africa
* Based in the OTC Report 2010-2013
OTC Certificates
Who are our users?
Geographical Areas of Focus:
UNPAN Users
Profile
Gender:
29% Global
71% Male
23% Asia and the Pacific
29% Female
21% Africa
12% Europe
8% Arab States
7% Latin America and the Caribbean
Occupation:
42% Other Profession
Organization:
18% Civil Servant
27% Private Sector
17% NGO Representative
26% Government
16% Student
20% NGO
7% Academic Staff
13% Academic Institution
13% International Organization
1% Regional Organization
UNPAN Products & Services of Interest:
27% E-Learning on Public Administration
19% Events – Conferences and Training
16% Directories – Contacts and Resources
16% Library – Documents and Publications
Areas of Interest:
22% Human Resource Management and Development
21% Public Policy Development
16% Public Administration News
20% Technology and Innovation in Public
Administration
6% Other
16% Institutional Development in the Public Sector
11% Other
Source: UNPAN Website Feedback Analysis - March 2010 – April 2013
10% Finance and Budgeting in Public Administration
UNPAN is also in Social Media
How to become UNPAN Partner?
Partner Guidelines
 Outlines agreed upon No to Low Activity Policy
– If there is no activity for 3 months, partner will be notified
and a 3 month probation period will start.
– If there is no activity during the probation period,
partnership will be reconsidered.
 Defines content types Partners can contribute
 Provides a guide for content contribution
http://www.UNPAN.org/DPADM/
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How UNPAN can help to respond to the
challenges
http://www.UNPAN.org/DPADM/
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When you share your knowledge via UNPAN,
you are:
 Participating in an unique worldwide
network;
 Learning from other members of the
network (North-South & South-South);
 Making your organization and its products
and services more visible through the
more powerful vehicle;
http://www.UNPAN.org/DPADM/
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When you share your knowledge via UNPAN, you
are:
 Enhancing KM capacities via UNPAN IT
tools;
 Being highly recognized and appreciated
by the UN GA,ECOSOC and the worldwide
public users.
http://www.UNPAN.org/DPADM/
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Way forward
http://www.UNPAN.org/DPADM/
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Web Evolution
Web 1.0: Webpage to Webpage with Hyperlinks
Web 2.0: Person to Person through Social Media
Web 3.0: Data to Data with Linked Data
Approaching Web 3.0
 Age of Big Data: in explosion in the quantity and diversity
of high frequency digital/machine-readable data
http://www.unpan.org/dpadm/
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Big Data – Some Features
 Digitally Generated – as
opposed to being digitized
manually
 Passively Produced – by a
product of our daily lives
 Automatically Collected – by
a system
 Geographically or Temporally
Trackable – mobile phone
location data or call duration
time
 Continuously Analyzed –
information relevant to
human well-being and
development and can be
analysed in real time
http://www.unpan.org/dpadm/
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Tell me who your friends are…
…and I will tell you who you are!
Reflection of Big Data in
Public Sector is
Open Government Data
“How many Ministers in the world are Female with
Masters Degree and under 50 years old?”
Our Work on Open Government Data
http://www.unpan.org/dpadm/
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Thank you