Manage Project Communications
Unit Guide
Diploma of Project Management 17872
Qualification Code BSB51507
Unit Code BSBPMG507A
BSBPMG507A Manage Project Communications
Units of Study – Diploma
Units in the Diploma of Project Management
BSBPMG501A
Manage Application of Project Integrative Processes
BSBPMG502A
Manage Project Scope
BSBPMG503A
Manage Project Time
BSBPMG504A
Manage Project Costs
BSBPMG505A
Manage Project Quality
BSBPMG506A
Manage Project Human Resources
BSBPMG507A
Manage Project Communication
BSBPMG508A
Manage Project Risk
BSBPMG509A
Manage Project Procurement
BSBPMG507A Manage Project Communications
Manage Project Communications
On completion of this unit you will –
– be able to link people, ideas and information at all stages in the
project life cycle, and
– ensure the timely and appropriate generation, collection,
dissemination, storage and disposal of project information
through formal structures and processes.
• This unit is Ungraded which means that you will be found
Competent or Not Yet Competent based on the
completion of the assessment activities and the evidence
of competency provided.
BSBPMG507A Manage Project Communications
Elements of Competency
•
Each unit of study is composed of elements of
competency
•
Manage Project Communications comprises 4 elements
of competency –
1.
2.
3.
4.
•
Plan communication processes
Manage information
Manage project reporting
Assess communication management outcomes
Elements of competency are further broken down into
performance criteria, these can be found on the next
slides
BSBPMG507A Manage Project Communications
1. Plan communication processes
1. Information requirements are identified, documented
and analysed, with input from stakeholders and
guidance of a higher project authority, as the basis for
communications planning
2. Within delegated authority, an agreed communications
management plan is developed to ensure clarity of
understanding and achievement of project objectives
throughout the project life cycle
3. Designated project management information system,
structure and procedures are established and
maintained to ensure the quality, validity, timeliness and
integrity of information and communication
BSBPMG507A Manage Project Communications
2. Manage information
1. The generation, gathering, storage, retrieval, analysis
and dissemination of information by project staff and
stakeholders is managed within established systems
and procedures to aid decision making processes
throughout the project life cycle
2. Designated information validation processes are
implemented, modified, monitored and controlled to
optimise quality and accuracy of data
3. Agreed communication networks between project staff,
client and other stakeholders are implemented and
maintained to ensure effective communications at
appropriate levels throughout the project life cycle
BSBPMG507A Manage Project Communications
3. Manage project reporting
1. Communication and information management system
problems are identified and reported to a higher project
authority, and agreed remedial actions are implemented
to ensure project objectives are met
2. Customer relationships are maintained within
established guidelines to ensure clarity of
understanding of objectives and to reduce conflict
throughout the project life cycle
BSBPMG507A Manage Project Communications
4. Assess communication management
outcomes
1. Finalisation activities are conducted to ensure agreed
ownership of, and responsibility for, information
collected
2. Project outcomes are reviewed to determine the
effectiveness of management information and
communications processes and procedures
3. Lessons learned and recommended improvements are
identified, documented and passed on to a higher
project authority for application in future projects
BSBPMG507A Manage Project Communications
Associated Readings
• Mandatory –
• PMBOK Chapter 10 – 10.1, 10.2, 10.3, 10.4 and 10.5
• Recommended –
 Diploma Skills Kit – Manage Project Communications
 Learning Guide 1 – Define Project, page 6
 Learning Guide 2 – Develop Project Plans, pages 14 and 15
 Learning Guide 3 – Administer & Monitor Project, pages 11 and 12
 Learning Guide 4 – Finalise Project, pages 6 and 7
 Learning Guide 5 – Review Project, pages 2 to 8
BSBPMG507A Manage Project Communications
Team Assignment Criteria
Team Assignment
Components
Marks
Basic Competency
Higher Competency
Stakeholder Identification
5
Stakeholder Analysis Matrix
detailing major stakeholders
One stakeholder management
strategy per stakeholder
Stakeholder Analysis Matrix
detailing extensive internal and
external stakeholders
Several stakeholder management
strategies per stakeholder
Stakeholder Analysis
8
Power and Interest Grid with
basic rationale for stakeholder
placement
Power and Interest Grid with
detailed rationale for stakeholder
placement
Communication Matrix
7
Communication Matrix covering
major stakeholder
Includes – Target audience,
Messenger, Purpose,
Media/Channel, Frequency
Communication Matrix covering
extensive internal and external
stakeholders
Several different media and
channels considered for each
stakeholder
Project Performance
Reporting
5
Mock up of a Project Status
Report
Template for Steering Committee
Meeting presentation
Total
25
BSBPMG507A Manage Project Communications
19.5 to 25
25.5 to 30
Individual Assignment Criteria
Individual Assignment
Components
Marks
Stakeholder Identification
10
Stakeholder Analysis Matrix
detailing major stakeholders
One stakeholder management
strategy per stakeholder
Stakeholder Analysis Matrix detailing
extensive internal and external
stakeholders
Several stakeholder management
strategies per stakeholder
Stakeholder Analysis
10
Power and Interest Grid with basic
rationale for stakeholder placement
Power and Interest Grid with detailed
rationale for stakeholder placement
Communication Plan
10
Communication Plan covering
major stakeholder
Communication Plan covering
extensive internal and external
stakeholders
Project Performance
Reporting
10
Mock up of a Project Status Report
Template for Steering Committee
Meeting presentation
Communications
Management Procedures
20
Basic Communication Management
Procedures including standards,
escalation processes, version
control, process to update the
Communications Plan
Advanced Communication
Management Procedures including
Glossary of Terms, Flowcharts for
communication, communication
constraints and polcieis
50
32.5 to 42
Total
Basic Competency
BSBPMG507A Manage Project Communications
Higher Competency
42.5 to 50
Best wishes for your studies
Northern Beaches TAFE and the
Business and Commerce Business Line of the
Northern Sydney Institute
wish you success in your studies!
BSBPMG507A Manage Project Communications