Future management
is integrated
A brief for top management
Prepared by the Institute of Quality Assurance
Integrated Management Special Interest Group
Introduction
The presentation will cover:
 Current World trends
 Evolution in approaches to management
 What integrated management is
 What is driving integrated management
 The benefits
 The leadership challenge
2
The World is integrating
 Markets
 Communications
 IT Systems
 Currencies
 Professional bodies
 Services, Manufacturing and
technology
 Transport systems
Would management
benefit from an
integrated and
joined up thinking
approach?
3
Evolution of Management
Performance
Integrated
Stakeholder
Informed
Quality
Control
Quality
Assurance
Total Quality
Management
Time
4
What is integrated management?(1)
Integrated management is a holistic,
optimal and least action approach to
managing an organisation that equitably
takes account of:
 the total business process (core + support +
contingency)
 all types of potential gain and loss
 all stakeholders
5
What is integrated management?(2)
Space or time is not perceived as a barrier
which naturally results in sustainable
processes.
Integrated Management is often referred to as:
 Joined up thinking
 Smart working
6
Where can it be applied?
Everywhere including:
 Conduct of the business process
 Management system (formal rules and guidance)
 Organisation culture
 Managing the knowledge base
 Corporate leadership
 Stakeholder relationships
 Promoting and safeguarding human consciousness
7
I.M. Drivers (1 – 4)
8
I.M. Drivers (5 – 8)
9
I.M. Drivers (9 – 12)
10
Overall Benefits (1 - 4)
1. More concise minimalist management system with
all aspects adding value without redundancy
2. Enhanced communication through simplicity and
uniformity
3. Easier compliance, less violations, greater
employee participation and ownership leading to
stress reduction and better utilisation of creativity
4. Better quality/risk issues conflict resolution and
management
11
Overall Benefits (5 - 8)
5. Enhanced stakeholder understanding and
satisfaction
6. Accelerated training and reduction in training
needs
7. Reduced monitoring (audits/inspections) including
certification surveillance
8. Improved management and process transparency
leading to more efficient and effective
management review and action planning
12
Overall Benefits (9 - 12)
9. Faster change dynamics supporting optimal
organisational evolution
10.Better implementation and return from initiatives
such as the Business Excellence Model, TQM,
Investors in People, 6 Sigma, ISO standards &
regulations etc.
11.Enhanced competitiveness & business security
12.Increased profitability through lower costs,
improved productivity and creativity
13
Vision of an
integrated management future
(1)
 Gain (quality) maximised and loss (risk)
minimised
 Stakeholders that are mutually aware they are
being treated equitably, with no group gaining at
the unfair expense of another
 Fully sustainable operations
 Uniformity and diversity coexisting
14
Vision of an
integrated management future
(2)
 Objectives achieved through least action
 Efficient, effective and creative employees
 Fully inclusive, nurturing, fulfilling and stress
free working environment
 Minimalist and user friendly management
system
15
The Leadership Challenge
what actions are required?






Integrated vision and commitment
Integrated mission and strategy
Integrated action plan
Management of change team
Resources and an agreed budget
Knowledge (internal or external)
16
Conclusion
Take an integrated management
approach to remain efficient,
effective, agile, resilient and
competitive
to become or remain
World Class
17
CQI Integrated Management
Special Interest Group
 Established to provide a focus for exchange and
dissemination of best integrated management (IM)
practice
 Is open to anybody who is interested in the
integrated management and integrated management
systems
 Web site is
http://www.thecqi.org/Community/Special-InterestGroups-SIGs/Integrated-Management-Group/
18