232.Mar-2011-Stakeholder

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ASQ Portland

Tool of the Month for March 2011

Stakeholder Analysis

Presented by Ed Theiss

Why Do I Care About Stakeholders?

Do you agree with the following?

I know who supports or is impacted by our project.

I know who doesn’t support the effort.

No one will be surprised by what we are doing.

Everyone will be onboard with the solution.

Or Will They?

Why Stakeholder Analysis?

The

goal

of Stakeholder Analysis is to develop a strategic view of the human and institutional landscape, and the relationships between the different stakeholders and the issues they care about most.

Stakeholder Analysis deliverables…

Who

your Stakeholders are.

• What your Stakeholder

Needs

• If they

Support

are.

your efforts, oppose them or are sitting on the fence.

• How much and what type of

Influence

• And how much

Effort

they require.

• A

Plan

they have.

to manage Stakeholder communication

These deliverables will affect the success of your Quality efforts!

Two Views

Stakeholder Power

Interest Grid

For further information, contact:

Ed Theiss, ASQ CQE & CSSBB at ektheiss@yahoo.com

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