KSS Webinar and Open Discussion
July 31, 2013
What we’ve heard so far
Last week we discussed best practice models and lessons
learned
This week we want to hear from you what kinds of products,
services the Center should support?
What kinds of outputs and outcomes should we aim to achieve?
You’ve already made some great suggestions
How do we approach this question so that we hear from all of
the stakeholder communities?
What we’ve heard so far
Last week Richard suggested that we consider developing profiles
of our five stakeholder groups
This was a great idea because we are likely to make assumptions
and these assumptions may be based on the wrong perspective
And we’re likely to see each stakeholder group as a simple single
entity rather than a complex community with diverse interests
Should the working groups begin by preparing a profile of the
stakeholders they represent? Should this be the basis of defining
products and services?
Communicating with Stakeholder Groups
It follows from Rosemary’s suggestion that we must
understand the stakeholder groups before we can talk with
them about the value of the Center
Their expectations may be comparable to other stakeholder, but
they may talk about it in a different context
Their expectations may be entirely different
Understanding the stakeholders is Task #1
The Academy
(Teaching, R&D,
Advocacy, Advising,
Innovation
Knowledge Sharing)
Civil Society
(Cultural, civic, religious, and
community organizations)
Business and Industry
(Knowledge enriched
processes, expertise,
competitive role in market)
Technology R&D
(R&D, Consulting,
Sales & Marketing,
Customer Feedback)
Labor Force
(Learning, Skills Development,
R&D, Innovation)
The Center’s Five Stakeholder Groups
What do we mean by Knowledge
Sciences?
We also heard another question throughout the dialog – what
do we mean by knowledge sciences?
I can answer from my perspective and the perspective of our
Kent State University curriculum and program
There are two ways to answer this question
First, by discussing the goal of knowledge sciences
Second, by defining the 10 facets – what we call a
Knowledge Management Competency Wheel
Goal of Knowledge Management
According to Bollinger and Smith …
“The objective of knowledge management is [to] make
the organisation act as intelligently as possible and
realise the best value from its knowledge assets, i.e.
create a learning organisation that is capable of
measuring, storing and capitalising on the expertise of
employees to create an organisaiton that is more than
the sum of its parts”.
[Managing organizational knowledge as a strategic asset, Journal of
Knowledge Management Vol. 5, No. 1, p 8-19]….
Ten Facets of Knowledge Management
(Competency Wheel)
Five Pillars as Context
Learning and
Teaching
Advising and
Consulting
Advocacy
Research and
Development
• Virtual & Onsite
Institutes
• 1-on-1 Business
Engagements
• Knowledge
Management
Standards
• Exploratory
Knowledge
Research
• Annual
Symposia
•Research
Partnerships
•Applied
Research
•Webinars and
Seminars
• Sector Wide
R&D
•Semantic
Standards
Development
• Skills Building
Workshops
•Faculty Learning
• Student
Learning
•New Course
Development
• IndustryAcademia
Learning
• Business Focus
Groups
•Business
Community
Engagements
• Business
Requirements &
Needs
Promotion
• Knowledge
Challenge
Markets
•Knowledge
Economy
Projects
• Semantic
Practice Teams
•
Outreach
and
Partnership
•New
Technologies
Reviews &
Evaluations
• Semantics
Funded R&D
• Visiting
Scholars
Program
•Developing new
IC accounting
methods
Knowledge Sciences Center Five Pillars
•Social
Networking
• Targeted
Problem
Solving
•Student
Projects
•Convening
Community
Groups
• Business and
Funding
Proposal
Development
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