KSS Webinar and Open Discussion
July 31, 2013
What we’ve heard so far
 Last week we discussed best practice models and lessons
learned
 This week we want to hear from you what kinds of products,
services the Center should support?
 What kinds of outputs and outcomes should we aim to achieve?
 You’ve already made some great suggestions
 How do we approach this question so that we hear from all of
the stakeholder communities?
What we’ve heard so far
 Last week Richard suggested that we consider developing profiles
of our five stakeholder groups
 This was a great idea because we are likely to make assumptions
and these assumptions may be based on the wrong perspective
 And we’re likely to see each stakeholder group as a simple single
entity rather than a complex community with diverse interests
 Should the working groups begin by preparing a profile of the
stakeholders they represent? Should this be the basis of defining
products and services?
Communicating with Stakeholder Groups
 It follows from Rosemary’s suggestion that we must
understand the stakeholder groups before we can talk with
them about the value of the Center
 Their expectations may be comparable to other stakeholder, but
they may talk about it in a different context
 Their expectations may be entirely different
 Understanding the stakeholders is Task #1
The Academy
(Teaching, R&D,
Advocacy, Advising,
Innovation
Knowledge Sharing)
Civil Society
(Cultural, civic, religious, and
community organizations)
Business and Industry
(Knowledge enriched
processes, expertise,
competitive role in market)
Technology R&D
(R&D, Consulting,
Sales & Marketing,
Customer Feedback)
Labor Force
(Learning, Skills Development,
R&D, Innovation)
The Center’s Five Stakeholder Groups
What do we mean by Knowledge
Sciences?
 We also heard another question throughout the dialog – what
do we mean by knowledge sciences?
 I can answer from my perspective and the perspective of our
Kent State University curriculum and program
 There are two ways to answer this question
 First, by discussing the goal of knowledge sciences
 Second, by defining the 10 facets – what we call a
Knowledge Management Competency Wheel
Goal of Knowledge Management
 According to Bollinger and Smith …
 “The objective of knowledge management is [to] make
the organisation act as intelligently as possible and
realise the best value from its knowledge assets, i.e.
create a learning organisation that is capable of
measuring, storing and capitalising on the expertise of
employees to create an organisaiton that is more than
the sum of its parts”.
 [Managing organizational knowledge as a strategic asset, Journal of
Knowledge Management Vol. 5, No. 1, p 8-19]….
Ten Facets of Knowledge Management
(Competency Wheel)
Five Pillars as Context
Learning and
Teaching
Advising and
Consulting
Advocacy
Research and
Development
• Virtual & Onsite
Institutes
• 1-on-1 Business
Engagements
• Knowledge
Management
Standards
• Exploratory
Knowledge
Research
• Annual
Symposia
•Research
Partnerships
•Applied
Research
•Webinars and
Seminars
• Sector Wide
R&D
•Semantic
Standards
Development
• Skills Building
Workshops
•Faculty Learning
• Student
Learning
•New Course
Development
• IndustryAcademia
Learning
• Business Focus
Groups
•Business
Community
Engagements
• Business
Requirements &
Needs
Promotion
• Knowledge
Challenge
Markets
•Knowledge
Economy
Projects
• Semantic
Practice Teams
•
Outreach
and
Partnership
•New
Technologies
Reviews &
Evaluations
• Semantics
Funded R&D
• Visiting
Scholars
Program
•Developing new
IC accounting
methods
Knowledge Sciences Center Five Pillars
•Social
Networking
• Targeted
Problem
Solving
•Student
Projects
•Convening
Community
Groups
• Business and
Funding
Proposal
Development