Chapter 7
Conflict
Resolution
Lesson 3
Resolving Conflicts
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 conflict
resolution
A life skill that involves solving a disagreement
in a way that satisfies both sides
 win-win
situation
An agreement or outcome that gives each party
something it wants
 mediation
A process in which a third person, a mediator,
helps those in conflict find a solution
 compromise
An arrangement in which each side gives up
something to reach a satisfactory situation
In this lesson, you will learn to
 demonstrate effective skills for resolving conflicts.
 recall the steps of the mediation process.
 identify traits of a good mediator.
Sequencing
Explain the order in which the steps in the T.A.L.K. strategy
should be carried out.
Finding Constructive Solutions
Conflict resolution is a constructive approach to
dealing with any conflict.
conflict resolution A life skill that involves solving a disagreement
in a way that satisfies both sides
Conflict Resolution
T
Take a time-out.
A
Allow each person to tell his or her side.
L
Let each person ask questions.
K
Keep brainstorming.
Conflict Resolution: Win-Win Outcomes
When the T.A.L.K. strategy is used, a win-win
solution is possible.
win-win solution An agreement or outcome that gives
each party something it wants
A Need for Mediation
Mediation can help if you and the other person
cannot reach an agreement.
mediation A process in which a third person, a mediator,
helps those in conflict find a solution
A mediator can be an adult or a student.
The Mediation Process
A mediator will steer both sides toward a
compromise.
compromise An arrangement in which each side gives up
something to reach a satisfactory solution
The Mediation Process
Steps in the Mediation Process
1.
The parties involved in the conflict agree to seek an independent
mediator.
2.
The mediator hears both sides of the dispute.
3.
The mediator and the parties work to clarify the wants and needs
of each party.
4.
The parties and mediator brainstorm possible solutions.
5.
The parties and mediator evaluate each possible outcome.
6.
The parties choose a solution that works for each of them.
The Mediation Process
Traits of a good mediator are:
Good communication skills
Good listening skills
Fair and neutral
Effective problem solving skills
Peer Mediation
Many schools have peer mediation programs.
Teens are often good mediators because they can
put problems into words that other students
understand.
Lesson 3 Review
What I Learned
Vocabulary What is compromise? How is it used in
conflict resolution?
Lesson 3 Review
What I Learned
Recall What are the four steps in the T.A.L.K. strategy?
Lesson 3 Review
What I Learned
Identify Name a skill or value that an effective mediator
has.
Lesson 3 Review
Thinking Critically
Apply Think about an actual conflict you experienced.
Then explain how the skill of conflict resolution helped or
could have helped you reach a solution.
Lesson 3 Review
Thinking Critically
Evaluate Can learning peer-mediation skills be useful to
teens even if they are not interested in becoming peer
mediators? Why or why not?
End of
Chapter 7
Conflict
Resolution
Lesson 3
Resolving Conflicts
Click for:
>> Main Menu
>> Chapter 7 Assessment