This presentation…
• …is a starting point to help you present isoTracker as a
solution to your organisation
– Please add, delete or change any content
• If you have questions about Lennox Hill’s business or
isoTracker’s benefits, please fill out the form on
http://www.lennoxhill.co.uk/contact-us.html to contact us
at any time
Software Recommendation
for YOUR ORGANISATION
isoTracker
Quality Management Software
Our Needs (add/delete as required)
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Version control documents, electronically review and approve
Log, review and investigate complaints
Audit critical processes, identify gaps and resolve
Assess jobs against competencies, identify gaps and re-assess
Record non-conformances and route into CAPA
Receive email task notifications and reminders
Downloadable reports that can also be added to
Competitively priced and easy-to-use solution
SOLUTION OVERVIEW
isoTracker
• Designed for small & medium sized enterprises (<500
employees)
– Easy-to-use, quick to set up and competitively priced
– Meets requirements of ISO 9001:2008
• Web-based software
– Nothing to install, accessible through any web browser
– Security guaranteed with encryption and back-ups
– Upgrades are included and happen automatically
• Quality Management System
– Control Documents, Manage Complaints, Schedule & Run Audits,
Assess Staff for Competency
– See same information from any location
– Full record of each activity
Lennox Hill Ltd – Vendor Information
• Parent company: Lennox Hill Ltd
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In business since 2005
Privately owned company headquartered in London, UK
Technical team in Madurai, Tamil Nadu, India
Marketing team in Cape Town, South Africa
• isoTracker quality management software
– Launched in 2007
– Over 1,000 paid users as of December 2014
– Worldwide customer spread from Adelaide (Australia), Johannesburg
(South Africa), Lagos (Nigeria), Nottingham (UK), Dublin (Ireland),
Newark (USA), Houston (USA) to Los Angeles (USA)
– New updates are included in subscription and rolled out every 5-6
months
Modular application – Key Features
Document
Control
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Version control
Electronic approval
Restrictive access
Full history
Archive old versions
Define jobs
Identify Competencies
Build & run tests
CAPA
Re-evaluate
Complaints
Management
Competency
Testing
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Internal, Process or Supplier
Saved Standard Checklists
Schedule Recurring audits
CAPA
Full history
Audits
Record & Track
Investigate
Root cause analysis
CAPA
Inform complainant
Ease-of-Use
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Designed for non-techies therefore simple and intuitive
Simple set-up that requires little training
Exceeds requirements of ISO 9001 & ISO 14001
Gradual increase of features as we request them
Technical Support
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Webinar training which can be repeated at each renewal
Email support with response within 1 business day
Extensive online tutorials
Extensive help documentation
Data safety and security
• Documents and key information encrypted
– SSL encryption can also be added
• Automatic daily backups
– All isoTracker data is backed up every day
• Documents can be downloaded onto disk
– Data can also be extracted into Excel
• Proactive vendor security team
– Monitors security bulletins & updates servers as required
Pricing
• Flat annual subscription fee
– Starting at GB£ 317 (US$ 539) for 1 module with 5 users (+ system
admin)
– Equivalent to GB£ 0.14 (US$ 0.25) per user per day
• No set-up fees and no training fees
• Software upgrades included
• Email support included
The real cost of software
Competitive Software
40%
95%
Software Licence
Subscription Fee
5%
Implementation
All Other Costs
25%
Hardware
IT Staff
Maintenance & Training
15%
10%
10%
HIDDEN COSTS
Return on Investment (ROI)
• With an implementation time measured in hours rather than
days or weeks for other software we will experience with
isoTracker a very hard to beat Return on Investment
• Their ROI calculator can be requested on
http://www.lennoxhill.co.uk/roi-calculator.html and will help
us demonstrate the ROI for using isoTracker
FEATURE DETAILS
Document Control
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Automatic Revision Control ensures
that only the latest version of a
document is viewable. Prior versions
are automatically archived
Electronic Approvals with recording
of exact details of the approver plus
date & time and comment at approval
Restrictive Access ensures that
viewing, editing, approving of
documents and archive access is
assigned on a “need to basis”
Automated Routing ensures that
document cycle time is reduced at
each stage until publishing
Audit Trail provides a detailed, time
stamped, user identified history of all
activity on a document
Review Reminders ensure that all
documents are regularly kept up-todate
Document Control Flow
Customer Complaints
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Log Complaint using pre-loaded
record of customers, products,
process & suppliers. Assign severity
level and attach documents
Review & Assign Complaint
comparing current complaint to prior
complaints of similar characteristics.
Assign responsibility
Investigate complaint by assigning
tasks to individuals with required due
dates . Record Non-Conformance and
Root Cause with Importance level
Issue CAPA requests with reply due
dates. Automatically escalate if due
dates are missed. Accept and close
once satisfied with required action
and proof of action
Close Complaint by assigning to
independent individual. Warning
message if CAPA request still open
Feedback request automatically
emailed to complainant
Audits
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Create Internal, Process, Supplier or
Third Party Audits
Construct Checklists using saved
checklists or build from scratch
Schedule Audits and view calendar of
future audits by Auditor. Issue
reminders prior to audit start date
Scoring flexibility with Pass/Fail or
flexible Numeric Grading rules
Run Audit online by entering results
directly into the checklist.
Alternatively, extract checklist and
upload results
Identify Non-Conformance and Root
Cause with importance level. Assign
CAPA requests with required due
dates. Automatically escalate if due
dates are missed.
Do the Audit Report and select an
Audit Opinion. Solicit feedback from
the auditee
Competency Testing
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Create Competencies and assign them
to Job Roles and Individuals
Build Tests for each Competency.
Tests may be various multiple choice
or answer entry
Schedule Assessments and select the
relevant tests for the required
competencies. Notify trainee prior to
start of assessment
Run Assessment directly from the
trainee’s account. Tests results
automatically calculated with overall
assessment graded by Trainer.
Identify Non-Conformance and issue
CAPA requests with reply due dates.
Automatically escalate if due dates
are missed.
Keep Assessment Records and
schedule follow-up assessments
User Administration
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Named Users each with a unique
username password combination
Forgot Password feature that
automatically re-assigns and emails
new password
User Lockout when the incorrect
password is used a specified number
of times
Assign Responsibility to each user
based on whether they should have
administrative roles to the various
modules
Encryption of all the important user
information
CUSTOMER COMMENTS
What do other customers say…
Keeping on top of Document Control was always difficult and time consuming - but not
anymore!
The Queen Elizabeth Hospital King's Lynn NHS Trust, UK
Unlike other products we have looked at isoTracker is not complicated by unnecessary
layers of functionality and has proved easy to tailor to suit our own work practices.
Murphy & Son Ltd, UK
isoTracker has provided us with an easy-to-use and cost effective document management
system, replacing a cumbersome paper-based system. We believe that this will allow us
to maximise the benefits of our management systems, and ensure documentation is
consistently maintained in a up-to-date state.
Sichem L.L.C., Abu Dhabi
…important to maintain tight control over policies in a dynamic and intense clinical
environment…becomes simple when documents are managed by reliable, very easy-touse and well supported software, such as isoTracker.
Flax Bourton Public Mortuary, Bristol, UK
Learn More about isoTracker
• Get an instant Free 60-Day trial account
– No obligation, no credit card required.
– Free support including Web Demo
– Sign-up now at http://www.lennoxhill.co.uk/salesform/confirm.html
• More information:
– Online Demos: http://www.lennoxhill.co.uk/online-demonstrations.html