Cisco 7800 Series IP Phone Training
CNS Telecommunications
PHONE: 352-273-1234
Cisco 7821



2 Button Phone
Buttons may be configured as combination of 1 Line &
1 Speed Dial, Busy Lamp Field or Call Pickup
Up to 2 lines
Cisco 7841



4 Button Phone
Buttons may be configured as combination of Lines,
Speed Dials, Busy Lamp Fields or Call Pickups
Up to 4 lines
Cisco 7861




16 Button Phone
Buttons may be configured as combination of Lines, Speed
Dials, Busy Lamp Fields or Call Pickups
Removable paper insert to update programmable buttons
Up to 16 lines
LCD Display




Displays line appearances and speed dials
Provides features such as date, time, calling party
name, calling party number, number dialed
Soft keys for added features
Icons depicting call status
Phone Features


LIGHT ON HANDSET - Indicates message waiting and flashes when a call
is incoming
NAVAGATION PAD/SELECT BUTTON



VOLUME





Scrolls between calls
Scrolls Through Contacts & Applications
Controls ringer & incoming caller (auto save)
Silences the ringer on an incoming call (press left side once)
HEADSET – Built-in headset port (back of phone) – Headset Button
MUTE - Only “mutes” your side of call (you can still hear caller)
Note: when mute is on button will be lit
SPEAKER – Toggles speakerphone on/off
Note: When speaker is on button is lit
Feature Keys

Messages – Direct access to voice mail

Contacts – Opens/closes the Directories Menu




IPhone Directory
Personal Directory
NOTE: Calls can be placed from directories (must edit if off campus calls)
Applications – Opens/closes Applications Menu - access to
call history, user preferences, phone settings & phone model Information





Call History– (set contrast)
Preferences – (set ringtone & contrast)
Accessories
Phone Information
Admin Settings
Phone Buttons
Hold/Resume – Places active call on hold – Resumes a held call
Programmable Feature Button
Lines appearance, Speed Dials, Busy Lamp Fields Call Pickups
Color Indicators - Green/Steady - Active Call- Green/Flashing - Call on Hold

Red/Steady – Line in use – Red/Flashing – Remote Line on Hold
Amber/Steady – DND active or logged in Hunt Group
Amber/Flashing – Incoming Call
Conference – Use to Create a conference call
Transfer - Use to transfer a call
SoftKey
- Enabled
SoftKey options shows up as icons on phone screen
Soft Keys



Four soft keys that guide users through call
features and functions
On screen display changes based on operation
you are doing
Not all soft keys apply to our system
On Hook – Soft Keys

1-Redial

2-New Call – Press to get dial tone

3-Fwd All





With phone on hook:
Press key
Dial number to which you want phone forwarded (display
will show ‘To XXXXX’)
To remove, press Fwd Off once
4-Blank or More
Off Hook – Soft Keys

First screen





1-Redial
2-Cancel
3-Fwd All
4-more (takes you to 2nd screen)
Second screen




1-Pick up
2-GPickup
3-Meet Me
4-more (takes you back to 1st screen)
On a Call – Soft Keys

First screen





1-Hold
2-Details
3-End Call
4-more
(takes you to 2nd
screen)
Second screen





1-Transfer
2-Park
3-Conf
4-more (takes you to
3rd screen)
Third screen





1-Select
2-Join
3-Blank
4-more (takes you
back to 1st screen)
Note: Soft Keys
configuration may differ
depending on what is
programmed on user’s
phone
On Hold – Soft Keys

First screen





1-Resume
2-Details
3-New Call
4-more (takes you to 2nd screen)
Second screen




1-Select
2-Join
3-blank
4-more (takes you to 1st screen)
PHONE SCREEN ICONS
ll Call on hold/Resume Call
Off -Hook
Incoming Call
On-hook
Missed call
Connected Call
Received Call
Shared lines in Use
Speed Dial Line
Call Functions
This overview will show how to:
ANSWER A CALL
TOGGLE BETWEEN CALLS
TRANSFER A CALL
CONFERENCE CALLS
ANSWER A CALL
There are several ways to answer a call
 Pick up receiver
 Press speaker button
 Press Answer soft key
 If you are using a headset, you must press
Answer soft key
 Press line button
ANSWER WHILE ON EXISTING CALL
(Toggle)










Press the
blinking line button when you are on a call and another
call comes in
No need to put first call on Hold (the phone will do it for you)
The call you are on Caller Id shows steady
The call on hold will show the
blinking line button & Call 2 of 2 at
top of screen
If you need to put the 2nd call on hold - Press the hold soft key or hold
button – top of screen will show call 2 of 2
To see both calls on hold press the
blinking line button
You can toggle between calls with the
(up/down) Navigation Button
or Press the Swap Soft Key
To select the call you want back – Press Resume soft key
Press EndCall soft key when you want to hang up from the call you’re on
Press Resume to Retrieve the other call
CALL TRANSFER
To transfer a call from your line to another line
 Press
button or Transfer soft key
 Dial number




If you wish to announce the call, stay on the line.
If no answer or call is rejected, press End Call then
Resume.
Press
button or Transfer soft key
Example to direct transfer to 392-1234

Press
Dial 21234 Press
CONFERENCE CALLS






Dial number (or from existing call)
Press more then
Conference Button or
Conf soft key – Dial second number – it answers
Press
Button or Conf soft key
Press more then
Button or Conf soft key –
Dial third number - it answers
Press
or Conf soft key
Repeat these steps – you may add up to 5 people
Questions?

More info:


http://telecom.cns.ufl.edu/
Phone: 352-273-1234
Thanks for your attendance !
Created by: Rosa Jacksonjrwilk@ufl.edu
Last updated: 07/31/2014