Understanding how relationships impact outcomes Define Relationship Relationship: “Connection: a significant connection or similarity. Behavior or feelings towards someone else: way we behave toward or feel about each other.” bing.com search Rapport; bond; liaison; link…… How do you define relationship within your organization? Definition of Process Mapping Well….look this one up and you will get a variety of definitions and classes you can take: ehow.com has the simplest definition: “Process mapping is a technique where a business process or workflow is converted into a visual, step-by-step diagram. Process mapping is used to better understand an existing process and to help develop a more effective one. The goal of process mapping is to improve business results.” Read more: http://www.ehow.com/facts_6020953_definitionprocess-mapping.html#ixzz2r3nevaZg Businesses are still struggling to understand Process Mapping What Are You Talking About? I looked at the concept of process mapping and relationships and how they impact each other. Relationship maps in business focus on the impact of functions on other functions or groups. I look at how our “relationships” also impact our results. We have Organization Charts in place and Flowcharts for processes or goals, but how do these affect the relationships or how do the relationships affect them? Charts is Charts! Organization Charts are great at giving us the “chain of command” or who’s who. Where are the customers in the chart? What does the organization truly do? What are the relationships? Flowcharts are great at laying out the chain and show us the sequence of processes. What impact do relationships have? Is there room for flexibility? What Are Charts Good For? They are great for visual learners. Can give us a “road map” or direction in completing a goal or task. Can increase communication and create a common reference point. They can show how you want work done in your organization. What about the personalities behind the charts? What about the interactions required to move through the charts? Activity “Gumdrops and Noodles” Yay! We get to play! + Why did we do this? = What Will Relationship Mapping Produce? Reduced: redundancy, burn-out, strained relationships, confusion, non-value processes….. Increased: empowerment, communication, understanding, productive conversations, desired outcomes……. More satisfied customers because of improved processes and desired outcomes. What is our goal? Current number of charter schools in Colorado – 184 serving 82,999 students. Why? “Tennis Everyone!” From my book “Tennis Everyone!” An Empowering Way to Improve Your Interactions with Others: “The teachers, administrators, parents, community, government and students all want the same thing. All the players……children to get educated and become productive citizens…..” “What if everyone looked at the goal from the other players’ perspectives?” Do we truly understand our parallels with each other? Systematic In Our Approach To be systematic is to be well organized and using a method for organization. It also means to be thorough, regular and procedural. In your current position, do you analyze your relationships with the other stakeholders? Do you have a process to understand the impact? What methods or programs do you utilize to improve your interactions with others? To communicate your vision? Basic Charting Example……………… 1. Identify our group 1. Generate Purpose 2. What are our outcomes 3. Who is our customer 4. What are our inputs/resources 5. Who supplies the inputs 6. What about in our group-inputs and outputs 7. Other Impacts: 1. Commodity 2. Interactions and Actions Homework Over the next 2 weeks: 1. Observe the interactions and conversations amongst one group. Keep a journal or a log if possible-make some notes. Analyze the time spent on the purpose, vision or goal. 2. Pick a supplier and input. (Or your commodity – the student) Use the following questions and contact them or analyze yourself. Do they know your vision or goal? What your focus is? 2. What outcomes are they seeking? 3. What are your needs –vs- their needs? Look at your flowchart for the goal you are analyzing. How are the relationships? 1. Contact www.thetajlgroup.com Go to the Resources Page and Click on “MS CTE Winter Forum” to get highlights from this session. Thanks for attending – Go rock your relationships!