Cisco 8851 and 8861
Telephone Training
Presenter
Troy Andersen
PRESIDIO.COM
OVERVIEW
AGENDA
Overview
Phones
 Hard Phone Keys
 Soft Phone Keys
 Detailed Key Review
AGENDA
Getting Started
 Basic Features
 Advanced Features
 Voice Mail
THE PHONE
Line/feature
Keys
Message Waiting
Indicator
THE BASICS
Session
Keys
Softkeys
Back Button
Release
Button
Handset
Messages
Hold
Applications
Conference
Transfer
Contacts
Speakerphone
(hands-free)
Headset
Volume
Control
NavigationB
utton
Keypad
Mute
ADDITIONAL INFORMATION
Internal Dialing
• 4-digit internal extensions.
Local Dialing
• Inside your area code Dial 9+7-digit local number
• Outside your area code, dial 9+10-digit local number
Long Distance Dialing
• Dial 9+1+10-digit number
Emergency Services
• Dial 911
Help Desk Information
PLACING A CALL USING THE HANDSET
Lift handset and dial.
-orDial and lift handset.
PLACING A CALL USING THE SPEAKERPHONE
Press
Speakerphone
button. Dial the
number.
-orDial the number,
then press the
Speakerphone
button.
PLACING A CALL USING THE HEADSET
Press Headset
button, then dial the
number.
-orDial the number,
then press the
Headset button.
ANSWERING A CALL
Lift Handset
-orPress Headset
-orSpeakerphone
button
PLACING A CALL ON HOLD
Press Hold button.
RESUMING A CALL ON HOLD
Press the Resume
softkey.
DEALING WITH A SECOND CALL
When the
second call
comes in, you
will hear a tone
in the receiver
and the line key
will be flashing
amber.
DEALING WITH A SECOND CALL
The second call
will appear under
the first call on the
Session key. To
answer the
second call, press
the flashing
Session Key. The
first caller will go
on hold.
DEALING WITH A SECOND CALL
Do nothing –
second call
will go to
voicemail.
DEALING WITH MORE THAN ONE CALL ON
HOLD
Press the Session
key where the
caller on hold
resides. The active
call will go on hold
and the held call
will become your
active call.
TO TRANSFER A CALL
1. Press Transfer
button.
2. Dial the number.
3. Press Transfer
button or the
Transfer softkey
again to complete
the transfer.
TO CANCEL A TRANSFER
1. Press the
Cancel
softkey.
2. Then press
the End call
softkey.
3. Press the
Resume
softkey to
retrieve
original caller
Note: To transfer a caller directly into
someone’s voicemail, add a * before
their 4-digit extension number
CONFERENCE CALLS
1. While on an
active call,
press
Conference
button.
2. Call the next
party.
CONFERENCE CALL
3. When the next
party is on the
line, press the
Conference
button or softkey
to bring all parties
together.
CONFERENCE CALLS
4. You will hear
a tone and your
display will read:
To Conference.
\
TO SEE LIST OF CONFERENCE
PARTICIPANTS
While on a
conference call,
press the Show
details softkey for
a list of
Participants.
TO REMOVE A CONFERENCE
PARTICIPANT
You will be able
to remove
participants by
using the
Remove
softkey.
JOIN TWO EXISTING CALLS
1.During an active call, press the
(Conference) button.
2.Press the Session key where the
other caller is on hold.
3.You will hear a tone and your
display will show you are now
conferenced.
CALL FORWARDING
1.Press Forward all.
2.Dial the number
that will receive
your calls.
Your display will
indicate where
your phone is
being forwarded.
Note: Forward your calls to voicemail
by pressing Forward ALL and then
the
(Messages) button.
CANCEL CALL FORWARDING
To turn
forwarding off:
press the
Forward Off
softkey.
Note: Phone display returns to its
normal idle state.
TO VIEW CALL HISTORY
1.Press the
Applications key.
2.Select Recents from menu.
3.Use the
Navigation key to find
the desired log, and press Call.
4. Press softkey to return to
previous screen.
VOICE MAIL
VOICEMAIL
Voicemail indicators on your phone:
1.The red light on the handset.
2. The envelope displayed near your
extension’s primary line key.
VOICEMAIL
Press the Messages
key on your phone.
The system will prompt you
through the setup process.
VOICEMAIL


To listen to your messages from
your phone, press the Messages
key.
To listen to your messages from
another Cisco Phone on your
network, press the Messages
key, dial * + your I.D. (from initial
setup)
VOICEMAIL
To listen to your messages from
outside the office:




Dial your direct dial number
When your voice mail
greeting answers, press *
You will be asked for your ID
(your 4-digit extension)
Enter your PIN
CUSTOMIZING YOUR RINGTONES
Press the
Application Key
CUSTOMIZING YOUR RINGTONES
1. Select Settings then Ringtone.
2. Use the
Navigation key to find
a ringtone, then press the Play
softkey to play a sample.
3. Press the Set softkey to select the
ringtone for your phone.
ANY QUESTIONS?
THANK YOU FOR YOUR TIME
PRESIDIO.COM