Ease of deployment
Licensing for use by services organization
Cost
Features
A console where tests are configured and results are collected
This may be on-premises or it may be offered
as a cloud service
Several probes that generate the simulated
voice/video traffic
Hardware shipped to the datacenter
site and the several branch sites
involved in the assessment
Or available as software to install on
customer-provided PCs
Since we are most concerned about pre-deployment planning, we assume you are using a toolset that
performs an active test
However, we will discuss in this module how the Lync monitoring server can provide post-deployment
data without “sniffing”
No concern regarding PC
performance interfering with
tests
No customer equipment
required
Easier to deploy (self-contained)
No shipping/customs concerns
Faster to deploy (no shipping
delays)
Addresses security concern of
connecting unknown hardware
to network
Understand what data they generate, capture, report
Understand what services they run
We are only simulating expected future traffic based on the bandwidth planning
If a customer has already deployed Lync, the monitoring server reports can reveal many of the same
metrics as the synthetic testing tools
Reports are best interpreted in aggregate, but individual calls can be analyzed as well
After a media session is complete, the end point sends
Quality of Experience (QoE) data to home pool
The UDC agent captures this data and stores it in the LYSS
database
All media end points have these capabilities – Lync Clients,
Mediation Server, AVMCU, Edge
Look for VQReportEvent in Lync client UccApilog
These reports are based on RTCP exchanges between the
two endpoints
The UDC agent monitors all traffic that passes by
the front end service and stores it in the LYSS
database
This includes call records, diagnostic errors, invites,
responses etc.
To view this process, enable Component logging of
the UDCAgent component
Front End Server
Lync Storage Service
CDR and QoE Adaptors
CDR/QoE
Data
Replication
for HA
(Within a
pool)
Needed to write custom SQL queries
This is a good reference for understanding metrics and associated thresholds
Most in-box reports are based on pre-defined SQL Views
Conferences
ConferenceSessionDetails
Registration
SessionDetails
VoIPDetails
AudioStreamDetail
MediaLine
QoEReportsCallDetail
Session
VideoStreamDetail
The ratio of auto-generated audio data over real speech data, i.e. audio data is delayed or missed, due to network connectivity
issues
Average packet loss rate during the call
Maximum network jitter during the call
Round trip time from RTCP statistics
The amount the Network MOS was reduced because of jitter and packet loss
“Thanks for reporting your issue – do you have logs with that?”
Both diagnostic codes and media quality are collected and reported
Correlate the user’s reported issue with the associated session reported via CDR/QoE
Provides an objective view of the experience
Who else is impacted?
How often does this happen?
Why is it happening?
Understanding Deployment Health
Reviewing reports should be part of our daily operations
Gives you a snapshot of usage, quality trending, worst performing servers,
and top failures
SCOM management pack can monitor the QoE database to identify
locations preforming badly
From Users
What was wrong with this call?
Why did I see a User Facing Diagnostic (UFD)?
I was just on a call and it dropped mid stream. Why?
From Administrators
How do I read the in-box reports?
How can I determine what the value of X in a particular report means?
Where do I start?
Scenario Review
Overview – Where do I start
Scenario Review
Report – Peer-to-peer audio call
report
Scenario Review
Report – Conference call report
Scenario review
Report – Top failures