Business Social Etiquette

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Let the Confucius Institute

Introduce You to China

By Wang Xiaojun “Helen”

Confucius Institute at UWP

Prof. Xiaojun Wang (Helen)

Visiting Professor of Confucius Institute at

UWP

Prof. of South-central University for

Nationalities (Wuhan China)

Association of Charted Certified

Accountants (ACCA, UK) Affiliate

Tel: 608 – 342 – 1474

Email: wangx@uwplatt.edu

SCUN http://www.scuec.edu.cn/ http://en.scuec.net/index.php

One of six higher education institutes belonging to State Ethnic

Affairs Commission (SEAC)

More than 16000 university students

Students, faculties and staffs come from 48 ethnic groups

Tuition-free to Students majoring in ethnology

Sponsored by the Office of Chinese Language

Council International (Hanban)

Co-op of SCUN and UWP

More than 220 in the world, 42 in US

Mission and Purpose

Promote a better understanding of the Chinese language and culture among the people of the world;

Develop friendly relationships between China and other countries;

Accelerate the development of multiculturalism at the international level;

Help bring about global peace and harmony.

Kong Qiu 孔丘

Kongzi 孔子

Kongfuzi 孔夫子

Sept. 28, 551B.C. – 479 B.C.

a Chinese thinker and social philosopher

 ren 仁, humaneness

“What you do not wish for yourself, do not do to others.” filial piety, xiao, 孝

Being benevolent means to love people. The greatest benevolence is to love one’s own parents.

li 礼, ritual

Let the people with administrative injunctions and put them in their place with penal law, and they will avoid punishments but will be without a sense of shame. Lead them with excellence and put them in their place through roles and ritual practices, and in addition to developing a sense of shame, they will order themselves harmoniously.

Harmonious

Obedient

Self-aware

Hospitality

Face, 面子 mian zi

Social Networking, 关系 guan xi

Tips to Build and Manage a Guanxi Network:

The best way to strengthen a guanxi network is to stay connected.

Send small gifts or ask for small favors to keep a relationship active.

Host an occasional get-together.

Remember the major Chinese holidays and send greetings.

Get to know your colleagues' outside interests and find ways to support them, like getting tickets to a sporting event or concert.

Tips to save face:

Treat your elders and those who outrank you with respect.

Try not to show anger, and try to avoid confrontations.

Try to convey a negative answer in an indirect, gentle manner.

Do not criticize someone in public or single anyone out in a group situation. If criticism is necessary, pull the person aside and speak privately.

When reciprocating an invitation, be sure it equals the prior engagement in value.

Name

Title

Logo

Address

Phone

Number

E-mail

Two-side card

Name in

Pinyin

English

Name

Title

86 –

Country Code for China

Office Phone number

Cell Phone or

Home Phone number

Logo

Color:

Gold

Country Code

How to present business name card?

Face to face

Arm’s length

With two hands

Up-side down to your side/ Chinese language side face up

Usually exchange the card at the beginning of or at the end of initial meeting

Be well aware of Face and Hierarchy

Make sure choosing the right Chinese character

Make sure taking enough cards

How to receive business name card?

Face to face

Arm’s length

With two hands

Carefully take a look of the name and title

Don’t smile too much or laugh at the name or titles

Don’t put the business card into your purse

Don’t put the purse with the person’s card inside into back packet of your pants

Never write on the cards unless so directed

Hand-shaking

Welcome by a lined group with applauding

Reply with nodding or slightly appauding

Addressing Chinese people with respect

 last name + Official /Professional Title

General Manager Zhang, Zhang jingli last name + Mr. /Madam/Miss

Madam Li, Li furen last name + Senior / Junior

Senior Tong, Lao Tong

Be gift-wrapped in gold or red

Significant

Practical

Different value of gifts to different people

Number 8 means being rich

Gift – giving

With two hands

Usually will be declined three times before finally be accepted

Don’t expect Chinese people will open the gift in front of you

Welcome gifts:

Gifts to avoid:

Clock, song zhong

(wish somebody die)

Book, shu

(means loss)

Gifts to avoid:

Green hat, lv mao zi

(means a man’s wife has an affair with somebody else)

The number of the gift should not be four, 4

(Means death)

Gift-receiving:

With two hands

Expressing thanks

Don’t open it in front of your Chinese friend(s)

Places:

Kunlun Hotel 昆仑饭店

Beijing Peninsula Hotel 王府半岛酒店

Today’s Holiday Seafood Restaurant 今天假日

海鲜城

Beijing Muslim Restaurant 北京清真饭馆

Noble Club 乙五十六号商务会所

No.5 Houhai Bar 后海 5 号酒吧

Styles :

Chinese style

Western style

Shared Chinese Food style

Dresses : formally dress up

Time:

5-30 minutes earlier arrival

5 minutes later leave

Being late is impolite, even making host feel losing face

Seat Order: taking the seats on the left and facing the east or the entrance gate as the seat of honor identity, status and degree of relationship

If the guest of honor is not seated, other people are not allowed to be seated.

Layout of the dinner table:

Round table

Chopsticks & spoons

Bowls & plates

Shared dishes

Hot tea

Napkins

Water (!)

Drinks :

Liquor

Red wine

Juice

Yogurt /milk

Hot tea

Hot water

Dishes:

Cold appetizer

Soup

Dishes

Rice / dumplings/ noodles

Fruit

Toast:

Host to all the guests

One-on-one (!)

Toast order

Amount of liquor guests to the host

Taboos in table manner

Wrongly/inappropri ate using chopsticks

No toasting back

Picking your teeth publicly

Shared dishes

- unsanitary

Getting drunk

Wasting time

Uncontrolled smoking

Wasting food and money

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