Northamptonshire Police
Culture
Process
Structure
People
Strategy
Big Picture…
Who and what do we represent?
• Population of 640,000
• Employees –1300 Officers and 1200 Police Staff
• Remit – Policing……
Organisational Development
• Triaster
• Process
Evolution
Culture
Process
•
•
•
•
Core Skills
Leadership
Wellbeing
Talent
Management
People
OD
Interoperability
• Fleet
• Co-location
• Prevention and Structure
• Community
Protection
Regionalisation
• Police Business
Services
Strategy
• Volunteers
• Specials
• Cadets
• Policing Plan
• Mobile Data
• Agile
Working
Organisational
Learning
Command and Control Project
Custody Projects
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Systems and Lean
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Evidence Based Policing
Consultancy – Organisational
Development
Culture eats strategy
for breakfast
If you only have a hammer…
you will see all problems as nails
1+8?
Abraham Maslow
Define: What is the full scope of the process?
What is the improvement required/What is going wrong?
Measure: What is the current measure of performance?
What is needed to deliver excellent performance?
Analyse: Analysing the entire process to identify the
critical gaps in performance. Identifying the sources and
causes of variation in performance.
Improve: Develop potential solutions and design of the
improved process to address the root causes. Development of implementation plans.
Control: Determining the realised benefit and ensuring controllable performance
Clashing of cultures...
‘The Holy Grail of service
delivery/ production is to
achieve all three through
continuous improvement
and process refinement...’
Tim Ozdemir
21st Century Business
Intelligence Mechanism
Enabling fast informed
change
‘Slow down to speed up’ - Steve
Benfield, Managing Director of
Beech Consultancy
We are
here
The marketing ploy of creating
dissatisfaction with the current
position
A true organisational continual improvement model
has never had the foundation to be implemented
We are inconsistent in our approach to delivery
We are constantly trying to familiarise ourselves with
our processes
We have an inefficient ability to access corporate
knowledge
We create and rely on people who represent single points
of failure in regard to their business process knowledge
'It's not enough to do
your best, you must
know what to do and
do your best'.
W. Edwards Deming
Our restructures are based on a function follows form
approach. As our understanding of our functions should
allow us to design/redesign our form…
The vision approach
Let’s not just change the way we work,
let’s transform it by:
Creating a current single point of
reference for everything we do
Utilising it to model change and
understand its impact on people, process
and finances before we implement them
Utilising it to understand the demand on our
business…specifically our staff…
People don't buy what you do,
they buy why you do it.
Simon Sinek
Leading to a point where evidence based continual
improvement is business as usual…
Reaching a point where we truly know ourselves and
thus what it is that will allow us to improve
To make our change process becomes
a tested and modelled evidence led one
size fits all approach
The
organisation is
bigger than me
Don't quit. Never give up trying
Making a large part of our performance management
to build the world you can see,
focused on process adherence
even if others can't see it.
Listen to your drum and your
No more change for changes sake…no more change
drum only. It's the one that
just to gain evidence for career development….we can’t
makes the sweetest sound.
Simon Sinek
afford it…no more projects ‘doomed to success’…
All business processes will have owners…all aspects of
Change will be calculated and understood before
implementation
It’s not a question of whether this is a good idea…
the question is are we brave enough?
Evolution in progress…
Evolution is a process
of constant branching
and expansion
Stephen Jay Gould
Building Blocks
to transformation
Operating
Model
Estates
People and Culture
Knowledge is power.
Information is
liberating. Education is
the premise of
progress, in every
society, in every
family.
Kofi Annan
Agile Working
Mobile Technology
Business Intelligence
What is
inevitable?
?
Without accepting the fact
that everything changes,
we cannot find perfect
composure. But
unfortunately, although
it is true, it is difficult
for us to accept it.
Because we cannot
accept the truth of
transience, we suffer.
Shunryu Suzuki
Our inspiration…
Thanks for listening
If you have any questions please catch up with us over the next couple
of days at the conference
Superintendent Dave Hill
Lewis Gabb
Triaster Conference 2014
Coffee break!  until 11.20am
Business Track: A roundup demonstration of the
most beneficial Triaster Solution functionality with
Carma Cooper and Victoria Glancy
Technical Track: Getting the most Useful
Information from your Stencil and Template with John
Blight and John Goldsmith
Main conference room
Ask the experts – Communications package,
HTML5 design and TickIT+
#triaster