Your connection to the World
Aastra 5000
Telephony Services
Day 3 / Morning
. © 2008 Aastra Communications, Ltd.
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Telephony Service
Agenda
»
»
»
»
Introduction
The Basics
Main Features
Specific features
» Features for IP sets
– Dual Homing
– Voice Cyphering
– Security
– Embedded IVR
– For Hotel and Hospital
– SMDR / Ticket
. © 2008 Aastra Communications, Ltd.
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NeXspan Communication Server
Services & signalling
» IP Networking : signalling
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MOVACS : Rich homogenous telephony service for all the users
SIP : ToIP providers, i-PBX & gateways
H.323 with PHM gateway on Windows 2000 : Orange eQuant certified
» Computer Telephony Interface:
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CSTA - Contact Center : NCP
TAPI Release 3.2 : desk applications & M7480 V3,
Front office (hostels & hospitals)
VTI XML : i2052 & TWP
VTI XML : IVR & IP Conferencing
Operators/ISP
Networks
AM7450
CDR tickets
Aastra Management Portal
centers
IP
Administration
Billing
IP
NCS
IP
» Telephony administration through LAN/WAN :
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Contact
Soft-phones, CTI
Fixed, DECT/IP,
Wi-Fi phones
IP Conferences
IP
IP
Attendants
Applications…
Multi-site
Gateways
» IP phones :
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i7xx , i2052 (soft-phone) or SIP : DECT/IP, Wi-Fi , Smart-phones, fixed...
H323 with PHM gateway on Windows 2000
675xi SIP sets
53XX IP sets
. © 2008 Aastra Communications, Ltd.
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Your connection to the World
Telephony Services
The Basics
. © 2008 Aastra Communications, Ltd.
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Basic Services 1/2
» Direct selection upon arrival
» Transfers (immediate, if unanswered
or busy)
» Automatic recall
» Forwarding (immediate if
unanswered or busy)
» Substitution
» Follow-me
» Common speed numbers
» Secretary/director call screening
» Classification/filing
» Call interception
» Intercom groupings
» N-way conferencing (where N = a
number)
» Message notification (voice mailbox)
» Call by name
» Caller ID by number
» Caller ID by name
» User to user messaging
» Wireless DECT localization
» DECT Handover (according to
engineering rules)
» Virtual desking
» Urgent user
. © 2008 Aastra Communications, Ltd.
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Basic Services 2/2
» Network intercom (supervision in
intercom mode of an external
network line)
» Hand-free calling
» Associated and tandem
telephones
» Synchronized message
broadcast
» Telephone grouping: the
supergroup feature permits
bypassing this constraint. ACP
Contact Center does not require
this feature.
» The parking feature: (where
telephone A puts a caller on hold
and then takes the call on
telephone B connected on a
different PBX) the parked call
needs to be resumed on the
same PBX as telephone A.
. © 2008 Aastra Communications, Ltd.
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Your connection to the World
Telephony Services
Main Features
. © 2008 Aastra Communications, Ltd.
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ToIP : our software
A complete telephony software
• Enhanced telephony
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Filtering without CTI application
Intercom / groups
Call by name
Multi-lines – multi-keys
Remote positions (DISA)
Multi tenant / multi company
Users mobility : Log in – log out, DECT /IP mobility
Vocal guides, Greeting messages (through a NeXspan
gateway)
• Standard telephony
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Multi-languages
Class of services
Abbreviated numbers
Emergency numbers
Attendant services IP, H323 or SIP
Transfer, forwarding, call back
Conferences
IP
IP
• Customers pros
– A full telephony service set
– Few software licenses
. © 2008 Aastra Communications, Ltd.
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Multitenant: multi-company
» MultiCompany feature is designed to share or restrict some
ressources
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Operators, ACD
Music on hold, Announcements, …
Calendars
Abbreviated numbers !!! (50 blocs de 100 numéros)
Barring numbers !!! (50 listes de 10 numéros)
Trunks (for outgoing calls)
. © 2008 Aastra Communications, Ltd.
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Your connection to the World
Embedded IVR on Gateways
. © 2008 Aastra Communications, Ltd.
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Integrated Services – IVR
» Using WAV-Files for playing Greeting messages,
» Up to 15 different parallel active IVR-trees :
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max. 4 parallel accesses
max. 64 Prompts in used IVR trees
max. 3 languages
max. 7 levels
» Easy Management:
– with graphical AMP
– Local or Remote (IP or ISDN)
. © 2008 Aastra Communications, Ltd.
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Integrated Services – Synchr. Board (1)
» Provides memory for WAV-Files:
– max. 14 min.
– 72 Messages (24 for System announcements)
– 20-26 Timeslots (depends on IVR and Voicemail)
» For playing Greeting messages, Music on hold and System
announcements
– are usable for integrated IVR-System
» Easy Management :
– with AMP
– Local or Remote (IP or ISDN)
. © 2008 Aastra Communications, Ltd.
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Integrated Services – IVR & Synchronous annoucement
» No Additionnal board nor external server (embedded on
the mother board)
» Eliminating a lake in our Portfolio
With the result:
» Reduction of costs in Service and Maintenance
» Better offer for Services
. © 2008 Aastra Communications, Ltd.
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Your connection to the World
Telephony Services
Hotel and Hospital Features
. © 2008 Aastra Communications, Ltd.
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Basics for Hotel and Hospital
» Flexibility
– Numbering plan
– Multi-Languages
– Internal Server with dedicated features (seen later)
» Billing
– Tickets for free or needing licences (enhanced tickets)
» Easy to set up
» Open to thrid party Applications
. © 2008 Aastra Communications, Ltd.
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Dedicated feaures for Hotel and Hospital
» Room features
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Reduced access for empty rooms
International Access for open
Multiuser available (with multiuser billing)
Phone Boxes
Announcements and Guides on sets
DID changes when patient changes *
VoiceMail Management
» Available for Small configuration: Programmed from a digital
set or from an external Application through open interface
IAE.
. © 2008 Aastra Communications, Ltd.
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Hotel : Available Services
Check-in
Check-out
Room status
Phone Box
Message
Notification
Wake Up
FONCTIONS
Taxation
DND
Voice Mail
Night audit
Directory
. © 2008 Aastra Communications, Ltd.
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Hospital features :
Functional numbering of patient beds
» The internal number for each room telephone can be built using a company’s
representative 4-digit numbering plan.
– Building number
(1 digit)
– Floor number
(1 digit)
– Number of room or bed
(2 digits)
» Do not disturb patients at night
» Patient directory always up-to-date
» Personnel moving about the site This specifically concerns a portion of the
medical personnel (visiting surgeons, urgent intervention...) but also general
services and maintenance services. They can have, as appropriate:
– For incoming calls:
 Forwarding capabilities,
 Paging (personnel locating) features.
– For outgoing calls:
 The substitution feature which permits using the features of their own directory number and
telephone at any telephone throughout the entire hospital.
. © 2008 Aastra Communications, Ltd.
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Hospital features :
Voice guide designed for patients & Directory number management
» Patients are not used to the special systems and procedures of the hotel
world. NeXspan serves them by means of simple, spoken
announcements:
– When they should dial their secret code,
– When their pre-payment account is below a specified minimum level,
– When their pre-payment account is exhausted.
» While the management of the directory number for hospital personnel is
that of a normal business, giving directory numbers to patients is more
difficult. NeXspan offers this capability while respecting the following
imperatives:
– Maintain the same telephone number for the patient even if they end up
changing beds or changing departments (the patient is identified by a code),
– The ability to always access the telephones in a room by an internal number
independent of the possible movements of the patient directory numbers,
– Temporarily freezing the directory number of a patient leaving the hospital
before reusing it for another patient.
. © 2008 Aastra Communications, Ltd.
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Your connection to the World
Telephony Services
SMDR / Tickets
. © 2008 Aastra Communications, Ltd.
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SMDR / Tickets
» For each call, A5000 is able to generate a ticket with:
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Calling party / Called Party number
Communication / conversation duration
Amount of taxes (if available from PSTN carrier)
Transit Sites (in a multisite configuration)
Transit and/or used trunks
Set-up and/or released call cause for a call
» Tickets are available on centralising site and/or directly to
SMDR / traffic analyser:
– V24 or LLP aver D/B channel
– IP interfaces (IP embedded port on AXS AXL and AXD CPUs),
. © 2008 Aastra Communications, Ltd.
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SMDR / Tickets
» Tickets are available on V24 or IP interfaces (IP embedded
port on AXS AXL and AXD CPUs) for calls
– internal / external calls
– incomming / outgoing calls
– Emission criteria in order to filter tickets
» Various tickets are possible
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112 bytes: V0 format
128 bytes: V1 format
210 bytes: V2 format (Calling party’s number) for traffic analysis
246 bytes: V3 format
. © 2008 Aastra Communications, Ltd.
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Your connection to the World
Services for IP/SIP sets
Dual Homing
Voice Ciphering
Signalling Encryption
. © 2008 Aastra Communications, Ltd.
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Aastra 5000 : R5.1B release
R5.1B
» Dual homing R5.1
– Specific characteristic attached to any IP
subscription (back-up PBX specified).
– Data associated to that subscription is
automatically replicated and periodically updated
(once a day).
– All IP terminal are eligible : must be able to
manage 2 IP registrar addresses.
– When the communication between the 2 sites is
down (PBX or IP links), the subscription in the
back-up PBX is activated and the terminal
registration (with the same subscription number)
on this back-up PBX is accepted.
– No IP license necessary on the back-up PBX but
only a “dual homing” license required on the
main PBX.
– Dual homing R4.2 (with 2 subscriber numbers
+ STT) still offered ( not for Office IP ).
Replication
CS
1 -Transfer of
subscriptions
information
WAN
Gateway
3 - Register on
back-up site
accepted
2 -Activation of
back-up
subscriptions
. © 2008 Aastra Communications, Ltd.
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Aastra 5000 : R5.1B release
» Call sustaining
– Failure / restart of PBX or network
problems
– Both parties on same PBX
PBX
PBX
– A must be Office or 5xi phone
– B must be Office or 5xi phone
or
A
– Two parties on different PBX
– A must be Office or 5xi phone
– B can be any type (including trunk)
except H.323 or ISDN terminals
B
PBX
A
A
B
PBX
B
. © 2008 Aastra Communications, Ltd.
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VoIP Ciphering on i7XX
5.1A
• Customers benefits
Confidentiality of information
» Ciphering voice traffic
– Of VoIP
– For IP links between two IP points
» Impact
i7xx
i7xx
– No impact for users
– Display on i7xx
– Quality and bandwith unchanged
PT2
» Ciphering mechanism
i7xx
– SRTP standard Protocol (AES 128
bits)
TDM
PT2
» Mandatory Licence
– site based
TDM
PT2
TDM
. © 2008 Aastra Communications, Ltd.
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Security Roadmap
R5.1B
i7xx
53X0- IP
R5.2
Voice
encryption
since R4.2
Signal
Encryption
802.1X
phone +PC
MD5
Authentication
Aastra SIP 675xi
802.1X
phone +PC
MD5
Authentication
Q2 2008
Q3 2008
Voice and
Signal
Encryption
Voice and
Signal
Encryption
Q1 2009
. © 2008 Aastra Communications, Ltd.
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Aastra 5000 – Authentication
» 802.1X
– Certification by the infrastructures data
– Authorise the IP set to communicate on the LAN
» MD5 Authentication (standard)
– SIP trunk Authentication
– Authentication of the set by the call server
 User password does not pass directly through the network
PASSWORD
Code MD5
. © 2008 Aastra Communications, Ltd.
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